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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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I ordered from this sight about a week and a half ago and my order had just been received. Was supposed to come max 5 days. Now the clothes are finally here 1) the jeans I ordered are WAY too small and weird shape (not at all like on the website) 2) one of the tops I ordered was HUGE 3) the other top is not the material as the picture and too big also. However I got one too I am satisfied with. But would NEVER order from ROMWE again... Waste of £35
I ordered clothes and jewellery from this website over a week ago and it's only just been shipped 9 days later which means it won't be here for another week! And there's still one item that is processing. Such a shame because the clothes are good quality but the shipping is rubbish :(
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on May 8 including 5 items. They were divided into two packages.
One was shipped out on May 17. Its tracking number is 612793421222 and you can get logistic information through this linking.
https://gls-group.eu/EU/en/gls-partner-united-kingdom. Another is still in processing.
Our preparation for delivery usually takes 3-7 business days, your orders take about 10 business days for processing. We will refund $5 to your Romwe Wallet for your loss. You can check it later and contact us if any problem.
Apologies again for all the trouble.
I ordered XL and XXL and to be honest suitable for a 5 year old child at the end of the day misled into believing this is a US company and should have looked at reviews first bitten again with online crap
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us （our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
Just ordered a cute dress and backpack from romwe today (I've not gotten them yet, obviously, it's been 3 hours lol) and I'm seeing a lot of negative reviews.
Do people understand that a 12$ dress isn't going to be hand made quality? Or that this store is china wholesale? Obviously you need to order up in sizes...
It's gonna take a while to get to you, it's dirt cheap and from /china/
People need to manage expectations...
I ordered two pairs of shorts on April 29, I just got them today(may12) and they DID NOT fit me. Let alone I had to wait more than 24hours in shipping. Which was a lie. I want a FULL refund. But have no idea how to return these items. Its so confusing, an bad service. Never will I order from Rome's again. I emailed them an having got any reply yet. The order # for my shorts(2pair), isRWZBY*******. I want a reply from SOMEBODY ASAP. WITH MY FULL RETURN OF 37.96.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please allow our customer service to reply you within 24 hours.
You placed on April 29 including 2 pairs of shorts. The preparation for delivery usually takes 3-7 business days, and the processing time is less than 24hrs if you ordered items with 'Ships in 24hrs'. But, your items do not have the illustration. Therefore, your items were shipped out on May 4 and delivered successfully on May13. We hope that you can understand these kindly.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is [email protected]) a few pictures of the measurements of the items you received. If the facts are correct, we will arrange a refund for you certainly.
Apologies again for all the trouble.
I ordered a shirt about 6 or 7 weeks ago, and my shirt never ever came and soon after the tracking option completley dissapeared but th money from my card was deducted. I WANT A REFUND
Hi dear,
Thank you for ordering from our website and sorry for keeping you waiting so long.
Your tracking number is 74899992140421796347 and the latest information is that “returning package to shipper( incorrect address, unable to deliver) on April 1st. According to this situation, we will refund to your ROMWE Wallet(The money in the wallet can be used for shopping on our site or be withdrawn to your credit card). You can log into your ROMWE account and check it latter and contact us if any problem.
Apologies again for all the trouble.
My name is Aimee I'm from the UK and I ordered from Romwe on the 4/5/2016, my things came on 11/5/2016, The items fit me very well and the material is very nice, I am a size 10 and got 'one size' in both my items, I found that the shipping time is right, but that doesn't include getting to the ship and off the ship to your address, that adds a few more days with shipping in between.
Overall the timing was great, I'd recommend trying a few cheaper items you like to see how long it would take and if it's worth ordering from them again(that's what I did).
Hello, i ordered two days ago and have not received any confirmation email. Never happend before with other website... is there hacker?
Hi dear,
Thank you for ordering from our website.
If you have placed order successfully and not received any confirmation emails, you can check out your mailbox’s junk mails.
If you still do not find it, you can send us your e-mail address so that we can check it for you. Your Transaction ID of Paypal or the transaction print-screen of credit card also would help.
Apologies for all the trouble.
The clothes are poorly made. The material is flimsy. There is NO information as to how to return merchandise. The phone number they provide is in China! Customer service does not exist. Please... Think twice before taking a chance. It's not worth it. Pictures don't match merchandise!
Hi dear,
I am sorry that you are unsatisfied with the items. There might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
And we have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We do not provide phone service currently, if you see some phone numbers, please do not call it in case it causes some losses. And our customer service will reply customers within 24h, please wait patiently.
All my items where so small i couldn't even fit my legs into the jeans. They were also the worst quality I have ever seen in all my years of ordering online!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
According to your order number, we find that our customer service have contacted you and we want to give you a refund based on the picture you sent. Now, we are waiting for your reply. Please reply as soon as possible that we can help you.
