Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Restaurant.com

Restaurant.comReviews 866

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Restaurant.com?
grey stargrey stargrey stargrey stargrey star

Restaurant.com Reviews Summary

The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.

This summary is generated by AI, based on text from customer reviews

service
111
value
110
shipping
49
returns
77
quality
96

We monitor reviews for authenticity

Minnesota
1 review
4 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

You go to a restaurant and order and then get told the certificates are not any good there. Or show up to an abandon building. Terrible. No response from them on this issue. Likely going out of business soon.

Date of experience: November 4, 2022
North Carolina
3 reviews
11 helpful votes
Follow Beverly T.
Unfollow Beverly T.
Share Review
Report Review

Restaurants listed on website do not take the certificates, even though no expiration date. Scam! Restaurant owner says that they have not been in the program for over a year, yet they are still listed on the website. Certificates have no expiration date, yet restaurants refuse to take them. Have over a dozen certificates that are basically worthless. I recommend that you do not buy Restaurant.com certificates or gift cards.

Date of experience: November 1, 2022
Michigan
1 review
5 helpful votes
Follow Troy V.
Unfollow Troy V.
Share Review
Report Review

This website is worthless and you might as well throw your money into a bottomless pit. On the lesser side of the problems this dumpster fire of a website has, it is misleading about the "certificate." It only says "must spend $50" so I assumed they could stack but they cannot (which is my fault for assuming) but they also only let you use 1 a month and cannot be refunded.

Now as for actually redeeming it they have 3 different websites and an app. When I went to activate my coupon on my account to take my friend out to eat it asked me to log in once again. After I complied it said that I didn't have any certificates. So I tried all 3 of their websites (one you cannot log into) and their app and they all didn't have any Used or Unused certificates under my account. Went into my email to see if they had sent me anything in regards to my purchase, which they did not. Spent roughly 40 minutes doing this as their websites run so slow that you wait several minutes to get on. Decided to contact support, except that all websites and the app send you to a "502 bad gateway" error because there's no way to contact them.

If I had spent my $24 to have someone punch me in the face that would've been a more enjoyable experience.

Date of experience: July 9, 2022
Michigan
1 review
3 helpful votes
Follow Patti D.
Unfollow Patti D.
Share Review
Report Review

Restaurant.com should be put out of business. It's nearly impossible to redeem their certificates. I have 2 useless $25 certificates because both restaurants closed down due to the pandemic. I also have a $50 gift card that I purchased and can't use because the listed restaurants no longer honor them. The certificates don't expire, but if a restaurant goes out of business or no longer accepts the voucher, then you are out of luck... and money. The site is difficult to use and their customer service is nonexistent. Save yourself the aggravation and don't buy from restaurant dot com!

Date of experience: June 30, 2022
Arizona
1 review
1 helpful vote
Follow Casey C.
Unfollow Casey C.
Share Review
Report Review

Worthless
June 23, 2022

Tried using this 2x. Both times a failure. Can't upload my certificate to app either. Also told only 5 dollar at 1 time.

Date of experience: June 22, 2022
District of Columbia
1 review
3 helpful votes
Follow Abdul A.
Unfollow Abdul A.
Share Review
Report Review

Scam
May 13, 2022

Can't believe T-Mobile would actually partner with and promote this service. They list very few websites, and of those listed, very few actually accept their vouchers. Those that do have ridiculous minimum purchase requirements.

Date of experience: May 13, 2022
Kansas
1 review
5 helpful votes
Follow Michele G.
Unfollow Michele G.
Share Review
Report Review

Rip off
March 22, 2022

Should have read reviews. Bought certificates and gift cards. First restaurant said they quit taking these 2 years ago. Only 8 restaurants on the list. 2 restaurants did take certificates- 2 restaurants have closed. No one has taken gift cards so far. App and website are totally rediculous to navigate and keep sending you back to same place after having you put in your password again and again. Do not buy!

Date of experience: March 21, 2022
Illinois
1 review
1 helpful vote
Follow John S.
Unfollow John S.
Share Review
Report Review

Food was horrendous. I bought a burger ($18), it was on a stale bun (the kind that falls apart when you hold it), they put two thin dried nasty burgers that were made a week ago. I could not eat it, I tried like hell cuz I was hungry and I had a long flight, I still have the taste in my mouth, and I tell you, it takes a lot for me to complain, I have never written a review on a restaurant before in my life. My cousin bought a grilled fish sandwich. He didn't even try to eat it as it was dry and looked like it sat on the counter over night. I wish I would have done the same, oh how I wish! But I can't, so all I can do now is warn other travelers not to give hard earned $ to this place. Go to McDonald's instead, it will be 1000x's better I promise below is the receipt that I was given from my cousins fish sandwich return. Since you order and purchase online at the table, I don't have a receipt (except for my credit card)

Date of experience: February 23, 2022
New York
1 review
4 helpful votes
Follow Gerald B.
Unfollow Gerald B.
Share Review
Report Review

I just came from another restaurant that Restaurant.com has listed on their web site that will not accept a Restaurant.com voucher. I'm having very difficult time finding a restaurant that does. Even worse when I tell Restaurant.com about a restaurant that refuses to take one of their voucehers that restaurant is still listed even after months / years being told.

