Restoro

Restoro is the worst thing that has ever happened to me. I was charged over 700.00 USD for have my computer fixed. Well the opposite happened, I was hacked less than a week after Restoro supposedly had completely secured my computer. Whatever they did, they didn't do it properly because I was hacked, my bank routing number was hacked and I lost $12,000 dollars from that experience. When I took my computer in to a local technician to have it scrubbed they told me restoro had really damaged my computer. Please whatever you do, do not deal with restoro. They leave the door wide open for hackers and in my opinion even invite them in. $12,000 I will never get back, plus the $700.00 dollars I paid them to fix the problems in my computer. WARNING don't touch RESTORO!

... for a bunch of scammers. I got charged for this ($50-odd) without even realising I'd ordered it, so I thought I'd give it a go anyway. Got a license key, used it and the system seemed to do some okay stuff. Then the license key failed on the second scan. Called the 0800 number (nice touch, that, for scammers) and got a guy who wanted to access my computer, which I naturally declined. Asked him to send a proper license key via email, which he was incredibly reluctant to do. Avoid at all costs.

I had a specific problem on my PC: ESENT error poping up every minute. Google suggested Restoro in answer to my search. So I purchased Restoro and called in to activate the licence. Then came the sales pitch, the scare tactics and the high cost 1,2 or 3 years support from 500$ to 800$. When I refused, the offer came down to 300$ for a 1 time support with 7 day warranty. I am ashamed to say I accepted.
A technician came on line and took over my PC while I was overseing is every move. After an hour or so, he stopped the Restoro app I had run and wrote he had cleaned my PC manualy. Not true. I checked and found ESENT errors were still coming in every minute 2 hours later. I googled, found and apply the solution myself.
Then I decided to run the Restoro app. Took 2h to analyse my PC which still had numerous files to renove an other half hour to complete the repairs and then a never ending reboot that I had to kill wirh a hard shutdown. My PC never recovered and could no longer boot. That was yesterday. Today I was expecting a follow up call that never came. Already asked for a full refund and possible damages to come. The PC is my work tool, so I am out of work until it is repaired. Restoro is now on my blacklist. I hope they will at least have the decency to refund the aervice I paid for and never got. Beware!

The initial purchase price is just the gateway to spending an additional $300 to $500 for tech support that will undoubtedly be required (per the Restor rep) to solve the literally thousands of problems my PC purportedly had. I spent about an hour hearing about all the third party programs that were supposely not working properly. This included Norton, which definitely was working properly. The rep had no idea what Carbonite was. I supposedly had viruses that were never identified by Norton. She was difficult to understand (to her credit being multi-lingual with English as a second or third language) and very persistent (gross understatement) that I must buy the extended service package to solve all my problems since the basic program only solved Windows issues. This program limitation was news to me. I heard ad infinitum what a great deal this was compared to taking my PC into a repair shop. Also if I wanted to go forward with the increased technical support, I had to use McAfee, not Norton, for virus protection. It was difficult to conclude the call. She came back with a better offer that still would have cost an additional $150. After telling her repeatedly I wasn't interested and finally getting her off the phone, I saw that I had the same problem Restoro was supposed to resolve. To their credit, Paddle, the reseller of Restoro, promptly issued a credit for the full purchase price.

I scan 3 different times and each time my computer got slower computer got slower and every time it brought up the same files and never got rid of them never fixed them and didn't do anything but slow down the computer. If you do use this program make sure you do a restore point. You can't even leave a review on their site because all the reviews are fraudulent. All of their clickable links are dead. Customer support is nobody.

I was having bluescreen issues after installing a few new parts, out of desperation I googled recommended repair programs and this was the first I saw. Obviously a paid trap. I purchased the one year, they do not send you an activation key, don't let the autobot reply to this fool you. They make you call their 1800 number and let a rep remote in to your pc and start typing in basic monitor commands via run. 45 minutes later she says that I have so many issues that it needs to be escalated for an additional fee, and said that my OC'd 5GHz i9 *******k was SLOW. Talked to me like I was 70 years old and knew nothing. I politely asked for a refund as I could tell what was happening, and they fight you tooth an nail. Kept trying to cut me off, forcing me into Karen mode when I told her "that's fine, I'll just make a trip to my bank tomorrow and back charge this as fraud". Told her to blow it out her $#*!, to which she screamed "yOu cAn kEeP yOuR mOnEy!" and hung up on me. I received a email cancellation shortly after and then a second email saying my purchase had been refunded, but I trust them as much as I trust a thief not to steal, which is exactly what they are. Thieves. Will be maintaining an eye on my bank account and will most likely be cancelling my debit card and applying for a new one shortly.

Restoro crashes my computer. Zero customer service. Technician asks for 100s of dollars to fix problem. Run!

Tried to repair Outlook, but no difference. Luckily didn't buy it...
You're better off re-installing Windows from scratch.
Back up all your precious stuff, DBan (nuke) the drives, do a full re-install.

