I was a customer for years and never complained, their customer service was great, I thought it was the best website for price matching but since one year or two their CS is completely dishonest. Lately, they will find anything to not price match when the discount is too high (40% or more). For instance, I tried four times to price match a pair of Golden Goose sneakers with 4 legit websites but they declined all 4 websites for absolutely no reason. They will come up with new price match policies just to decline the price match: since when the customer have to order the same size as the one on sale?! It's not even in their price match policies... Absolutely disrespectful for customers! They even one time wanted to add to the price match the shipping costs from the concurrent website (+$30) just to discourage me to purchase it... Don't bother to price match on Revolve especially if you want to price match a pair of Golden Goose, it's nearly impossible, their managers simply don't want to price match certain items and are dishonest about it. I finally bought the sneakers on theclutcher.com they instantly agreed to price match at no extra costs, outstanding customer service and price matching was not even in their policies...

I ordered 2 bras, one of which had one of the straps that were supposed to be attached ripped.
I could see why it can be overlooked upon being sent out because it was a very strappy item.

I contacted them and they offered to send me another one. Fast forward 3 weeks, what do i get? The same bra with a sad attempt to be SEWN BACK. I wouldn't have minded if they had just told me i could take it to a local seamstress to have it fixed, i was under impression they were exchanging me with a new one. The worst part is, the stitching they did was falling apart when the new bra had arrived in the mail
For the price, hideous service

First they attempted to not stand by the 15% discount, they then had my order delayed for over two weeks while they fart arsed around in admin. They still ended up over charging me not taking into account the changing currency and date of purchase- god help them, can they get anything right?

The aus company appears to be directed through a number of ABN (Aus Business Numbers) which I can only assume is an attempt to skimp the aus government of GST. They also have a very tacky american voice message recorded to tell you the opening hours of the Australian number- this is always on- they are NEVER open.

So. Morally they are corrupt, financially they are fraudulent and customer service wise? I'd have an easier time jabbing myself in the eye with a pen.

Kindest regards,

You haven't heard the last of this.

PS... I had to give a star to post- please believe it's an illusion!

This is one of the best online shopping for ladies apparel, that there is out there. For up-to-date fashion and accessories, and a lot of really wonderful casual clothing, perfect for our modern and practical lifestyle. First, the website is user friendly, you really get to see the clothing well, and get a feel for the designers they use. Only downfall, is not experiencing the true quality of the fabrics (touch is the only way), but they do their best on describing the items.
The ease of purchasing, trying on and then returning, is exceptional, and so quick. I usually hate online shopping, due to the repackaging of return items and the visit to the PO... this is all made so easy, when shopping with Revolve. Almost hassle free, which is why I shop with them, and end up buying a lot of clothing from their website. I've been a customer from the beginning, and all they constantly improve their site. Well done Revolve.

I used to purchase a lot from Revolve but my past few experiences I am DONE with them! It took over 2 weeks to get refunded from my returns! They sent out emails that they received my return but yet even after making several calls, speaking with management still took 2 weeks to be refunded! Seems to me Revolve is using their customers to fund their business! Buyers just beware you will no longer get your money back when they receive the return!

I ordered a pair of white shorts from Revolve. They arrived in a timely fashion. When I tried them on, I was on the fence and decided to send them back in exchange for a smaller size. Every time I have reached out to the customer service, they have been very responsive and helpful. My new smaller shorts are in the mail on their way. All in all I would say I had a very pleasant experience shopping with Revolve. I would order from them again.

They are extremely deceiving with their shipping. It says it will arrive in 2 days. When I called in because I didn't receive it they THEN say it will be a week. What's the point in advertising that shipping? The worst part is the customer service. They aren't willing to help or accommodate at all. They just kept telling me it's not a guarantee. But I didn't learn that until after it was ordered. Such a joke. Learn the lesson I didn't and don't shop here!

I've ordered g-shock watch as a birthday gift for my nephew, of course the first thing they did is to charge my credit card. After this the shop tried to write off some more money from my card. Transactions were blocked by my bank. After this Revolve wrote me that I need to verify my identity, meaning a I have to send them my ID and a copy of my credit card (!). After spending an hour with their customer service I was assured that the order will go through. It did not. Next morning. I received an email stating that my order was cancelled. After I called them, I was told that my order was rejected by their risk management manager. So two days in discussions with customer service, no money and no purchase. The money were returned within a week, but considering that was usd 500, which were held by the shop, I believe Revolve is a scam for milking our money.

I was interested in purchasing a sale item that was completely sold out on every site except for FWRD who only had one left in stock. I spoke to a lovely representative named Yana via live chat and email who managed to hold the item on hold for me for a whole six days which is usually unheard of with sale items. Yana was extremely pleasant to deal with and was in co stand contact during my hold period to ensure my item was secure.

FWRD also offered a price match service which helped reduce the cost of the sale item even further. I was extremely impressed by the customer service as it is so rare now a days to receive truly good service in retail. HIGHLY recommend shopping from FWRD.

I have placed an order and it was my first time and after reading these reviews I must say I was a bit worries or concerned but I just had to have the dress on their site that I could not find any where else! I took a chance and placed my order and got my shipment within 2 days and I loved it but was a bit too big so I called REVOLVE and asked to exchange and the rep was so friendly and kind about it all and processed my exchange correctly and had it sent again within 3 days without charging me again. This site is great, its all a matter of situation as obviously some people had a bad experience but mine was GREAT! Such cute and unique clothes and free shipping both ways! I will certainly shop again thank Revolve Team!

I purchased a swimsuit from Revolve size Small. It was sooo not true to size, that it fit more like an XXS! I only tried it on once before sending it back through the mail for a return. Well, they just emailed me to say they won't be returning the item due to the bottoms being damaged or worn. The tags and everything were still on! I'm beyond annoyed. Will not be shopping from their site again, as I find all their items ill-fitting or different than they look in the photos.

UPDATE: The customer service rep spoke to the manager and was able to get a one-time return on damaged merchandise for me. This was done without me even having to ask for it, so I have to upgrade them to four stars for handling this incident with professionalism.

I purchased a swimsuit from Revolve for my destination wedding. I tried it on, realized I needed a new size, and immediately put it in the mail. About three weeks later I received an email stating that the product was damaged, and they were sending it back to me. Why would I wear a swimsuit in early April and return it the next day for a different size? This is horrible customer service, and terrible judgment. Given that this was a very expensive swimsuit, and most things on their site are expensive, I would expect better. I thought about ordering more things from Revolve for our trip, and for my bridesmaids, but this will most definitely not be happening. I will be spreading the word about how terrible this site is. DO NOT SHOP HERE! Find another site with product that is equally as cute, but they know how to treat customers with respect.

I really really want to like them. I love their clothing, I love their style, I love their instagram but I really can't stand a company that makes you work in order to receive your items. I ordered a dress 4 weeks before my birthday, received it 2 days later (as expected) and it didn't fit. I returned it for a larger size and 10 days later, had not received any e-mail notice saying they received the dress. When I called to follow up, the person I spoke to let me know that they had received the dress but it would take another week to process and get the new one out. Okay. One day before my birthday, I still had not received the dress. I called and was given the option to pay $45 to get it by 8pm the next day, otherwise it wouldn't arrive until the following day. I cancelled the order immediately. Fast forward to 3 weeks later and I still have not seen a refund on my credit card statement. I've tried calling their customer service line multiple times all week and it never rings, then just results in a busy signal. The fact that I've had to go out of my way on every occasion to see results is ridiculous. I would NOT recommend shopping here to anyone, you can find most of the clothing they carry at other (more dependable) sites.