Apologies again for all the trouble.
I ordered earlier today and have not received a confirmation email, though unsurprisingly the money has been taken from my account. There seems to be no customer service section on the website and from the "returns" section it seems a bit dubious to me.
Not holding my breath i'll be recieveing this product if I can't even get in contact with somebody to discuss the issue.
Planning on giving it the 7-10days for standard delivery and then taking the matter further. So far, not good.
Hi dear,
Thank you for ordering from our website.
Your order was placed on May 10th including 6 items. They were packed in one package, and they have been shipped on May 11.
Your order number is RWABA28429. You can get more details through your account ([email protected]) on site. The tracking number is 612793305027. You can get logistic information through this linking.
https://gls-group.eu/EU/en/gls-partner-united-kingdom.
I was lured to ROMWE by Facebook (bugger) a week ago. The clothes looks nice and cute on the right of my screen while I was playing Facebook and I was instantaneously drawn to what appeared to look like a fleece Mickey Mouse sweater. I wasn't sure what size I would be (despite them giving the "measurements") so I decided to get 2 sizes and just to be on the safe side, I deliberately order bigger sizes so at least I know I can still use it as a PJ at home if it was slightly bigger.
Then... I decided to give some other "nice clothes" a try. I purposely chose those that say "Free Size".
Received my clothes today. Man! They were horrible. Very poor quality. Look like they were meant for kiddies (I know they are made in China but sure not everyone look in dwarfs right?
I could hardly fit into any of the 4 T-shirts ordered. They also do not even look like what they looked like on the website!
Most importantly, for the 2 Mickey Mouse "sweaters" which drawn me to this website, they were made of THIN COTTON thinner than my handkerchiefs. How do you suppose I can use them for winter?
This company is a con through and through and should be shut down!
I wil be sending Facebook a feedback.
And here, you readers have been warned!
STAY AWAY FROM THIS COMPANY.
Hi dear,
We’re truly sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. And, i think you may have a misunderstanding about ‘one size’ and ‘free size’. ‘One size’ on our website means this item having just one size left. It does not fit all.
And we have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We can not search any effective information according to the order number you supplied. Please give us your order number that we would like to get this resolved for you as soon as possible, apologies again for all the trouble.
After reading your reviews it seems like you have a mixed record, I don't want to be one of your customer that gets a bad product and has to deal with your customer services. Also you say you'll refund the money to us for and returned items? No offence why not just email us a return slip therefore we wouldn't need to spend our money in the first place, After spending money on your produce we were lead to believe would be fine. It's what Amazon do! I feel like this company has a lot it needs to change. Also on your replies to these messages, you never leave a name and reference number so we we do contact the customer service with your advice it will literally be our word against yours in terms of our company never said that.
Hi dear,
We are glad to get your criticism and advice about our service. We can not search any effective information according to the order number you supplied. We really want to help you solve any problems you met during shopping on our website. Please give us a correct order number and let us have a chance to help you and improve ourselves.
I checked my email a few minutes ago to see that I had apparently purchased 4 dresses from Romwe that I had added to my cart yesterday! I had not even entered my paypal information NOR do I even have an online account with them! I made an account with the email that I received a receipt from and went to "my orders" and it says that I have not placed any orders. Romwe will not respond! Should I take legal action?
Note: I only received a receipt from paypal, NOT from Romwe!
Something is fishy!
Hi Hannah,
Thank you for ordering from our website.
Please don’t worry, we won’t charge you for no reason and we would like to help you with this.
Would you please send us the Paypal transaction ID and your email address for your Romwe account? The email address is [email protected].
Please be assured we will get this resolved for you as soon as possible.
I was hesitant to order from this site since i know asian sizes run super small. I had a baby 8 months ago and my body has not jumped back to its original size still. I would tell you, if you are not skinny and would consider yourself to be average built or with a little extra weight, then don't get things that are tight looking... READ the description they let you know if material is stretchy or not, also FOLLOW the size chart, I was worried and decided to order up in size and my dress was a bit big because of my own mistake on not following the size chart.
**everything came in a timely fashion. All the clothes were the same as in pictures. Obviously the material is cheaper (you are only paying about $10-20 per piece) so dont expect it to be high quality, but i got many compliments on my blue off the shoulder dress. Its very nice stuff i got for a good price.
I ordered the following items SKU: blouse*******, dress*******, tee*******, skirt*******, RBLO*******, RBLO*******, RTSH*******, RTSH*******
There was NO odor to the clothes... I haven't washed them yet to see how they hold up in the washing machine, but im sure they will be fine.
JOY
I ordered two tops. Looked at size chart. I wear 18/20 maximum. So I ordered xxl which said fit size 22. No way. Cheap and nasty. Tried to return. Haven't hard back from them. Avoid. Save money.