I was optimistic when I contacted them to determine if my external 2T drive was broken. That's all I wanted to know. They felt I needed a diagnostic with my computer with the drive plugged in. It took three or four hours to attempt a scan and to find out that the drive was no good. So it looked like I was able to get my computer cleaned of some serious issues as well as being able to determine that my 2T drive was toast. I was able and very willing to give a super report because I was very satisfied when Ruel assured me that he was finished and had fixed all the errors. I didn't know until I was looking through the windows and the restore icon, bringing it up that the problems had not been completely fixed and that I needed to reboot the computer. That is typical but I thought he had already done that since he had completed everything. That's when the nightmare began. The computer turned off as expected but when it came back on it would not go past the blank screen. It was obvious it was on but could not finish whatever was lacking and so they lied. Or rather he lied. I trusted that he was providing an honorable service and he lied and now my computer is basically locked up from the gray screen. I attempted to contact the customer service number and they had me turn it off and on and off and on about 15 times to no avail. I was too unplug my computer for 30 minutes and they were to call me back and that never happened either so I called them and insisted that I'd be repaid the $127 plus a $30 and to cancel my subscription. I have not received a call back and will contact my credit card company to make sure this is not continued. Go ahead and have their service and render your computer totally worthless! I'm going to have to go into town and see if I can find a reputable computer person to expunge this damaging and worthless system from my computer. I don't want to restore factory settings because I have a lot of apps that I want to keep and information as well. But I would actually like a US citizen to review this. The Filipino people were fine as far as it goes I suppose except they did not deliver and I am absolutely outraged and I want others to know this so that they can avoid the abuse and fraud. Right now, they have destroyed my computer. Rendered it useless!

After a Windows 10 upgrade from W7 I ended up with no sound, a Windows update error and a Networks available list that won't open. I downloaded and paid for Restoro. Scanned, etc. Then I read "Welcome to your new computer"; except that everything was still the same. Not a single issue fixed. Not impressed.

I just emailed them to demand a refund.
Update: it seems Restoro's response to reviews is a one size fits all. I HAD already emailed their "support" address with all the details of what I purchased, and with every detail so they could verify my account. I told them their software fixed absolutely nothing and I wanted a refund.
I received an automated response right away, assuring me I would hear back from them "within 24 hours". That was at least 4 days ago and I've not heard from them at all.

Final update!
I contacted Restoro again, via their live chat this time which they provide the link for in their response to every review on this site.
It took some rather firm talking on my part, and all I wanted to chat about was a refund. I can be reasonable and understand that technology can be unpredictable at times and don't always go the way we want. However, not having heard from them at all for days, after automated email said they'd contact me "within 24 hours" destroyed any trust I had left.
They finally agreed to give me my money back. I later received an email confirming I had cancelled my 1 year membership and, to my surprise, the full refund was in my bank account this morning. So I will at least credit them with that.
If like me you're not happy with this product, be persistent, and go to live chat for your refund. It worked for me.

I don't know how this system or the customer service method they use could possibly have passed anyone's muster. But this is my trustpilot review to let you know what happened on a real person's computer.

"I recently "cleaned up my computer," by storing a bunch of my things on an external drive and deleting them for my computer. I added a VPN and an encrypted email service because I have been hacked (for over a year and a half) and have just barely been able to evade my hackers. But I thought there might be leftover junk on my computer and it has been running slow since the day we bought it, so I read a few reviews - absolutely not enough! - and had Restoro scan my computer. It turns out to have it clean your computer you have to pay, so I went ahead and paid about $45. After a 3-hour scan in safe mode (as opposed to the 30 minutes they say is about what you should expect at the max) I decided to go ahead and pay and have it clean up my computer." Restoro" BROKO my computer! My VPN will no longer load, several other programs don't work, and although I have shown the screenshots of what's not working and pretty much actually told them which ones were deleted from my windows components, every time I write a letter the same thing happens. A new customer service person responds, doesn't know anything about my problem and asks me to go through it all over again. Oh and apparently there is a mandatory paragraph telling you you can go on chat for quicker service. I tried that twice. What happened was this. The chat bot or customer service representative was busy so I waited. Then the screen went away absolutely gone! Even though I told them that, I still get a new representative or two everyday telling me to get on chat to solve my problem! I've been doing this faithfully for a week and have received absolutely no help. Finally today, the last customer service representative sent me the instructions to delete Restoro from my computer. Without mentioning anything of a refund! I have had it. Don't ever download this program! I don't believe they're scammers, but they are incredibly inept at helping and it is not the individual's fault. It is a systematic approach to customer service that doesn't work worth a hoot! I'm sure you can find better cleaners out there than Restoro. Please try for your own sanity's sake."

