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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
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I too had trouble with site. I couldn't find the place to cancel on the site. Says first doc. Is free but beware as is you don't cancel before 7 th day you will be charged 39.99 regardless of only doing one doc. I disputed unsuccessfully and will be watching closely for future charges. Stay away from this site.
Charged my credit card for 5 months even though I never gavethem my card number. They would not tell me the email account which signed me up for their "services". Had to have Bank of America fraud division investigate this matter. They are a scam.
This website is a total scam. They purposefully obfuscate your account/billing information, making it impossible to remove/change your credit card information once they have it as well as see when you will be billed again. I will end up having to dispute the charges with my CC company. Absolutely shameful and unscrupulous business practices, even worse behavior than pornography websites.
Best staff ever! Very attentive. Any services offered for Corps and business structuring are actually done by real people.
RocketLawyer.com is a scam. Their 877 number is a waste of time as nobody answers. *******@RocketLawyer first responded after about one week of my first e-mail. Then, they referred me to my credit card company. I requested a complete record of my account and intend to move my grievance forward. RocketLawyer is doomed for failure based on their ongoing illegitimate business practices. Don't waste your time and money with Rocket Lawyer.
Despite all the other negative reviews, I signed up on Rocket Lawyer in need of a Form for Selling a piece of property. It was easy to use and completed my sale. Before the 8 days, I went in and cancelled using the drop down menu that they instruct you to use to end your subscription. Very user friendly and extremely easy to use. It was cancelled immediately. Never a fee charged to my credit card and an nice email thanking me for my time in visiting their site, etc. I think most people just don't take the time to read, don't cancel in time and then end~up getting charged. My advice: Read the fine print & follow the cancel instructions.
This is a horrible site. The forms are impossible to use and it's impossible to downgrade after the "free" trial, they keep billing you even after you cancel. Total scam artists. Had to open a CC dispute.
Total scam. Offers "free trial" with nowhere to cancel free trial. When you select free trial it also does not inform you that you will be billed a couple days later a ridiculous amount of money. Terrible customer service... They won't answer the phone or return emails promptly. They will then use fine print to justify their scam. Dishonest website.
Total scam. Don't sign up for the free trial. You will not be able to speak to a real human being. They'll just throw you in circles.
Awful experience regarding getting legal help (got run around), and trying to cancel (not yet done successfully).
Scam - will be fighting them with creditcard.
Free trial is a scam. I went onto site after 6 days and 'downgraded' there was no place to actually hit 'cancel'. I was still charged $35.95 for one month. Tried to call 877 number to dispute, was on hold for 27 minutes, no one picked up. I also emailed my complaint, never heard back. Stay away from this company, there is ZERO customer service, free trial is not free and and they will charge you.
Like so many others, I wanted one "free" form. It cost me $80 for a simple loan document. Total scam.
Tried the site for a Quit Claim form. Seemed easy enough to input my info... but at the end the form printed wrong (names were in wrong place!) so I couldn't use it. Ended up going to Office Max for a paper form. I cancelled my plan... Then they STILL CHARGED ME. I called to have them refund my money, she said she does show that I cancelled before the week free trial was up, but now I had to send an email stating that I require a refund, with all the details etc. Bad Experience with RocketLawer.
Rocket Lawyer automatically charged my checking account just under $300 to renew a generally worthless membership. Not realizing that they would automatically renew, I downgraded my account immediately and requested a refund. After the first e-mail, I received a response saying that I needed to direct my complaint to a refund-specific address, which I then did. Four additional e-mails and two and a half weeks later, I have still not received any response.
I am not normally one to complain, and if there was a mistake made on my part to cause the automatic withdrawal I would certainly have accepted that and dealt with it. However, they have made absolutely no attempt to contact me or to resolve this issue. Absolutely poor.
This is also not the first time that I have received no response from Rocket Lawyer. Though they were generally useful in helping me form my first LLC, they completely ignored my questions regarding forming another. Of course, my current situation is a lot more frustrating, as they have $300 in charges that I anticipate having to dispute very soon.
Wasted over an hour typing my information into the "free" template, only to discover that it wasn't free at all!
Don't waste your time or money on these clowns.
What everyone else is saying about Rocket Lawyer is 100% true. DO NOT SIGN UP FOR TRIAL. Better yet, google other legit sites to get legal assistance or documents.
I, too, tested a Trial Subscription in May of 2013. I NEVER signed up for an ongoing subscription. Without warning, Rocket Lawyer started charging me $39.95/month. It took me a few months to discover this (OK, I'm not on top of my business accounting the way I should be). I emailed Support demanding a refund and all I got was a generic email saying this;
Thank you for using Rocket Lawyer for your legal needs. This message confirms that you have been downgraded to a Free Membership and will not be billed in the future.
While some of the legal documents that offer are helpful, just BEWARE that their Free Trial is a bait and switch!
I guess I need a lawyer to go after Rocket Lawyer. What a joke.
Like so many reviewers, I tried what was advertised on the RL web site as a free will download and discovered three months later they had charged my credit card $39.95 each month. They are a scam outfit with no integrity. I wish I had seen this web site before I used them.
Password doesn't work. Email followup is nil. Billing department can only be contacted by email, which is a joke. Cancelled after one billing - we'll see if that works.
This is a white collar scam. They make you believe you can get something for free but then you can't cancel and when you call they still don't cancel and the only recourse is to cancel your credit card. Do not use, tell your friends and family. I don't know how they sleep at night.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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