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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Great styles and value for money. I feel great wearing ROMWE clothes. I couldn't believe how fast the order arrived! I will definitely be buying from ROMWE.com again. Would definitely recommend ROMWE.com to family and friends.
I bought a Black Scoop Neck sweater from romwe.com, and the shopping experience was easy to navigate through while shopping. I love the prices, and was even surprised by the quality of the sweater. I will definitely be back for more. Thank you for the fast shipping, great customer service, and a great sweater!
I ordered three pieces of clothing for the holiday season and I received one this morning. First of all my mom was skeptical to let me buy off of here because of all their size choices are "one-size". Before I ordered I checked the measurements and decided they are reasonable and they would fit me fine. Upon arrival of the sweater that they claimed was "loose fitting", me and my mom opened the package and gave a giggle because the sweater looks like it would only fit an eight year old girl. I immediately went to check the measurements and see if they matched or not and here I will leave what "romwe" said was the measurement and what really was the measurements.
Sleeve-length: "65cm" I found that the sleeve to the armpit was 35cm and to the neck the sleeve measured 57cm
Length: "60cm" I measured 47cm to the front side of the neck
And the most inaccurate is the bust: "86cm" and I measured 42cm. Half of what they said it would be.
Don't order off of this website, the sweater looked nothing like the picture and wasn't even close to "loose-fitting"
VERY VERY disappointing... Ordered nearly £200 of clothes for my daughters as some of their Christmas presents on 30/11/15 still not received! Tracking does not work on site, logged feedback nobody got back to me... Disgusting customer service. Not impressed will never use again.
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference and the weekend before, we can no reply to you in time. Hope you can kindly understand and forgive us.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found your parcel was shipped on Dec 8th.
We will tell you the details by email, pls check it later.
The logistics company needs several business days to update the information. Hope you can kindly understand.
Sorry for the waiting time and the disappointment. We will try our best to make your parcel faster. Hope you can kindly trust us and give us one more chance to serve you.
Hope your kindly understanding.
If there is any other problem, please feel free to contact us.
Waiting for your reply.
Order €230 worth and received them within 3 weeks! Everything was very good quality although some things are not as shown, although I expected such for the price!
I was very weary regarding the dresses and sizes as they were just stated as S, M or L. I am a size 6 and the dress was by no means small. However having only paid 12 euro I wasn't all that surprised!
Overall though I would recommend it if anyone is looking for fashion on a budget and perhaps new styles for the coming seasons :)
This is my third experiences with them, personally i really impressed with their services given. From my "Purple Long Sleeve Floral Print Dress" and now my latest order "Gold Irregular Cuff Bracelet" what can i say is, They are REAL LEADER IN ONLINE FASHIONABLE CLOTHING.
They ship like what they says, they deliver like what they promised :) My dress, shoe and bracelet safely arrived in front of my door step. They do provided good packaging
The Romwe is really a huge market place for shopping. There are a huge collection of dresses. I really like to shopping from here. Most of my friends often shopping form here. Their customer service is really awesome and helpful. Thanks Romwe
I ordered 6 items for my holiday right after Christmas took a chance knowing that it could arrive after I left but it was only cost $80 so why not right! They were amazing and I received my package on chistmas eve! Even better the hat looked amazing, shorts and top fit and everything was the material I expected. I am definitely shopping here again! Merry Christmas from Australia!
This site bought all their reviews! They paid me $5 to leave them a 5 star review but I found out there were a Chinese company looking to scam americans so I will NOT do their dirty work! STAY AWAY FROM THIS COMPANY!
I spent just under £200 on this website. I've been working away so was in no rush for the clothes. They all fit perfect. Love every single item. Not sure what people on this site are expecting when your paying average £5 a top / dress. Quality is fine. Lovely material (I have eczema) feels great on. I checked the size chart to myself and like I said they fit perfectly. Also I ordered a couple of the same item and the customer service was great. Swapped the doubled up items after a few emails. Really really happy. I will return for sure. Xxx
I ordered a coat, I ordered from UK and the delivery was quite fast however when I received it the quality was nothing like the picture, the wool was really poor and the fitting was awful! I was unfortunately unable to return? So I will not be shopping here again!
