Replace My Cushions

I recently used Replacemycushions.com. I am completely 100% satisfied with the professional manner in which Joyce handled my order, the cushions arrived well within the 3-4 week delivery timeframe, the quality of the work is fabulous, AND my bank account was screwed up at the exact time that I should have paid for the order. I emailed Joyce immediately, she responded that same day & agreed to wait for the payment
This company is great. I would use them over & over again.

I recently ordered new chair cushions for my kitchen set. I called and placed my order with **, with the understanding that I would be getting cushions exactly like my old ones. When I recieved the cushions they were the exact opposite. I paid extra to have the cushions treated with ScotchGuard and that wasn't even done. I e-mailed ** twice and heard nothing back. After a few weeks, I recieved and very nasty phone call from her. She denied ever getting my e-mails and said she had called me 5 times and left voicemails... this was simply not true. I work from my home and would have recieved these calls if so. ** refused to hear me out on why I was upset with the chairs. She went on a rant on the phone for over 5 minutes and I couldnt even get a single word in. Whatever you do stay away from this company, you will be very disappointed not only in their product but also the lack of customer service.

**[personal info redacted by admin]