Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Restaurant.com

Restaurant.com

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Restaurant.com?
grey stargrey stargrey stargrey stargrey star

Restaurant.com Reviews Summary

The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.

This summary is generated by AI, based on text from customer reviews

service
111
value
110
shipping
49
returns
77
quality
96

We monitor reviews for authenticity

Arizona
1 review
2 helpful votes
Follow Kristen M.
Unfollow Kristen M.
Share Review
Report Review

Tried to redeem my $25.00 certificate. It only had places that had been closed for several months. Tried to usecode off their website for some places that I knew were inanother town and it would not allowme to redeem. A total waste of time and money.

Date of experience: May 24, 2017
Texas
1 review
8 helpful votes
Follow Rhonda P.
Unfollow Rhonda P.
Share Review
Report Review

Scam!
May 20, 2017

Our restaurant did not sign up for this! A customer came in with a $25 coupon. Restaurant.com charged $10 and the customer gets $25 off their meal. Restaurant gets $0. Someone with restaurant.com needs to contact me and remove my restaurant from their list of approved restaurants.

Date of experience: May 20, 2017
Michigan
1 review
2 helpful votes
Follow Denise F.
Unfollow Denise F.
Share Review
Report Review

Misleading scam
May 19, 2017

This website is very misleading and, overall, a complete scam, I tried to get my money back when I realized all the conditions, but they refused to give me a refund and were extremely rude

Date of experience: May 19, 2017
Massachusetts
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

I've use Restaurant.com a couple times now and no issues. I pay $10 for a $25 certificates (sometimes restaruant.com runs specials for cheaper). Usually the only fine print is a $50 minimum, which I understand and have no issue meeting with my family. I redeem right off my phone and have always been welcomed. Nice for me to get a little discount and nice for the restaurant because I seek them out and I spend a bit more than the minimum.

Date of experience: May 14, 2017
California
1 review
1 helpful vote
Follow Mario H.
Unfollow Mario H.
Share Review
Report Review

Run Far Away
May 14, 2017

Misleading terms and no response when complaining and requesting a refund. Restaurant will stop accepting these certificates in the future

Date of experience: May 14, 2017
Texas
1 review
2 helpful votes
Follow Theresa A.
Unfollow Theresa A.
Share Review
Report Review

Restaurant.com called wanting to sign my business up, said they were like groupon but better. I told them I would think about it. I NEVER agreed to do business with them. Had a customer come in on a Sunday night with gift certificate. Customer was PISSED when it wasn't honored. Called Restaurant.com and they called that my bartender agreed to do business with them. First of all they need to have someone with the authority to agree to do business with them. Second, my employee said that she told them no! Now the customer is posting all the internet give us bad reviews for not take the gift certificate.

Date of experience: May 8, 2017
New Jersey
1 review
0 helpful votes
Follow Denise D.
Unfollow Denise D.
Share Review
Report Review

This is a rip off. Ironically, I got a $50 card for joinging BJ's so I thought the fee was worth it. I also think BJ's is a rip off. I expected to be able to pick a restaurant and use the entire $50.00. No! The only local restaurants either limit you to using only one $10 certificate per visit per month or limit you to a $25.00 certificate but require you to spend $50.00 This is no deal and only makes you spend money you normally wouldn't have spent. Groupon is a much better deall Also, most of the restaurants listed were in Philadelphia -- so you either have to pay to park and go over the bridge or pay to ride the train. Grrrrrrrrr

Date of experience: May 4, 2017
Pennsylvania
1 review
0 helpful votes
Follow Kelly m.
Unfollow Kelly m.
Share Review
Report Review

Horrible!
April 29, 2017

Did not buy these! Scam! Wish I could rate a 0! I followed directions and now can't get discount. Horrible and will never buy again!

Date of experience: April 29, 2017
Pennsylvania
1 review
1 helpful vote
Follow Reille V.
Unfollow Reille V.
Share Review
Report Review

Hey listen-- Restaurant.com KEEPS 100% OF THE REVENUE and most of the time features businesses with out their permission. Restaurant.com thinks these businesses should be happy they are sending people in (and keeping 100% revenue) but people who use these coupons are cheap and only want to spend what the "certificates" state it's for, in other words, if you buy a $25 gift certificate for $5, people don't want to go over the $25

When business owners called up to get their name taken off websites, they would say it would take 90 days and that is a crock of you know what. It takes seconds to remove them. Bottom line, don't be greedy, think about it. $5 for a $25 (especially when you're not willing to spend past the $25) you get what you pay for.

GOOGLE IS YOUR FRIEND! Just google the nightmares Businesses have.