Dear customer,
Nice day.
Thank you for your support for Romwe first and we are really sorry for the problem.
Really thank you for your support for the shipping. We will continue to make it better. Hope you can kindly trust us.
We are so sorry that you are not very satisfied with the items. Because of light and pixel, the real objects and the pictures on the website will appear slight difference which can not be fully avoided. Hope you can kindly understand. Would you like to send us some photos which can show the clear differences so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us. Besides, if you want to return the items, you can also contact us and we will try our best to serve you and help you solve your problems. Hope you can kindly trust us.
Romwe really cherishes you and never wants to lose you. Hope you can kindly give us one more chance again.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Just exactly what I was looking for and the delivery from ROMWE was excellent, I received my item without delay.
The product is very beautiful with good quality and appears just as it is on the photo, the site is also user-friendly. I will definitely buy more from Romwe. Highly recommended!
I had an amazing experience with the service of Romwe.com. I had to come tell people about it. Ordering from their site couldn't be any easier. Just find what you're looking for and get ready for shipping! Their delivery is excellent and fast. To make a long story short I LOVE IT! Thanks romwe.com
I've been buying from this online company for over a year and I have never been unsatisfied with my orders. They always have deep discounts on the clothes and free shipping on orders over $50. My last purchase was for three jumpsuits, two tribal and one floral. They are so beautiful! They are well-made, stylish, and were also super inexpensive!
Product review: The romwe website lured me into making an order with a 60% off all first orders discount. When I tried to use the code, it would not work and only gave me a 55% discount. After I contacted them multiple times, they refused to refund me the 5% difference even though it was an issue with their own coupon system. When I received my package (3 weeks later), some of the clothes weren't even in the right colour and does not at all reflect the design. Terrible customer services, terrible products. I will never be using them again. Don't make the same mistake.
Dear customer,
Nice day.
Thank you for your great support for Romwe and we are really sorry for all the problems.
We have checked for you. And we found the coupon code you use is super55. It is the coupon of an activity but not for the first order. Sorry for the misunderstanding between us. The coupon for the first order Rom60, you can check it in your mailbox after you registered on our website. Hope you can kindly understand. Romwe cherishes you and will never deceives you. Hope you can kindly trust us. We will re-give you a new 60% off coupon. Is that OK? We are really sorry for you. Hope you can kindly understand that and trust us.
Please know that our website has noted that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. And we have checked that we did ship your package with express delivery. Sorry for your waiting. Hope you can kindly trust us.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. About colors, you can know more about it on the sale pages. Would you like to send us some photos which can show the clear differences so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
We feel so sorry that you are not very satisfied with our customer service. We will try our best to improve ourselves and get better. Hope you can kindly give us the chance and we will wait for your reply.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
I ordered 2 items from this website before I read any reviews however was pretty scared when waiting for the items to come as I saw the reviews on here which left me pretty sceptical. HOWEVER I received my items. The size the design the colour... everything is just as described in the pictures and product information. Y wife like both 2 items.
Romwe is a great site if you're looking for affordable fashion. You get what you pay for, but baring this in mind you won't be disappointed. The dress selection is super cute, and you won't see a bunch of repeat posts like you do on other sites like this. Customer support was also very friendly and answered my questions quickly, so I'll definitely be back for more! :)
My items have arrived in the UK approximately one month after ordering. I ordered a gorgeous looking two piece suit with a long sleeved jumper and matching skirt. I checked the measurements before ordering so that I knew it would fit as it only came in one size and I have heard they measure small. By small I never imagined that would mean that the sleeves would be extremely short on the jumper (I'm only 5ft2). Also, the hem line of the front off the skirt was hanging very low in comparison to the rest of the skirt. On both the skirt and the jumper the fabric had been overworked/stretched resulting in a sort of baggy, wavy, untidy finish. Finally there's lots of loose cotton and you can see the threads at the majority of the seams - so disappointed as this outfit was the main reason I purchased from Romwe.