Hi Amanda,
Thank you for ordering from our website, and please allow 24 hours for our customer service representative to get back to you.
It’s really a shame that the tops don’t fit. Our clothes are manually measured, and we consider a difference of 1-2 cm acceptable. However if the sizes are way off, we would certainly like to help you make this right and provide you with the return label to go on with the free return.
However, would you please give us the correct order number? You could either send us a message on SiteJabber or email us at [email protected].
Please be assured we want to get this resolved for you as soon as possible, and we appreciate it if you consider editing the review after we make everything right.
I bought 4 items. 2 of them smell horrendous. So bad that I have a banging headache from it. The bag I ordered is much smaller than advertised in the sizing measurements. And a jacket I ordered is falling apart the material is falling off onto me. I have sent a ticket about a refund, will I have to pay shipping? How much. I have ordered from them before and it was fine but I am very upset and disappointed, what a waste of my money.
Hi Amanda,
Thank you for being a loyal customer and ordering from us again.
Each product on our site will go through strict quality assurance before they’re shipped to our customers, and we apologize for what happened with your order.
We will check with our suppliers to make sure the odor won’t happen again to other customers, and we want to make this right for you.
We would like to provide you with the return label to go on with the free return, but would you please give us the correct order number? You could send us a message on SiteJabber or email us at [email protected].
Please be assured we wish to get this resolved for you as soon as possible, and we appreciate it if you consider editing the review after we make everything right.
I ordered three tops all in large. One fit the two I wanted to wear on vacation were luckily, liked by my sister who wears a size 4. I wear a 12 in most tops I couldn't even get one over my head shoulder area. The fabric of the shirts were good and they were as described and as shown online. But I was very disappointed the sizes were so far off.
Who sells a 'sweatshirt' that is made out of the same material as what Australians refer to as 'skivvies' (see the Wiggles' shirts)? Who sells a lace up top where the laces come down to your belly button, while in the image they end far above this? ROMWE do this. Not only did they do this, when I tried on the 5 shirts, only 2 were as I expected. That's a success rate of 40%, and if you got that on a test you would fail. Needless to say, I was not impressed. Furthermore, about five minutes after I had tried on the shirts, I noticed what looked like the beginnings of a hive just to the left of my bellybutton. Within ten minutes, I had hives and a bright red, hot rash that extended across my back and stomach and down to the tops of my inner thighs. I am only allergic to one type of antibiotic, as far as I know, but whatever chemical is in the clothes that caused that sort of reaction is something I want as far away from me as possible. The rash lasted for twelve of some of the worst hours of my life. Imagine an itchiness so strong that it actually causes muscle contractions in your legs as you struggle to remain motionless to avoid aggravating the rash. Imagine, dear reader, your regret as you realise that for $90, you have purchased two okay shirts, three that you will never ever be able to wear and a large, aggravating rash.
Needless to say that the only time I would use this website again would be to ship clothes to my worst enemy. Only positive was that it took less than a week for my order to arrive and I'm in Australia. Will update this depending on how my application for a refund goes.
Hi Jordyn,
Thank you for ordering from our website, and we feel terribly sorry to hear about what happened.
The rash thing never happened before, we are contacting our suppliers to make sure this won’t happen again to other customers, and we never want to lose you in this way…
Our customer service representative is already with you regarding the return, and we would like to provide you with the return label to go on with the free return and full refund. If you already send out the returned package, please send us a snapshot to the invoice, we will refund the returning shipping fee as well.
Also, we have generated a $10 off coupon for your next purchase, the coupon requires no minimum purchase. We will send the code to your email address later.
Apologies again for all the hassle you’ve been through. And we would appreciate if if you consider editing the review after we make everything right for you.
Trying to deal with Romwe's customer service is a nightmare. No phone, no chat, only a sketchy "ticket" system.
They closed our first ticket with no resolution at all. Would not even accept earrings despite the fact that they were still in original packaging.
Never again. Total scam.
Hi there,
Thank you for ordering from our site, we apologize for the hassle you’ve been through.
You can get in touch with our customer service representative by simply submitting a ticket in your account, and phone service will be featured very soon.
Unfortunately we have stated in our return policy that the jewelry and accessories could not be returned, however, as compensation for all the trouble, we would like to refund the returning shipping fee to you. Please send us a snapshot to the invoice to [email protected], we will issue the refund for you.
About the items you returned to us, our staff already applied the refund on May 6th, it normally would take 15-20 business days for the funds to finally appear on your credit card as it would need reviews and approvals at many levels, we appreciate your understanding.
And we appreciate it if you consider editing the review, thank you.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us （our e-mail address is [email protected]) a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.