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RevolutionGolf has a rating of 2.9 stars from 194 reviews, indicating that most customers are generally dissatisfied with their purchases. RevolutionGolf ranks 2nd among Golf Clubs sites.
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I ordered online the bundle deal of fairway metals, i then received info on the available driver, of which I wanted to revise my order to include the driver and swap out one of the fairway metals. I was unable to correct and resubmit my order to include the extra club online. I called service within 10 minutes of placing the order, explained I wanted to correct my purchase. She said she would cancel this order, and was assured it was cancelled, and that she would send me conformation and then I would have to resubmit my order. The next morning I received a confirmation of my order being PROCESSED and SHIPPED... thanks a lot, now I have to pay shipping cost to return the bundle deal, wait until it is returned and credited back to me and then resubmit my order. All because you can not stop and correct an online order, even within a 10 minute time frame. I don't think I'll be ordering anymore merchandise due to lack of cooperative control.
I have had the time now to have played 4 rounds with the EXS and 5 times on the driving range. The new Tour Edge EXS is well worth the money. For me my club head speed is up a average of 4mph and driving distance up 30 yards. I use a 3Bays GSA to monitor club head speed and Garmin GPS for distance. My hand speed has also increased with this driver from 3-4 too 7-9 MPH.
Hey John! Glad to hear that you are enjoying your Tour Edge EXS! Thanks for the review and for being a Revolution Golfer!
My experience with customer service was right on. I was put on hold to wait for next available service rep. And a recording played saying I could keep my place in line and get a call back. I chose to do that and was called back within 40 minutes and my issue was resolved. I have ordered several items and always been pleased with turn around time. Lastly, I love the video tips!
That's awesome! Thank you for the feedback, Jim!
I ordered gloves but they didn't fit. Instead of returning them, RG made me an offer I couldn't refuse. Win-Win.
Glad we could help, Mark! Thank you for the review!
Revolution Golf associate was very helpful explaining the 30 day guarantee and all of the features of the driver.
Great to hear, Ron! Thank you for your review!
Gee, I have read the negative reviews about customer service. It seems these automatic phone contacts (press this for that) are epidemic. The standard answer machine says "high call volume, etc" are frustrating. However, other than that I have been satisfied with Revolution Golf. I have returned things. Refunds are no problem. The return policy is very liberal. Over all, I'm quite satisfied with RG.
Henry B
Thank you for sharing, Henry! We appreciate your honest feedback!
Ordered a MGI Zip Navigator Golf Trolley on 10/09/18, it shipped later that same day and arrived in two days. Shipping was free, no sales tax and the listed sale price was over $100 lower than the competition. They also included over $200 of accessories with the order. Communication via email was excellent. Totally pleased with the entire transaction.
Very happy to hear this, Michael! Thank you very much for your business!
The coaching staff are excellent, the tips are simple to understand and effective for the most part. The camera angles on the videos don't always get across what the coach is trying to explain, can't see the ball fligjt
Thank you for the feedback, Al! Thank you for being a Revolution Golf Member!
I am satisfied with the service and products I have purchased so far. I am getting lots of tips that are helping get my swing and golf game back in shape after suffering a shoulder injury.
That's awesome news, Layne! We are glad you are getting better and improving your game! Thank you for the great review!
Adam was very courteous and everything was done promptly. I have been thoroughly satisfied with my dealings with Revolution Golf.
Thank you very much for the comments, Earl! We appreciate your business!
I returned an item I purchased within the 60-day free trial window. It was returned to the address on the UPS shipping label. After a week and no credit issued, I called the phone number on the shipping label. They told me to call Revolution Golf. I spoke with Stephen at Revolution Golf and he asked me if I had a RMA #. I didn't know I needed one. Anyway, I gave him the tracking # and time/date the golf club was delivered back to the address it had been shipped from. The following day, I received an email from PayPal that my account had been credited for the returned item. I want to recognize and thank Stephen for his excellent customer service follow-up. I might suggest that you make it clear on the order form that if an item needs to be returned, that the customer request an RMA.
Thank you for the comments, Allen!
Confused about what I had ordered, and how to download my the digital videos, I called RG to understand exactly everything, and as always it was explained to me by the agent that answered the phone., As Always, 5 Stars*****...
Thank you very much for the review, Byron! We appreciate your business!
I called Customer Service to request a return of a product that I had purchased. The rep was courteous and promptly sent the RMA to my email inbox to facilitate the return. What I especially like about Revolution Golf is that they do stand behind their product return guaranty and it's hassle free.
We appreciate your business, Joseph! Thanks for the review!
My experience with returns has always been handled courteously and promptly... no questions asked. I will continue doing business with this great company.
Thanks for the review, Charles!
I accidently doubled my order and called up Revolution Golf and the rep that I talked to was very pleasant and took care of my problem right away!
Glad to hear it, Alan! Thank you very much for your business and the review!
The T-less driver is the easy to hit from both the fairway or the tee box. It's easier to get shots airborne than any other fairway wood I have tried. The sound is as solid as any driver or fairway wood I have tried
Thank you for the great review, Larry! And, thank you for your business! Enjoy the new club!
It was almost unbelievable how easy it was to return a product I was unhappy with. Alex answered my call within a few rings and the whole process of refunding my money took less than two minutes. Plus an email conformation a minute later. I will stick with RG forever.
Thank you for the great review, Rick! We are glad to have you as part of the Revolution Golf Family!
Ordered some clubs but wasn't certain the processing completed. Called customer service and they quickly verified it did. Thanks for the outstanding support. I've had nothing but outstanding service from Revolution Golf for several years.
Thank you for the review, James! Glad to have you as a loyal customer!
The RG agent, Ronald, who took my call immediately canceled my order upon request with no questions asked. Within a few seconds I received an email confirming my cancellation. I've been very pleased with my RG membership and with the excellent service I receive. M. Ichiyama
Thank you for the review, Milton! I will pass on the kind words to Ronald. Happy Golfing!
The reason I called was you were unable to place an order on line; I placed my order with customer service without a problem; I have tried to place orders on line and when you get to a certain point the application does not allow you to move forward so you are unable to process submit your order.
Hi Allan! Thank you very much for the review! I will send you a private message so we can get this resolved for you.
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Hi DB! We are sorry for any inconvenience you've experienced. I'll send you a private message and we will get this resolved ASAP.