Restaurant.comReviews 866

My husband and I signed up our small local mom-and-pop restaurant. The persistent sales person told us that we would gain more traffic and they would raise awareness for our restaurant through their marketing efforts. First they posted a high ticket gift certificates which is a death sentence for our single $ business. After a follow-up conversation with the salesmen he reduced the gift certificate purchase amount to $5 and $10. In a very short time a good number of certificates have been purchased of both the high and low denominations. But here's the problem. There wasn't one new customer, it was all existing customers that came with the certificate - purchasing $20 $30, $50 worth of food for half the price. One of our existing customers bought three coupons and plans to come back and use each one to save half off her order. I am sure our customers think we are getting a portion of the original investment they made but we get none of it!
We had our name pulled down from the site immediately and we are no longer honoring any certificates that are presented. No loss for the customer, restaurant.com will allow them to switch it for something else. My husband and I run specials and promos all the time but this type of promo is detrimental to our bottom line. We did not see any benefit only loss.

I had United Airline's mileage and was about to expire. Then, I used all of mileage to get restaurant.com certificate last night. I just saw simple terms and condition you have to do minimum purchase $40 to use this certificate. Then, I ordered more than 20 certificates. After that, certificates were sent by email and I checked the certificates. Its terms and condition says only 1 certificate may be deemed per party, per month, per restaurant. These guys did scam for me. I called customer service and they said its general terms and condition but they never showed it before I purchase. Again, this is fraud. The guy said they can credit back the point or something which can be used to purchase certificate again. I wanted United mileage back to my United account but they guy asked to talk to United. IM EXTREMELY UNCOMFORTABLE! Dont use restaurant.com!

I used to work at a call center in México city where they forced the reps to lie to the restaurants in order to make them confirm their info so they could récord that and list them even when whoever answered was not the owner or mánager. Also we did not get payed most of the times and did not have law benefits. The mánager would sleep with the boss in order to do whatever she wanted. Her name was E. you can verify calling *******156 they will say they are located in San Antonio but they are actually in México also they mostly scam latino restaurants as it ia easier for language reasons

I am a business owner of a restaurant listed on the site, when I called inquire why my business was on the site, I was put on hold, hung up and passed around to different reps until they finally "wrote down my info". This site is a fraud. DO NOT PURCHASE anything until you can verify the restaurant is using them. It's also a knock off of an accredited site (restaurants.com) - word to the wise- DO NOT USE

Fellow business owners- check for your restaurants- they have fake logos with our real information and we didn't sign up for his service.

I bought the "GC", but later read the fine print that the minimum spent has to be doubled that at Sencha Tea. So I called back to customer service, and explain to the customer associate that I had made the mistake of not reading the fine print. It was my fault for doing so, and I would like to get my refund back. Samantha was very nice and understanding and said she will do a one time courtesy refund, which is all that I need because I've learned my lesson from this. She also said it would take 3 to 5 business days for the refund for me to receive an e-mail about the refund. To my surprise, I received it the next day and my refund the day after that. So yes, it was misleading the way they advertised it, but their customer service reps are very courteous and friendly and for that they get a five star review from me. Thank you Samantha for your assistance!

This company is a complete SCAM! I purchased a gift card. I tried to use it on the website and I wasn't able to. I called for a refund and they said it was nonrefundable. There was nothing to indicate the gift cards are nonrefundable. They claim I agreed to the terms when I purchased the card, but you are given terms on the uses of their gift cards and certificates after you have purchased them. I intend to pursue other avenues to get my money back. The crazy part is that my purchase was only $15. THEY WON'T REFUND A $15 PURCHASE! SCAM! SCAM! SCAM!

I received 3 $100 gift cards for this site. 3 years later I still have $250 to spend. THE WORST RESTAURANTS TO CHOSE FROM! I have yet to have a good experience at one.
They make it seem like its a great discount but it turns out to be only about 15% off regular price and you've obligated yourself to have to eat at a dive you would not have ever chosen if not for the discount. It doesn't cover tax or tip. I have had horrible service and horrible food and then they add on a mandatory 18% gratuity because your using this coupon.

My wife purchased $300 worth of restaurant.com certificated for a trip we took last year. The ONLY places we found that were still in business and willing to take them were the in-hotel restaurants in Holiday Inn Express locations. Every other restaraunt listed was closed/OOB. Also, when we could use the coupons they always had a minimum, purchase amount of 2x the redeemable value. If you have a $25 certificate you must spend a minimum of $50 to use it. And it can't be used for alcohol and/or certain specials.And, of course, tips and taxes are not included in that $50 minimum required purchase.

The end result is we wound up primarily using cash and had $200 worth of certificates left. So we traded them for other potential restaurants.

One was Cheeseburger in Paradise in Virginia Beach. We printed the certificates and went as a family to enjoy dinner. When we arrived the store's General Manager advised they have never made any arrangements with restaurant.com to provide certificates through them. Furthermore they said they confronted restaurant.com telling them they will not participate or honor any of their certificates and they still are providing certificates!

I will NEVER do business with restaurant.com again. Total scam. TOTAL!

I was so excited when I received my 3 $100.00 restaurant.com dining cards. However, I've had them for 6 months now and I haven't been able to use them... due to the confusion of HOW to use them! Here is what I did find out.
1. if the restaurant only offers a $5.00 certificate on restaurant.com. I go in with my family and the bill comes to $75.00. I can only redeem my $100.00 gift card for $5.00. THAT'S what the guy I spoke to said.
2. I redeemed my $100.00 gift card to a restaurant that only allows me to use $50.00. I got two gift certificates of $50.00 for that restaurant. If my bill is $150.00, I can only use 1 $50.00 gift certificate AND i can't use that other gift certificate at that same restaurant for another 30 days!
I don't know about you but that's just too much to stress about when you're trying to go out to enjoy food. I guess I won't be using these... I'm already stressed out thinking about how to redeem them... I'm done!

Most of the reviewers with negative comments below apparently have difficulty navigating a web page. Any certificate that ends up not being used (for objective or subjective reasons) can be exchanged for a different restaurant for a "gift card" that can be used at a later date. My experience has been mostly positive, in that restaurants have accepted the certificates and wait staff has been cordial (you might remind wait staff that they are still getting tipped on the non-discounted amount if they seem grumpy about the certificate). You'd tip 15% anyway, and that extra 3% some restaurants reportedly add as "mandatory" typically doesn't add up to much - certainly not enough to whine and moan about publicly to one's own embarrassment. We've had a couple of last-minute changes of plans, and simply exchanged the certificate for something else.
That said, after getting a few certificates on special from, e.g., groupon, we haven't found opportunity to use them due to all the restrictions and most nearby participating restaurant options being a bit sketchy. I haven't yet found a way to get a refund, however.
In all, "meh" would be my review. When I've used the certificates I've saved at least 25% on the tab.

This site sold me 4 25-dollar restaurant gift cards for $17. What I did not realize (and I am to blame for falling prey) is that everywhere these gift cards are redeemable require an astronomical minimum spent to use the gift card ($50-100).

I was inclined to trust the offer because it was sent to me on my company e-mail as a part of our PerkSpot-huge mistake.

This product, in particular, is a complete rip-off and all consumers would do well to avoid this site.

Beware! As stated many don't take at all and some that do add a 18 percent gratitudy on saying that is restaurant.com requirements. This is for two or three people at most. Way below the six or more that menus state. One not only added tip but also a "service fee" taking the $25.00 discount to be only $5.00 less when all said and done! Restaurant tell me to contact restaurant.com, but alas no response. 95% of the time... Not Worth It!