Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ROMWE has a rating of 3 stars from 2,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
We monitor reviews for authenticity
It's been a month since I ordered. There has been no update from them and I'm not being able to login to check the status.
My order has been in the processing stage for a while... I'm wondering if anybody else has experienced this same thing. I read reviews before ordering on shipping and delivery and it seemed reasonably timed. But my vacation is nearing and I wonder if I should shop elsewhere in the meantime.
Dear Danielle,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order.
But we are upgrading our logistic system now, your order might be delayed for a few days, please kindly understand.
If you do not want to wait, please contact us to cancel the order for you.
Looking forward to your reply!
ITEMS, BAD QUALITY AND SHIPPING INFINITE!
MADE IN CHINA!
No brand, so... would have to be faster in delivery free.
I WILL NOT BUY ANYMORE...
Dear Ester,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you to solve this problem.
Looking forward to your reply!
I'm still waiting on the three things that I ordered. It's been longer than 10 days and still haven't got them. I will never be ordering from this site ever again.
Dear Thalia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, all the items are ready for shipping except the item (leggings161011701), it is in short supply.
How about we cancel the item (leggings161011701) and ship the ready items to you as soon as possible?
Looking forward to your reply!
Very helpful when I had issues with my items still processing! Very quick to respond to my email and making the changes needed to be made. I recommend this site to everyone
I ordered clothes 10 days ago and I still haven't had a shipping confirmation email. Hope this isn't a scam. Order number RWBYP*******
Dear Harriet,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, all the items are ready for shipping except the item (blouse160614501), it is in high demand, it takes more time for processing.
How about we ship all the ready items to you first?
If you do not want to wait, you could also cancel the item (blouse160614501) and get the refund.
Looking forward to your reply!
I ordered two sets of bikinis from Romwe and followed their measurements to a tee. I'm typically a small or a medium and went with larges with both of the bikinis. Neither of them fit right with one being way too small and the other was big? One of the bottoms had absolutely no stretch to it it was the strangest thing. Would not recommend and never shopping from this site again! Waist of money just pay the extra couple bucks for a bikini from the store.
Dear Maddie,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We know that our measurements is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
According to our return policy, the swimwear could not be returned, therefore, how about you keep these two items and we refund half of the cost to you?
We will certainly help you to solve this problem.
Looking forward to your reply!
K what has my package been doing at the Arizona FedEx smart post for 3 days sight seeing? I legit just want the clothes that I ordered weeks agooo
And what does invalid date mean that's showin up on the tracking sight ahhhhh I'm not a patient person but legit this is taking so long
Dear Millie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has departed from Fedex on April 17.
And we will contact the shipping company and urge them to ship the package to you as soon as possible.
We will keep you informed, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
Romwe is a wonderful website for women who always changes their clothes and always keep up-to-date. Here, you can find most of the cloth you want. Believe me, give it a try. Totally worth it!
The most important thing is their price is wonderful with a good quality.
I ordered the "White Paint Splatter Print Drawstring Hooded Pocket Sweatshirt" on February 23th, it is April 14th now! And they told me that it would be here in 20 business days, I should have gotten it on March 13th! Do not waist you time or money with these people!
Dear Miriam,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, you have made the order on March 13, please check your account.
The tracking number is 6129999120646049XXXX, you could check through the link http://www.fedex.com/us/. For more details, please check your email.
The package has been delivered on March 27,2017.
Have you received it? Please confirm with us.
Looking forward to your reply!
I had put 5 things in my basket and they were all very over priced but I believe that is what persuaded me to purchase them because they had huge discounts. The total I paid was £76 which I wouldn't normally spend online but I had high expectations because of previous reviews. I knew that it would take, maximum, a month for my order to arrive at my house but I was very pleased when it came before hand. I was absolutely thrilled when I was able to open it but as soon as I saw everything I ordered I immediately became frustrated. Everything I ordered was completely different to what I saw online. The colours were different as well as the material. It looked and felt cheap and tacky. I have sent my order back however it took £14 to do so. I was a tad confused as it was very hard to send back, not having a clear return address. I am yet to have a refund and am not guaranteed one until my order arrives back to them which might not happen. So overall, I have wasted £90. I beg that no one uses this scam site and instead shops somewhere else.
