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RevZilla

4.7

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,246
quality
11,931
This company responds to reviews on average within 3 days

Instant Feedback

141,870 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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It was horrible
April 5, 2023

The young men at the Newport Beach location are not who I will be shopping with again. Wont even pick up my visor for my new helmet and was going to return it but don't want to go back. Wont even shop RZ online again!

Date of experience: April 4, 2023
Maja B. RevZilla Rep
over a year old

Hi Janet,

We’re sorry you had a bad shopping experience with our team members. Know that we take feedback about our staff very seriously. Please reach out to us directly at 877-792-9455 or email us [email protected] so we can understand more about your visit and work to resolve the issue.

Massachusetts
1 review
0 helpful votes
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Always the best
April 4, 2023

Ordered an exhaust pipe and it showed up the next day! Super fast and always love shopping revzilla.

Date of experience: April 4, 2023
Tennessee
2 reviews
0 helpful votes
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Revzilla is one of the few big retailers I buy from. They have been good about having what I am looking for with fair prices. I will definitely be ordering from them in the future as well.

Date of experience: April 4, 2023
Arizona
1 review
0 helpful votes
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Always good service
April 4, 2023

I have been a customer for a long time and always get good products, service and fast shipping. Easy to deal with.

Date of experience: April 4, 2023
Alabama
2 reviews
0 helpful votes
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Repeat customer
April 4, 2023

Consistent in excellent service every time I shop.

Date of experience: April 4, 2023
Indiana
1 review
0 helpful votes
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RevZilla customer service
April 4, 2023

I reached out to a customer service because I was searching for a particular item. Although RevZilla didn't have the item, the representative was very informative and polite during the exchange.

Date of experience: April 4, 2023
Illinois
1 review
0 helpful votes
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Extremely easy install!
April 4, 2023

The slipons came and were VERY easy to install on my 2019 Fat Boy 114. The sound is entirely subjective and they are definitely louder than stock. As a musician, I can tell you that there is more "mid-range" and a bit more lower end. As far as performance, too many people tell you they get more power but im sure its negligible. Also, they are thinner and shorter than stock.

Date of experience: April 4, 2023
New York
1 review
0 helpful votes
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They have a good selection of parts, and the transactions are always easy and the parts arrive on time in a good condition. Always works out well.

Date of experience: April 4, 2023
South Dakota
1 review
0 helpful votes
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Will not give me a refund
April 3, 2023

I ordered a Cardo freecom and they sent the wrong one and it got returned and I haven't got my return 18 days later.

Date of experience: April 3, 2023
Maja B. RevZilla Rep
over a year old

Hi Alex,

We are sorry to hear you didn't receive the correct item. For more immediate assistance with this kind of issue, please give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service. We'd be happy to assist you with this matter.

Massachusetts
1 review
0 helpful votes
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Nyla did a terrific job!
April 3, 2023

Nyla S. Helped me with a return and was quite helpful, very knowledgeable and very cordial. A pleasure of an individual with whom to work.

Date of experience: April 3, 2023
Oregon
1 review
0 helpful votes
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Good exhaust
April 3, 2023

Quick, fast & cheap product. Like it on the bike and sounds good.

Date of experience: April 3, 2023
New Mexico
1 review
0 helpful votes
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Good company
April 2, 2023

Excellent products. Helpful staff. Excellent price. Great return policy.

Date of experience: April 2, 2023
California
1 review
0 helpful votes
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Pretty good website, delivery times are average, sometimes early, sometimes late. Pricing on non-house brands can be hit & miss.

The no hassle returns policy is nice but since you have to pay for return shipping not really an option for items that may not fit. To be honest I prefer to see wearable items in person & try them on before buying.

Date of experience: April 2, 2023
Illinois
1 review
0 helpful votes
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Bar None "The Best of the Best"
April 2, 2023

As I begin to re-enter the world of riding a motorcycle, there is new equipment, clothing, etc., and RevZilla is the best place to find what I need. With any online ordering sizing is always an issue, but RevZilla makes it easy, worry free to get the right size. The Geek Squad is great and I love the product videos describing the pros/cons, so I can make an educated selection. Finally, their return policy is fantastic.

Date of experience: April 2, 2023
Colorado
1 review
1 helpful vote
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Mediocre
April 2, 2023

Had both good and bad experiences. Ordered brake pads and they sent me some that didn't fit. Had to pay return shipping. With that said I'll just buy from my local dealer now.

Date of experience: April 2, 2023
Ohio
1 review
0 helpful votes
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Wrong size
April 2, 2023

I bought some rev it pants protection and the order sent me 1 size to small
I contacted and they immediately saw what I
Needed and sent it ordered and sent me a label via email

Date of experience: April 1, 2023
Illinois
1 review
0 helpful votes
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I purchased a premium Schuberth helmet. When I received it, the outside shipping box was alright, but the helmet box was not closed and actually ripped. The helmet appeared alright at first, but then I found a very loose air vent control that made noise in the wind. Revzilla resolved the issue by sending me a NEW helmet in perfect condition (And the box it came in was new and unopened), but I should never have been sent the original "Used/defective" helmet in the first place.

Date of experience: April 1, 2023
Maja B. RevZilla Rep
over a year old

Hi Keith,

We are sorry you had a bad experience with a product, but are very glad to hear our Customer Service Representative was able to assist you and send out a new replacement. Please reconsider your star rating based on the quality of the service provided!

We've passed on your feedback in regards to product packaging. Please reach out to [email protected], give us a call at 877-792-9455 or chat in by going to revzilla.com/customer-service if you have any other questions or comments.

Texas
1 review
0 helpful votes
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Outstanding Service!
April 2, 2023

Outstanding service, great website, easy ordering and fast shipping! 5 Stars!

Date of experience: April 1, 2023
Georgia
2 reviews
0 helpful votes
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Excelent service.
April 1, 2023

The website is easy to navigate, very good payment options, many brands to choose from, delivery time for the items I have purchased is very good.

Date of experience: April 1, 2023
New York
1 review
1 helpful vote
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Wrong size boots
April 1, 2023

I ordered a pair of short riding boots. They did not fit so I follow RevZilla instructions to return item. After printing label, I took packaged item to UPS and was told they couldn't accept label. Out of frustration, I paid for returning costs myself.

Date of experience: April 1, 2023