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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,990
This company responds to reviews on average within 4 days

Instant Feedback

138,364 reviews

We monitor reviews for authenticity

Georgia
2 reviews
0 helpful votes
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Fast easy great people always willing to get it done

Date of experience: October 14, 2023
Ohio
1 review
0 helpful votes
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Great experience
October 15, 2023

I had a great experience with reveille! I would recommend this site to anybody.

Date of experience: October 14, 2023
Nevada
2 reviews
0 helpful votes
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Missing parts
October 31, 2023
Updated review

Two Brothers slip on muffler came without pipe clamp and nut,bolt and washer to hang it

Date of experience: October 14, 2023
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We looked into your issue and see that you spoke with a member of our team and they were able to resolve your issue. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.


Quick and easy, good price
October 4, 2023
Previous review

Quick and easy, good price

Date of experience: October 4, 2023
Ohio
1 review
0 helpful votes
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Great customer support!
October 14, 2023
Updated review

I had a part break on my helmet. It was still under warranty. I contacted customer support. They did all the leg work with Icon and sent me return labels to ship my helmet back. Can't ask for better service!

Date of experience: October 14, 2023

Great
June 23, 2023
Previous review

Very easy, fast delivery. Awesome experience! Thanks

Date of experience: June 22, 2023
Nevada
1 review
0 helpful votes
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Great service
October 14, 2023

Great customer service. Very friendly and helpful.

Date of experience: October 14, 2023
Ohio
1 review
0 helpful votes
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I needed help picking a helmet.
October 14, 2023

I have never purchased a helmet online before so I had a few questions. I made 2 phone calls and got all the information I needed to answer my questions about the purchase I was going to make. Great customer service. Thank you.

Date of experience: October 14, 2023
Maryland
1 review
0 helpful votes
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RevZilla is great for gear and part selection, they've got most big brands in stock as well as fair prices.

If I could come up with one issue, though, it would be stock. Some popular item sizes are often out of stock for a while, riding gear in particular but also parts. I cannot tell if it is supply chain or manufacturer stock issues but it is an issue nonetheless.

Other than that, the website is easy to traverse (although I wish there was an non-stick filter option). Customer service has also been great in the past and the return process is possibly the easiest I've ever dealt with. I certainly appreciate the military discount as well.

Date of experience: October 14, 2023
Illinois
1 review
0 helpful votes
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Saddlemen seat
October 14, 2023

Tried to order a Saddlemen road sofa a couple months ago. Opted to have them notify me when in stock. I was surprised when they did and how fast it came! Thank you so much. We are loving our new seat!

Date of experience: October 14, 2023
Florida
1 review
0 helpful votes
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YouTube RevZilla
October 14, 2023

I have been searching online for a helmet that fit great and safe but didn't break the bank. Busy with work not having time. Makes it difficult for me to go to a store and try on helmets after helmet and not wanting to spend over $400 on a helmet I started to order online and oh boy was it difficult. Amazon was great on returns but others not so great after trying about 8 different helmets and returning them I was about to give up nothing fit right. Then RevZilla youtube popped up on my phone reviewing the Sedici Sistema II helmet and I said let's give it one more try I have never ordered from RevZilla before and they seemed most reputable. Thank God I did because I'm in love with this helmet the fit is perfect and you can even customize it more removing some foam padding at the top which is a top tier feature on some High-end helmets but I didn't have to do any adjustments this helmet was made by customer reviews just check it out on YouTube. https://youtu.be/FN-Gc1k7YjE?si=mqmdNGghs4CK_hFg

Date of experience: October 14, 2023
Alabama
3 reviews
0 helpful votes
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Good Quality
October 14, 2023

Sell quality merchandise, fast shipping from warehouse, and no damage during shipment. Customer service representatives are knowledge, friendly, and stand by their customers.

Date of experience: October 14, 2023
Alabama
1 review
0 helpful votes
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Great experience
October 14, 2023

First time buying here, great selection on motorcycle.
Smooth transection!
A++

Date of experience: October 13, 2023
New Hampshire
1 review
0 helpful votes
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Easy and affordable!
October 14, 2023

I had no problem finding gloves that worked for me. They're were many options for anyone.

Date of experience: October 13, 2023
Minnesota
1 review
0 helpful votes
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Fast shipping good quality
October 14, 2023

They helmet came in 3 days I think and I've only used it once but I really like it. Although it pictures a dark visor and comes with only a clear one.

Date of experience: October 13, 2023
Nebraska
1 review
0 helpful votes
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Very fast shipping
October 14, 2023

It was quick and easy to order from the site and Revzilla shipped my items fast!

Date of experience: October 13, 2023
South Carolina
1 review
0 helpful votes
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Front tire
October 13, 2023

Arrived in short time and with no issues and it was a great experience

Date of experience: October 13, 2023
California
1 review
0 helpful votes
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Easy shopping experience
October 13, 2023

Revzilla makes online shopping easy. I love the video reviews of the products.

Date of experience: October 13, 2023
Georgia
1 review
0 helpful votes
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Amazing
October 13, 2023

I placed my order and received it within 4 days. Placing the order was super easy

Date of experience: October 13, 2023
Georgia
1 review
0 helpful votes
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Was 52$ prior to verifying I was a veteran for a "discount". Verified I was on govx, and then I had to pay 58…. Could not remove the discount code from the cart. Kimberly from revzilla reached out and corrected the issue, and I feel that the customer service from these folks was more than most shops would offer. I'm appreciative they took the time to notice and reach out to me directly on the issue.

Date of experience: October 13, 2023

Was 52$ prior to verifying I was a veteran for a "discount"...
November 5, 2023
Previous review

Was 52$ prior to verifying I was a veteran for a "discount". Verified I was on govx, and then I had to pay 58…. Could not remove the discount code from the cart. Glad I didn't buy the yaffes for the other bike at the same time.

Date of experience: October 5, 2023
Texas
2 reviews
0 helpful votes
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Great site
October 13, 2023

Had item in stock that was looking for.
Multiple payment options shipped and received as they communicated.
Very happy.

Date of experience: October 13, 2023
Massachusetts
1 review
0 helpful votes
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Quick and prompt
October 13, 2023

Quickly found what I needed, received it promptly and it's exactly what I wanted

Date of experience: October 13, 2023