Dear Grace,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
Please inform us the tracking number and the tracking link of the returned package.
We will process the refund to your Paypal account as soon as we received the package.
Looking forward to your reply!
I placed an order for two swimsuits on 3/28/17. A week later I received an email saying that my order would be delayed 3-5 days and they would follow up with my order in 5 days. It has now been 8 days and I have not received an email. I logged into Romwe and looked at my order status and IT IS STILL PROCESSING. HOW IS THAT EVEN POSSIBLE? It's been over 2 weeks now. There is no legitimate reason why it is still processing after 2 weeks. I'm beyond frustrated. I submitted a "ticket" and am now waiting for a response. Order RWHHK*******
Dear Gina,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the item(swimwear170222305) is in such a high demand, and it is in short supply.
How about you choosing another similar item on our website for the replacement?
Or we could cancel this item and refund you, what do you think? Please let us know.
Looking forward to your reply!
I placed an order for 6 bathing suits on the website. After several days, I was informed one of the bathing suits was sold out. It took three and a half weeks for 4 of my 5 bathing suits to arrive. I had very low expectations after reading some of the reviews, and overall - the products about met my expectations. 2 of the 4 bathing suits that arrived are usable though not great quality.
For the ones that aren't usable, there was a one-piece that would only work if my boobs were located off my stomach since that's where the padding was (and I'm 5'1). And one of the two-pieces didn't feel like a bathing suit material at all (very cheap), and was way too tiny to cover my boobs, and the straps were way too big with no option to tighten.
Overall, I'll try another site next time I order bathing suits - but I suppose it could be worse?
Dear Elana,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We checked your order, the second package is transit to the local post office.
The tracking number is 927489098053670XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
And please confirm with us which two items are not usable, and send us some photos, we will certainly help you to solve the problem.
Looking forward to your reply!
I ordered a few shirts from romwe and the shipping was not too bad! The sizes are of course a bit smaller than in other places but i had no problem with that. I also ordered jeans - the sizes were wrong? I measured to make sure it fit, but it was still way too small.
They have great customer service! I had an issue with one of my orders and they fixed it with great timing!
After reading all the reviews, both the good and bad, i decided to try this site since a friend recommended this site to me. I wasn't disappointed! I got exactly what i ordered and their customer service was excellent!
They duplicated me not one BUT THREE ITEMS; my order made U$81 but it does not say ''Casual Leggings x2'' it says: ''Casual Leggings'' and ''Casual Leggings'' if you know what I mean, poor development of the site... They made me spend more money I thought they were different leggings that I picked but NO, same leggings just on a different position on my list.
I still haven't gotten my order so I can't talk about the quality.
IF YOU ARE GOING TO ORDER HERE PLEASE PLEASE PLEASE CHECK YOUR LIST SEVERAL TIMES BEFORE PAYING, so they don't steal your money.
How is it going to be that the same item is twice in the list instead of saying ''x2''?
Dear Cesarina,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, the tracking number is 52521XXXX, you could check through the link http://www.cn.dhl.com/en.html.For more details, please check your email.
The package was delivered on March 31,. Have you received the package?
And about the items you ordered twice, how about you return them back to us?
Looking forward to your reply!
First of all, they are a SCAM and extremely unprofessional. I placed an order on the third and it said it would take 5-7 business to ship out. But what they don't tell you is that it takes 3-7 business days to PROCESS it & then 6-8 business days to ship out! They do not state the facts and they try to hold on to your money as much as they can. Even after you have canceled your order. The website states it takes up to 7 business to get a refund, after they received the package. My package was never delivered, I just canceled my order. They told me it would take "10-20" business days! You are better off using boohoo or lulu's! I've use them before and never had any troubles!
