RideOnCars.co.ukReviews 34

Product had a fault from day one and various means were tried to correct the fault. (Sending replacement parts, asking me to reset the remote and the vehicle etc) After roughly 2 months they asked me to return the product. I advised that I hadn't kept the packaging but was told that was fine, just pack it as best as I can. The vehicle was wrapped in bubble wrap and returned (they arranged collection) after a week I had not heard anything so I sent an email asking if they had received it. I then received a very abrupt email saying the car was damaged beyond repair, their courier would not accept responsibility and it was my fault for not packing it more securely. I told them I would be taking it up with my bank and suddenly their attitude changed and they offered me 50% refund. My bank upheld my claim and refunded the entire purchase price.

I would advise people to pay a little bit more and get it from Toys R us or Smythes as at least you have recourse to return a faulty item. It sounds like this company tries everything it can to prevent you from returning the goods so that they don't have to give you a refund, and then when the timescale expires you don't have a leg to stand on. The price might be attractive but you get what you pay for.

Ordered a for my little boys first birthday. And as per previous reviews, turned up dirty, parts missing and actually the car itself was broken. Called customer service who were so unhelpful told me if I wanted to return I would have to do so at my own cost! Managed to get that changed and they used their own corner to pick up 2 weeks after the package was delivered to them they still haven't processed my refund. Start to finish was awful. Please don't think this is a British company as the only British bit is the owners, it's imported cheap from chine and not even quality checked just sent on to us. The website is misleading. Luckily a company called kidscarsdirect.com saved the day and I wish I had gone to them first as they got it right first time! Please AVOID rideoncars.co.uk

Absolutely disgusting customer service. I ordered a car for my daughter came the next day as promised when opened, there was 4 screws to put it together. I rang them they sent me a replacement screw pack out which said I had to put hub caps on the wheels, which you couldn't as the wheels had to be screwed on with buttons. When I went to put it together there was wires showing under the steering wheel. I eventually put the car together put it on charge for it to work for 2 days and now not work I've tried calling since the 21st to contact and got no reply it's a joke. Would not recommended it at all

I bought a car for my sons birthday and when it came and i set it up it did not work! I emailed Ride on cars and had to go through a whole rigmarole of procedures to verify it wasn't working all of this had to be done by email as you wasn't allowed to speak to anyone direct! I then requested a refund as I was within the timescale and the car was faulty! They sent a courier to collect and then I waited a week and emailed asking where is my refund! They said that they had to have it tested by there staff at the warehouse! I then receive and email with pictures and a video attached saying that the car was working and that I had used the car! The pictures and video were not the same car I had been sent as it was never used and did not work/move! They only gave me a partial refund on these grounds so I got back less what I actually paid for the car! I wish I had read the feedback before purchase, I would never have bought anything from them and I can see its a regular scam that they do! DO NOT BUY FROM THEM THEY ARE FRAUDS

I was sent a faulty ride on car, and they had me trying to fix it for 2 days - then when I asked for a refund they threatened to charge me £90 just to collect the faulty item? They are cowboys, the quality of the cars is terrible and they are from China - not the UK. They will not respond to emails and will also pretend that the faulty item works perfectly when it is sent back so they can deduct the postage from you (I saw this on other blogs) and that's exactly what they have already threatened me with even though they won't tell me how to return it! DO NOT GO NEAR THEM!

I bought a pedal Go-Kart for my sons Christmas present. Regretfully I opened to assemble it on Christmas Eve to find that pieces were missing and extra nuts and screws and other bits that weren't mentioned in the instructions, were present. The instructions were ineligible, spelling mistakes and generally didn't make sense. When the Go-Kart was complete it was far from safe, really bad workmanship, the pieces didn't fit well and kept coming loose the brakes didn't work and popped out all the time. Completely ruined Christmas surprise. I messaged and messaged rideoncars.co.uk to get a reply from Jesse saying I wouldn't get a refund because it was after the 7 day purchase. This message was given a month after my initial complaint. AVOID LIKE THE PLAGUE!

Ordered a car for my little boys birthday paid £7.99 for next day 24hr hour delivery with DHL now YODUL supposed to turn up thursday never arrived couldnt get hold of DHL to foind out why not turned up so phoned rideoncars the guy explained to me he was not DHL etc and was quite rude. I persisted in contacting DHL who promised to deliver saturday (guess what) never arrived phoned rideoncars could get hold of anyone after leaving numerous messages they eventually came back to us I explained to the women I wanted my 24hr delivery refunding she said speak to DHL all in all if you want a ride on car don't use these people they have no idea of customer service -thats if you can get them to answer the phone- complete amateurs.

I paid £146.99 for a 2 seater ride on for my boys for christmas they loved it. We used it twice and it wouldnt work i had it in my kitchen all the time. E-mailed them and they replied with a list of possible faults about 12 in total and asked me to check for all them and reply. Ifelt this was odd but did it anyway with no result it still didnt work. They now say its not possible to get a refund and won't come out to try and repair. My two children see car every day and cry to use it how low can a company go what can i do?