I also ordered 2 plaid shirts - one in green and one in red. The green shirt is very short in length resulting in it sitting just on my belt line so it shows my stomach if I stretch or anything. Also even with the buttons fastened the sleeves are really loose/wide.
The red shirt is a very square shape and probably needs to be worn open with something underneath and with the buttons open for it to look any good.
Overall, yes ok the items were cheap and I guess you get what you pay for, I'm just not certain I will paying for anything from there again...
Dear customer,
Nice day.
We are really sorry for all the problems you have.
We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. And we found the delivery method you chose is standard delivery. It will slower than express delivery. Hope you can kindly understand. Sorry for your waiting. On our sale pages, you can get detailed information about the items such as sizes, material, colors and so on. About sizes, because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand.
We are really sorry you are not very satisfied with the quality and the sizes of the items. Could you kindly send us some photos which can show the clear defects and the clear differences and the photos of the little white card so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe really cherishes you and never wants to make you upset and never wants to lose you. We hope you can kindly give us one more chance to serve you and help you solve your problem.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Literally the worst site ever! Bought a few things for my holiday, firstly they took forever to arrive at least a week longer then estimated. Once I received them the items looked nothing like the images on the website and the sizing was awful! One of the jackets I bought was meant to be a stretchy material with a shearling style material on the outside and I tried it on and it was the complete opposite the sizing was so bad it wouldn't even fit my 10 yr old sister! I then used the customer service messaging system on the website and they were so rude and useful! I wanted a full refund but they would only offer it if I sent the items back however the cost of resending was a lot more then the cost of the items I bought! They then saidi could keep the items and they would give me a 50% off code to use on the website considering the clothes were awful I said that I didn't want the voucher yet they said that was all I could get and they closed the case! I would never ever shop here again!
Dear customer,
Nice day.
We are really sorry for all the problems and your unhappiness.
We have checked that you parcel was shipped in 24 hours. And please know that the delivery time on our website is just the approximate time. Sometimes we can not give you a specific delivery time because some unexpected reason such as weather. Hope you can kindly understand. Really sorry for the waiting time.
We are so sorry you are not very satisfied with the items. One our sale pages, you can get detailed information about the items such as sizes. Because of manual measurement, there will be 2-3 cm error generally. Hope you can kindly understand. Would you like to send us some photos which can show the clear measurement so that we can check for you? After confirmation, we will be responsible for any problem caused by us. Hope you can kindly trust us.
Please know that our website has noted that the return shipping needs to be paid by the buyer. Hope you can kindly understand that. Romwe cherishes you and never wants to lose you. We sincerely apologize to you for your dissatisfaction with our customer service. We will try our best to improve ourselves and get better. Could you kindly give us one more chance to serve you and help you solve your problem? We will wait your pictures.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
So there's a bunch of mixed (extreme) reviews but I'll be realistic! I ordered like 3 or 4 items, all tops (t shirt, button up shirt, and coat, all one size fits all) they were a cheap material, but I personally like that. They're light and thin and silky (although they make that swish sound a littke bit). Everything fit me a bit big, which I wanted. I love the loose fit. I'm an American small-medium. Yes, the shipping is slow, but is it really thw worst thing? Everything came eventually so I can wait an extra week or 2. It took 20 somwthing days to come to the US. I'm overall very happy and will be shopping there again. I would just be careful with pants and stuff that have to be a specific fit to work :)
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We are really sorry that you are not very satisfied with the items.
Our colleagues did conduct check for every product issue out. It is a pity that it was ignored.
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
On our sale pages, you can get detailed information about the sizes of the items.
You can also send us some photos which can show the clear measurement so that we can check for you and we will be responsible for it.
Besides, your order number is invalid, pls check it again.
We really cherish you and never wants to lose you. We are really sorry for all the problems and your unhappiness.
Could you kindly give us one more chance and send us some photos so that we can check for you and help you solve your problems? Waiting for your reply.
If there is any other problem, please feel free to contact us.
Waiting for your reply.