I have used their service for a year (Restoro) (paid in advance on 3/29/2021). The product was supposed to work for a full year so until 3/29/2022 Before my date that my service was supposed to end their product stopped working. I reached out to their customer service and instead of fixing the service that I had already Paid for, they wanted me to renew their service prematurely and add additional things that totaled almost $300. I told them I would not renew the service because it wasn't the correct time. Their customer service person would not take no for an answer. I told her I was very upset with her haggling me to buy the product again. I wasn't satisfied with their customer service as it was very aggressive and Unprofessional. After telling them to Cancel my subscription a few days later I was still charged for another whole year! I told not one but two of their customer service people that I did not want to renew! The second one said that I would be issued a refund but to wait two to three days. REFUND NEVER CAME. I went through paypal and I don't know what lies they told but I maxed out on the appeal process to get a refund and Paypal sided with them (even after they finally canceled my subscription. (they also told paypal that I never reached out to them and they had no documentation of any call between us! In addition my friend who worked for IBM and IT for other places such as hospitals told me to delete restoro off my computer immediately! After sifting through their paid testimonials I found the truth about them on sitejabber. THey are a scam company that used false positives and will mess up your computer if you try to delete their service! STAYYYYY AWAY!

It will randomly open a new browser window trying to get you to buy the software. The trial version is bull$#*!, they go out of their way to make the experience suck. $#*! this company 100%, stay away.

I had a Blue screen issue, I googled and evey result suggested Restoro. They guarantee or money back, so I bought the initial program. They spent an hour or more on my laptop abd concluded they couldn't fix the issue unless I spend $299 or more (up to $499). Felt like a scam!
I asked for my money back, now I expect to have difficulty with this!
I googled the issue and on'You Tube" I found how to do it myself for free and I am not IT knowledgeable.
Johnny-o

They charged $270.00 for a Restoro tecnician for supposetely fix many problems showned on the windows event viewer and they simply use a Free Common Adware Removal Tool easely accessible on the internet.
I'm so pissed off. Imagine charging $270.00 for simply running on my PC this FREE Adware Removal Tool by tsa.
Result EVERY problems shown on the event viewer continued since. This is the simple truth. Using the tool by tsa is the ONLY thing they concretely did. SO it is a SCAMM.
And under the kind of subtle marketing scam trick they use is to tell you for ONLY a one time tech service it's $270.00, for a one years service it's about $499.00 and two or tree years it's about $699.00. And remember just for running a free removal tool. Oh Boy... I am so pissed off!

I really dont really believe that the review of my experience will be address to Restoro and that they will have the decency to communicate with me about their Scamm. That's why I have put my full name below. OMG They call this tech service "Restorosupersuport" Look at the screen shot, my proof of purchase!

So i get restoro because i had to fix a few things and to be fair things were going fine for a while, though the malware and errors were a little off

It was until this day i thought the software was legit

It detected AMD adrenaline as malware, i burst out laughing and uninstalled the software insantly. Dont waste your time with these scam artists, they are an absolute joke

First, lets talk about online ordering. As you fill out the order form and then if you decide not to buy a screen pops up offering you a 10% discount. This is a bit cheesy as I think they should just lower the price 10% for everyone from the start. OK, after running the debit card, the download is simple and straight forward. You get a key that activates the downloaded "trial version".

My issue was that Windows 10 Update would error out with code 0x*******c1. This resulted in failing to get any updates. I tried many of the Microsoft "fixes" to no avail. I read a lot of reviews on Restoro and even read one that said it would fix the update problem. So, I decided to buy it (with the 10% discount).

I ran Restoro and it did NOT fix the Win 10 Update issue. I ran it again with the same result. So, unless Restoro fixed some other issues that were not giving me any grief anyway, I'll have to say it was a waste of money. I read their return policy and it was so troublesome that I figured it wasn't worth all the headache to get my $37 back. My opinion is save your money and don't buy Restoro!

Update 5/3/2022: Well, I tried Restoro one more time with no fix. I decided to try the "refund" process they offer for 60 days. The only thing I received was an automated response saying they would get back to me... NOT. The refund process is so cumbersome that by all the time you wasted trying to utilize it, you almost want to pay them to be done with it. I might as well have thrown $37 out the car window.
Solution: I used a program I already had called AOMEI Backupper and cloned the operating system from an older disk drive to the SSD drive that was corrupted.

Final thoughts: This program was a complete waste of money for me. From questionable purchasing practice (10% discount hook) to their 60 day refund policy (almost impossible to complete in any sort of timely manner), all you end up with is a waste of your time and the same problem you had to begin with.

Update 5/4/2022: I will upgrade my review on Restoros customer service. After filing a complaint ticket with them, I received an email saying they will refund my purchase price. It is, however, interesting how the money is almost instantly taken from your account at time of purchase but the refund can take up to two billing cycles to be replaced. Oh well, thanks for the refund!

They predend to be mcafee or hp, and they will sell you their scam software. Please don't sign up to their service.