Date of experience: February 3, 2022
New Jersey
1 review
5 helpful votes
Follow Basil M.
Unfollow Basil M.
Share Review
Report Review

Difficult to use on web page with very limited local restaurants. I have over $200. In money to use toward restaurants purchases and haven't use in years because of difficulty in redeeming. Very few restaurants that are listed have too many restrictions. I rather get my money back that I spent thinking this would be a convenient option to dine out. Aren't

Date of experience: January 24, 2022
Michigan
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Share Review
Report Review

If everything else goes ok, it is only roughly 20% savings (no matter which coupon you buy). If you are happy with 20%, then it could be a good deal, again, if in all other aspects you are happy with.

Date of experience: January 20, 2022
California
2 reviews
2 helpful votes
Follow Beau W.
Unfollow Beau W.
Share Review
Report Review

It sometimes works
January 10, 2022

It sometimes works and other times you end up saving no money as you'll have to spend more than you anticipated to meet a minimum purchase. My way around that was to order another meal and take it home for the next day. The other thing I noticed (and I've seen this mentioned in other reviews) is that if you show the coupon prior to ordering you will indeed get less than stellar service AND your portions will be smaller than other diners who've ordered the same thing. I've looked around at other tables and noticed this. I have one coupon left that I've exchanged a few times but will no longer purchase new ones.

Date of experience: January 9, 2022
Virginia
1 review
1 helpful vote
Follow Fred M.
Unfollow Fred M.
Share Review
Report Review

Not as pictured
December 18, 2021

I purchased two of the heated vests as pictured on their website. After many many months of not receiving the product I contacted restaurant.com and the manufacturer. Restaurant.com responded but they evidently have no control over what is sold and what is pictured. Very very disappointed as the items only heated on the rear left shoulder blade. Heated vest is poorly made and it will only work with the battery supply they sell. I will never purchased any of their specials again. I do like their restaurant certificates and will continue to use them.

Date of experience: December 18, 2021
New York
1 review
0 helpful votes
Follow john s.
Unfollow john s.
Share Review
Report Review

This restaurant sells coupons at restaurant(dot)com, but refuses to honor the coupon that you paid for. Do not go to this place, they were rude and treated me like I was trying to use a fake coupon or something.
*******832
600 Portion Road
Ronkonkoma, NY *******
Go ahead, look on restaurant(dot)com and they stil sell the coupons, but will not honor. Give them a call to ask if they honor it.

Date of experience: December 4, 2021
Texas
1 review
0 helpful votes
Follow LaStar W.
Unfollow LaStar W.
Share Review
Report Review

Complete Rip-offs...
December 3, 2021

My job has this site on our discount perks site, I order over $150 in vouchers to get looked at like a scam artist when I try to redeem them at the movies. I told to use it on Fandango.com as a credit card, still don't work. The vouchers for FitGenix.com don't work on some item but others, I had to use one at a time and was charged shipping each time. When I got the fit watches and thermos vest, they need to charge up but didn't come with any charges, but I have a USB wall outlet and they still don't work after sitting on it over night, I JUST WANT MY MONEY BACK

Date of experience: December 3, 2021
Texas
1 review
0 helpful votes
Follow Maltisha Y.
Unfollow Maltisha Y.
Share Review
Report Review

Congratulations
November 24, 2021

If you are here... congratulations. You got scammed. No refunds. No help.

If you are looking into them. Stay clear.

Also No restaurant has to honor them.

Date of experience: November 23, 2021
New York
1 review
0 helpful votes
Follow Pam M.
Unfollow Pam M.
Share Review
Report Review

I've been trying for over two years to get a refund for the $100 I spent on these so called 'deals' (in 2019). Read the fine print! None of the restaurants are in my zip-code area, as I live in a suburb of Rochester, NY. I have repeatedly told them (thru emails) that I want a REFUND, but they do not reply. The 'fine-print' on the certificates tells you the Minimum purchase should be $30, the Certificate is only for $15, that's $45, before tip. You're taking a chance on an unfamiliar restaurant, in a neighborhood you wouldn't be caught dead in! DO NOT BUY... TOTAL RIPOFF!

Date of experience: November 5, 2021
Georgia
1 review
5 helpful votes
Follow Dean F.
Unfollow Dean F.
Share Review
Report Review

Site says 50,000 restaurants near you. When I type in my zip code only 59 come up within 25 miles, and they are all garbage restaurants. Also, none of the chains they advertise on the home page come up. I got 2 of these as a gift for subscribing to a newspaper and they are essentially garbage.

Date of experience: August 9, 2021
North Carolina
1 review
1 helpful vote
Follow Henry J.
Unfollow Henry J.
Share Review
Report Review

Good scam
August 7, 2021

The concept is good on paper, but can not use anywhere. I had $100 registered, no one would take after 3 months, so I through them where this site needs to be, in the trash. Thanks

Date of experience: August 7, 2021
Michigan
1 review
5 helpful votes
Follow Jess N.
Unfollow Jess N.
Share Review
Report Review

That stupid POP out is annoying as heck! AND WHY don't you have a "Remember me " options for logging into "My account". It sooooo annoying. I have to logging in with email and password every time. It almost not worth go through with. It's a Domino affect, I work for Stickr they pay me with your coupons and you make it hard to use sooooo Bye Stickr and Restaurant.com

Date of experience: May 25, 2021