Restaurant.comReviews 866

Bought a certificate for a restaurant that my wife loves. Two weeks later I get an email stating that particular restaurant is no longer accepting the certificates. So be it, I will get a refund. Wrong, I was told by an Alex that they do not give refunds and I can only get a certificate for a different restaurant. I told him if I wanted the other restaurants I would have bought them but only bought from restaurant I did try and buy. This is a complete rip off. I asked him what is stopping them from listing cheap certificates to nice restaurants and then once they sold enough to just cancel it and make everyone now use that money for the restaurants that aren't selling. I believe this was a setup all along. I asked for a supervisor, which of course I was told they are all busy. They wanted to have one call me back but I told them I would wait on hold for as long as it took... half hour and they keep checking back but saying still not available. Will wait this out on principle alone

WHAT A CROCK OF GARBAGE THIS SITE IS! I have a $100.00 gift card stored in my account. So... I should be able to just click on a deal and redeem like it says I can right? WRONG. Each time I go to redeem it says I have no funds available. BUT. When I go into my account. It says I have $100.00 to redeem. Why... it even congratulates me on this great feat of having a gift card in the system. THE ONLY THING it will allow me to do, is to input my credit card, thus charging me INSTEAD of using my $100.00 stored gift card. WHAT A SCAM! I can not believe (1) They are still in operation (maybe they aren't and no one knows it) and (2) Major lawsuits of fraud have not been attached to them..

The worst. Very difficult to use. You must find an approved restaurant listed on their website first, purchase the gift certificate, print out the certificate and then bring it to the restaurant. Every restaurant requires you to spend a certain amount of money to use the gift certificate. Usually, the certificate saves you half. For instance, the gift certificate may be for $25, but you have to spend $50 at the restaurant to use it.

I have received two $100 Restaurant.com gift cards as gifts (I'm sure it's because no one wants to deal with them). I have used $30 on one of them 4 years ago and will likely not bother using it ever again, it was such a pain.

I have been trying to contact customer service for days now to find out which one of my gift cards is the unused one so I can give it away as a gift, but there is no way to look up that information on the website. I did receive an email in response to my inquiry, but it was automated and did not answer my question.

Thankfully, I've never used any of my own money for these useless gift cards. Just don't bother wasting your time on these.

Got this gift card from my local Bj's club for renewing my membership. The girl who gave it to me said it was very simple to use. Followed the instruction on the card itself which was simple however I did not know I had to select a restaurant from a list. Ok so I go through the list a saw a restaurant that was mentioned by a few friends and family as a great place but I could not use my certificate because they were out. It said to check back often. So that's what I've been doing for 6 months! I finally sent an email to restarants.com about the issue but got no response. I'm puzzled. I have a $50 certificate to use but cant use it because the restaurant is out of certificates? I didn't pay for it and im glad because I will warn all friends and family not to fall for this scam. I also plan to inform my local BJ's club about it.

Website:
You type in a promo code, says it is applied, makes you choose an offer, makes you sign in, then the promo code DISAPPEARS! You re-search for the offer you chose before, and then there's NO place to re-enter the promo code!

You try and forget the promo code and use previous credit you bought, and the website doesn't even let you use it! It's like one big continuous loop making you accidentally buy more gift card credit.

It makes it seem like you can merge different gift card credit to buy one big offer, but the website won't let you.

App:
Tried it on the app too, and when it says it added your credit there's a dotted circle that keeps spinning and spinning then doesn't go anywhere. Wasted way too much time on this website and have probably $50 tied up in it.

Customer Service:
There is a phone number that says to order by phone, maybe because the website and app sucks so much ya think? When I called twice the phone line was busy. Seems like the only time the phone line ISN'T busy is after hours when they are already closed & the automated machine picks up telling you when their business hours are.

Overall:
Restaurant choices suck. They used to have better ones, but I think over the years the website has gone downhill and is just too hard to order anything once you do find something you might like.

I spoke with waitress Aurora about certificate from Restaurant.com. The manager or owner Maria Martinez came out telling me that she only has $10 and $15 certificates not $25 and I need to print it out. I stated thats not what the certificate says and she needs to deal with Restaurant.com. Manager started arguing saying that she is not giving out free food and all thats involve in making it. She had a tantrum attack, not even apologized for inconvenience or misunderstanding, she was the victim being abused. I just paid full bill to get out of there. I would have spent so much less if I knew she didn't accept it thats why I asked before hand. I have the receipt for proof and my son and waitress Aurora witness it. She didn't honor certificate even when it says clearly spend $50 or more get $25 off. Its not my problem what she negotiated with Restaurant.com or her losses. Such a hassle and terrible experience. Another purchase to a different restaurant was out of business. The credit code provided for inconvenience was invalid. Go figure. Close for long weekend until Tuesday.

I have over a hundred and fifty dollars in money tied up with this company. I thought this would be great gift ideas, who doesn't love to eat! I've been to two places that took the coupons, everywhere else has stop taking them. When you contact them they will offer you a $25 certificate for your troubles. But what good is that if you cant find anywhere to eat! Never again will I order from this company, I feel scammed and extremely disappointed!