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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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I am so appreciative of having learned of this web site. We'd been putting off creating our will for years. Now it is done thanks to Rocket Lawyer!
Got most of my legal needs at rocketlawyer for running my small business. The customer service staff is top notched.
Hi Miguel,
We are so glad that you've been able to get your legal needs taken care of with us and we're also happy to hear that you've had a good experience with our customer service! If you have any questions or concerns, please feel free to reach out to us by email at [email protected]. Thanks so much.
I needed to have a lease agreement fast. Rocket Lawyer provided a fast and easy way to get the document prepared and printed.
Hey Brian,
We really appreciate you taking the time to give us a review and we're so glad that you were able to get what you needed taken care of with us! If you need anything else, just let us know by email at [email protected]. Thanks!
I was told the Pennsylvania POA that I got didn't have all the updates that were required since Pennsylvania updated the POA requirements in 2015. Not sure if this is true so now I'm going to have to take it to a lawyer to review.
Hey Holly,
It looks like we were able to get a hold of you and get this matter resolved. If you need anything else, please let us know by email at [email protected]
I was looking for a sub contract. I was surprised I found it simple and up to date. Not too much legalese.
Hello Wayne,
Thank you for your review, we love hearing from our customers and appreciate your patronage! If you need assistance from us, please don't hesitate to reach out by phone at 877-881-0947 (M-F, 6am-6pm PT) or by email at [email protected].
Excellent and to the point. Could not be more pleased. Will continue to use rocket for all my basic legal needs. Have already recommended Rocket to many friends.
Hello Robert,
Thank- you for your review and we greatly appreciate your patronage with us! If you need anything else, please don't hesitate to reach out by email at [email protected] or by phone at 877-881-0947. Thanks again!
Excellent and assistance just as great. I have been on the Rocket many time and It has reduced stress and strain.
Hello Gregory,
Thank you very much for your review. We greatly appreciate it, and it's so good to know when our customers have had a good experience with us! If you need anything or have further questions/concerns, please don't hesitate to reach out to us by email at [email protected] or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
I downloaded 1 template for an employee contract. Worked fine. Be careful and cancel the subscription in time. Else it will become very expensive. I must say; Rocket Lawyer handled my complaint very well.
Hey Marten,
We're glad that we were able to get your matter resolved with you. Let us know if you need anything else. Thanks!
I have NO clue who you are! All I know is I have a 39.95 charge from you on my bank statement! That $#*! needs taken care of right now! For those of you reading these reviews, beware! I don't know who these people are but I will sure find out.
Hello Tracy,
We are so sorry to hear this, but the best way to get this resolved and taken care of would be to call our customer service line at 877-881-0947 (M-F, 6am-6pm Pacific Standard Time.) We are always more than happy to assist with these types of matters.
I must say the Rocket Lawyers did a wonderful job with converting my business over from an LLC to a corporation. I will definitely use them again.
Darius
Hello Darius,
Thank you very much for your review. We greatly appreciate it, and it's so good to know when our customers have had a good experience with us! If you need anything or have further questions/concerns, please don't hesitate to reach out to us by email at [email protected] or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
They think I was complaining about their premium service that is paid monthly.
In actuality. They charged me (document fee) 4 times for what ended up being 1 document that sits unfinished.
Hey Remedial,
We would like to better assist you with this matter and have messaged you directly on SiteJabber to get this resolved.
I don't have a review, just a question. I filled out a form for an Affidavit of Heirship putting down all the information for property, now I am afraid I may be scammed out of my property. How legit is this company?
Hello Stella,
Thank you for reaching out to Rocket Lawyer.
Our site secures your private information using Norton Secured, powered by Verisign. Rocket Lawyer uses an SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. To check our security information, please see this link:
https://trustsealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=www.rocketlawyer.com&lang=en.
If you have any further questions please feel free to call us at (877) 881-0947 Mon-Fri 7am-7pm MST or by emailing [email protected]
I have used Rocket Lawyer several times to get ideas about what to write a contract, however I write it myself at the end or in some cases I actually hire a lawyer to do it for me. I'm laughing at all the bad reviews because these reviewers are CHEATERS who don't want to pay for a lawyer and want a freebie, then they complain that they get charged for this site's services. I can only assume that Rocket Lawyer paid lawyers to write the hundreds of contracts or agreements that you can find on their site so hey! They deserve to be compensated. If you are cheap you will sooner or later pay for the consequences. At the end, you don't even know if their content complies with local and state laws, so it is your fault for trying to cheat the system. Hire a real lawyer and stop $#*!ing!
Hello WE G.,
We truly appreciate you taking the time to write a review about Rocket Lawyer and for your patronage to our company. Feedback like yours is crucial for us to continue improving our service. If you ever need any help or have questions about using Rocket Lawyer, please don’t hesitate to get in touch. Thanks!
Contact us at [email protected] or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
I signed up for what I thought was a one time use and then they billed me for the next 12 months $39.995 per month, even though I cancelled and never used the service.
Tried to get a refund but was told I couldnt get one. Do Not Use This Company!
Hey Adele,
We're so sorry that you've had this experience with us and want to improve it. We've messaged you directly on SiteJabber to get this taken care of.
DO NOT SIGN UP FOR THE 'FREE" trial. It is only for 7 days then they charge you over and over until you catch it and then you have to call them to 'down grade'. Read it carefully. It is a clear bait and switch situation.
Hi Kenneth,
We apologize for this and would like to better your experience with us. We have sent you a direct message on SiteJabber so we can get this resolved for you.
Rocket Lawyer doesn't allow you to enter more than 500 letters in your question to them. This limits the information that an attorney has available, which automatically sets you and and the attorney that answers your question up for failure.
When you get your response back from attorney, and you can clearly see that they don't have enough information to correctly respond, you can follow up with another question. Unfortunately, there is a 500 letter limit to your response. GRRR!
I will not be using this service again because of their idiotic 500 letter limit.
Hi Mike,
We are really sorry about this matter and it seems as though we may have been able to resolve it for you. We have sent you a direct message on SiteJabber to make sure everything was taken care of.
Online facilities are informative and 'do the job'. Good support is provided.
No problems with service.
Hello Lawrence B.,
Thanks for taking the time to give us a review. We’re so glad that you’re enjoying your Rocket Lawyer experience. Feedback like yours is crucial for us to continue improving our service. If you ever need any help or have questions about using Rocket Lawyer, please don’t hesitate to get in touch with us at 877-881-0947 (Mon-Fri, 6am-6pm PST) or [email protected]. Thank you.
I too was a victim of their scam. I called today and am hoping it will be resolved and that I will be refunded. W A I T I N G for billing to contact me. You can't completely unsubscribe yourself on their website- so call to get help. May be contacting BBB and hitting social media soon if no refund.
Hi Peter,
We apologize that you've had this experience with us. We have contacted you directly through SiteJabber to assist you with this matter.
We have used rocketlawyer for a couple of business related forms and have been well satisfied. Not for complex legal matters but their simple bill of sale, deeds, non-compete, etc. are affordable and work well for us.
Hey Carla,
We greatly appreciated your feedback and taking the time to do so. If you need anything else, just let us know at [email protected].
Didn't have time to look at reviews--my mistake. Got charged double what is a standard document. $39.95 when quoted $19.95. Cheated. Don't use this site
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kathee,
Thank you so much for taking the time to give us a review and we are really glad that you were able to get what you needed taken care of with us! If you need anything else, just let us know by email a [email protected]. Thanks again!