Dear Jessica,
Thank you for ordering from our website.
We checked your order, our customer service has cancelled your order and refunded to you on April 8.
But the bank may need 10-20 business days to process the refund, please kindly understand.
And please see the payment details in your email.
If you have any other concern, do not hesitate to contact us.
They took money out of my account and never gave it back! I have talked to them and they keep saying that they only charged me once when it clearly says it was taken out twice on difference dates. I am so upset. I should have known...
Dear Natasha,
Thank you for ordering from our website.
We checked your account, we only charged you once.
Could you please provide us the photo of the payment record? And also the credit card number.
We will certainly help you to solve this problem.
Looking forward to your reply!
I ordered 4 bathing suits 3 of them came a month later but I'm pretty happy with how the tops all fit! The bottoms are a bit small but other than that I'm happy! I was a little worried with the reviews of poor quality but my swim suits came in and they were sewn together just fine. I don't mind not getting the other suit I only paid 7 dollars for it but it'd be cool to see it in the mail next month (like a little surprise). For such low prices you can't expect top quality but my swim suits were perfect.
Answer: Dear customer, Nice day. Really sorry for the late reply and the problem. Becasue our company is an online company, we do not have phone call. Hope you can kindly understand. Would you like to tell us your detailed problem and your order number so that we can help you further? We will try our best to help you and serve you. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: I never got my clothes... Or the refund. Don't give these frauds any of your money.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: I used the size chart and still nothing fit. Not worth it. Also, you aren't getting what's in the pictures. They are recreating these styles based on those pictures.
Answer: Dear customer, Nice day. Sorry for the late reply and the problems. You know the items are well represented in the pictures and description. We will check the quality carefully before we send it out. You know that we have a good reputation and we won't kid you. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: Dear customer, Nice day. Really sorry for the problem and the late reply. Because our website is an online company, we do not have phone call. Hope you can kindly understand. When you have some problems, you can contact our online customer service directly And you can also contact us via tickets. Would you like to give us your order number so that we can check for you? Romwe cherishes and never ignores its precious customers. We will spare no efforts to help you solve your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: Dear customer, Nice day. Thank you for choosing ROMWE. But we are really sorry for leaving you such negative impression. We have improved a lot recently, hope you can kindly trust us and give us one chance. About the size, different items have different sizes, and every item has different description. You can see the description of items and have a reference on our size guide link http://www.romwe.com/size-guid-a-466.html. With regard to exchange items, you can exchange the size that you ordered before. But return shipping will take so long time to arrive at our warehouse, especially by standard shipping. After we get your return, maybe the item you want to exchange was no longer on sell then we are unable to send it directly to you, anyway please contact us in time via tickets. If there is any problem, please feel free to contact us. The email is [email protected]. Thank you for your support. Yours sincerely
Answer: Yeah do not do that at all... I guarantee what ever you've ordered will be crap quality and not look like the images anyway
Answer: Dear customer, Nice day. Sorry for the late reply and the problem. You can refer to the sizes on our sale page. And you can know that on http://www.romwe.com/size-guid-a-466.html As products on Romwe.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand. If you are not very sure about the sizes, you can contact our online customer service directly. Romwe cherishes you and we never ignore your problems. Hope you can kindly trust us. If there is any other problem, please feel free to contact us. The email is [email protected]. Yours sincerely.
Answer: Don't know why people still order from this site. Buy at your own risk. Took about 1 mth to get my order and it came damaged. Soooo not worth the discount.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.


For ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the tracking number is EH57538XXXX, you could check through the link http://www.parcelforce.com/.
It shows the package has been delivered on February 5,2017.
If you still have not received it, please check with your mail box and the local post office.
Looking forward to your reply!