Date of experience: April 29, 2017
New Jersey
1 review
3 helpful votes
Follow Marvin C.
Unfollow Marvin C.
Share Review
Report Review

I had credit for $25 on this site. I tried to buy a $10 certificate to a restaurant and when I put it in my shopping cart it says the minimum order amount is $20. I then replace the $10 certificate with a $25 certificate in my shopping cart to cover the $20 minimum and it tells me my minimum is now $50 bucks. No matter how much you put towards a gift certificate they're going to ask that your meal cost twice as much! How is that considered a deal? Total ripoff, wouldn't recommend and will spread this information to friends and family.

Date of experience: April 27, 2017
Illinois
1 review
0 helpful votes
Follow Sean M.
Unfollow Sean M.
Share Review
Report Review

Sucks
April 25, 2017

Just horrible u have to spend fifty bucks to get 25 buck's of ur meal with the gift card so I purchased a couple decided that I didn't want them and they tell me no refunds they r a scam

Date of experience: April 25, 2017
Pennsylvania
1 review
7 helpful votes
Follow Devon M.
Unfollow Devon M.
Share Review
Report Review

Tried again and again to redeem the $25 code as a gift from T-Mobile Tuesday. The credit says that it applied, and I select my restaurant, but there is no voucher anywhere to be found in my account. Also, I tried the code 4 times, and each time it says it 'applied' the credit. The broken site is a joke as well, I wouldn't trust them with my credit card number as all signs point to a scam site. A little disappointed T-Mobile didn't look into the company they partnered with.

Date of experience: April 18, 2017
Utah
2 reviews
5 helpful votes
Follow Claudia K.
Unfollow Claudia K.
Share Review
Report Review

I follow all of the instructions on the page and on the T-Mobile Tuesday given to me. I used my $25.00 to purchase 2 certificates and now I can't find them anywhere. It was a waste of time I hope T-Mobile gets their money back from this website.

Date of experience: April 18, 2017
Pennsylvania
2 reviews
12 helpful votes
Follow Dan B.
Unfollow Dan B.
Share Review
Report Review

I redeemed a promo code for $25 credit on restaurant.com. After I used the credit to purchase a gift certificate it said it added it to my account, but it didn't. Now I have no credit or certificate.

Date of experience: April 18, 2017
Ohio
1 review
4 helpful votes
Follow Jordon B.
Unfollow Jordon B.
Share Review
Report Review

This site is annoying
April 18, 2017

I had 2 $25 certificates to this site. I got one coupon for $10 off of $25... then i tried to get another coupon and it asks for my credit card number. Like i have a Zero balance on the site. ITS BS. I dont know why i even tried... Waste of time!

Date of experience: April 18, 2017
Florida
1 review
7 helpful votes
Follow Alvaneisha G.
Unfollow Alvaneisha G.
Share Review
Report Review

Worst experience.
April 18, 2017

If I could give this a zero star I would. I tried to redeem a code that T-Mobile sent me and it would not work. Tried to call them and obviously couldn't get a hold of them. Just shut down the website. It's really a waste of time

Date of experience: April 18, 2017
Missouri
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Disappointed
April 16, 2017

Rigazzi's Restaurant, for being voted the best Italian restaurant in St. Louis was a disappointment to me because they either hired incompetent staff, or a worker prone to prevarication or practical jokes. I had called to make a reservation for the following Sunday afternoon. The reservation was taken. I arrived to discover the place was closed on Sundays. -Rev. Dr. R. Behringer

Date of experience: April 16, 2017
New York
3 reviews
12 helpful votes
Follow Donald H.
Unfollow Donald H.
Share Review
Report Review

Stay away
April 3, 2017

False from start to finish, very bad CS, Their adds are very miss leading, and will not refund your money even if they are 100% wrong. Very limited choices.

Date of experience: April 3, 2017
Wisconsin
1 review
12 helpful votes
Follow Rachel R.
Unfollow Rachel R.
Share Review
Report Review

I'm a business owner, and want buyers to be aware-these "certificates" you purchase, this website pockets 100% of the cash you spend, the restaurants do not see a penny, and then are suppose to accept double the value spent! So if you purchase a $50 certificate for 25, that restaurant takes the entire cut of $50, and the website collects on it! It's the biggest scam online that involves millions of small businesses, taking advantage of there earnings!
I am a business owner and have tried twice to remove my business from their site, but I keep getting customers with these certificates! We no longer accept them, and suggest customers go on the better business bureau and read the complaints themselves.
I can't imagine how many millions of dollars they collect off consumers for this scamming operation. It's horrible.

Date of experience: March 31, 2017
New Jersey
1 review
0 helpful votes
Follow K D.
Unfollow K D.
Share Review
Report Review

www.specials.restaurant.com is falsely advertising 5, $50 egift cards for 50 dollars. They say they have a non refundable policy yet they falsely advertise the "amounts" of the minimum food item purchase in the process of getting your card information. I have not even used the vouchers and they are saying it is non refundable and also does not state non refundable in the confirmation email with the 5,50 dollar gift card vouchers. This company does bad business by putting false advertisements up on it's websites and in the emails it sends you.

Date of experience: March 28, 2017