RepairsUniverseReviews 334

I ordered several parts from repairsuniverse.com. They arrived in a reasonable amount of time and were packaged well for shipping. One of these parts was a screen digitizer for a galaxy tab 3. There was a hairline crack in the ribbon that rendered the digitizer useless. Repairs Universe does have a customer service phone number which informs you to go online or email them. When I tried live chat I was directed to email. When I emailed them, it took 2 week t reach the conclusion of email chains where they requested pictures several different times. The conclusion they reached is that there was no way for them to help. This is a service I will never use again. I repair damaged mobile devices frequently. For a 15 dollar digitizer this company has lost my business.

Tried to cancel the order less then 24 hours after ordering it and they said they couldn't which I should of just denied it on the credit card. Then get the LCD installed it and it didn't work thousands of specs on the screen. Tried to remove the end where I started to install it and didn't re heat it (never though the end was that attached) and cracked it. I'm out 150.00 good luck to ever else purchases them. Buying one local now!

The products are good. My 2 star review is solely based on customer service while trying to resolve an issue. I ordered supplies for a project and paid the extra for the 3 day priority shipping to have it here and get the repair done. The shipping got held up and it took 7 days to get the package I paid extra to have in 3 days. I understand it's not the companies fault but through numerous emails asking only to have the difference in shipping refunded, I even offered to accept the difference as store credit knowing I'd make more purchases from them, I was told that because the post office won't refund them the money they will not refund me the money. So they charged my credit card for priority shipping and then refused to make it right through refund or store credit for a shipping service they offered on their site. The products are good but this customer service has left me buying from a new supplier from now on.

I was looking for a replacement headphone port for my 5th gen iPod video. So I found RepairsUniverse online and purchased, what they called a replacement port for the 5th gen iPod video. Shipping was quick, price was right, item received was clearly used, the ribbon was kinked, and based on the shape of the port itself, not originally even from a 5th gen iPod video. I did not notice the slope of the port housing until after having installed the item, expecting to have been sent the correct item. Upon installing the replacement part my Ipod would only play stereo if I left the headphone jack half out of the port. I test 4 different headphones with the same results. Upon contacting RepairsUniverse to ask for an exchange part, I was informed that I could either 1. Buy another replacement and send back the original at which point they would decide if I would be getting a refund on the original part. Or 2. Ship back the defective part, at my cost, and again wait for them to decide if they would be sending another replacement. RepairsUniverse, what a joke. So they send out a non-original, used and defective part and then want you to buy another part and maybe you will get refunded the original purchase. NO Thanks. I am not spending anymore money with them. Beware the quality of the parts and their return policy.

I bought the iphone 5c replacement screen to repair my child's broken screen. I opted for the more expensive assembly that included the home button, microphone, speaker, etc..., so I would not have to disassemble parts from the old screen. The screen arrived in good shape, and I installed it. After installing the screen, Siri could not hear me, the recorder would not work, and no one could hear me on facetime.

I called the number for tech support a couple of times, and nobody was ever available, but I was directed to the "live chat" to get help. Nobody was ever available there either, and I was directed to leave a text message and someone would get to me immediately.

Well, I got confirmation my message had been received, but nobody ever called. After nearly a week I got another confirmation e-mail basically telling me they had received my message and someone would get back to me immediately. Nearly 2 weeks later and nobody has called me. I ended up taking the microphone/speaker/camera off of the old screen and swapping it out with the "new" screens gear. It worked.

Customer Service and Tech Service appear Useless with this company. Expect to receive your part, but if there are issues, don't count on them to help...

“I ordered a replacement screen. What I received was a "new" screen that had one of the mounting tabs broken off. They didn't want to even give me an RA, saying I should pursue the shipper for damaged parts. After numerous phone calls I was finally able to communicate to someone that there was no evidence the item was damaged in shipping. The tab was broken off (it's super tiny) but the packaging was fine (which means it was placed in the packaging broken). Sent it back. They claim they never received it. My bad for losing the tracking info. Their bad for sending a bad part and not replacing it. Bottom line is they have the screen I purchased and paid to send back to them. WILL NEVER PURCHASE FROM THIS SELLER AGAIN!”

The only reason this place gets one star is because one is necessary to write a review.
Stay far from this lousy excuse for a business. I paid $100 for a new phone screen so I could fix my phone. What I actually received was another damaged screen! It literally looked like all they did was ship me someone else's broken screen they had sent in for repair!
After letting them know, they tried to blame UPS and had me send pics of the packaging I received it in. It WAS NOT UPS! The package it came in did not have so much as a fold or crumple; it was flawless.
They then had me send the screen back to them for "investigation" and about 2 weeks later wrote me to tell me that they saw chipped paint near the camera, thereby making it non refundable. What a joke!
Horrible business and waste of over $100!

You can buy parts from here, but don't let them repair your device. This is because if something goes wrong with the repair, they won't refund you even for the part that they used.

In my case I send over my phone because I drop my phone and screen broke. So, then they return the phone back to me and there was two issues: 1-the screen was not properly glue down. 2-there was a dead zone in the screen. So this tells me that they did not check my device properly before it left. So I decided to just return the screen and get a refund.
Once I return the device, they told me they check the screen and it works and so they can not refund me any money.
Then they want me to pay the shipping cost to return the screen back to me.
So clearly there is something going on with the phone.
Now I just lost $70 for them not to fix my phone and I have to keep another $70 screen even though it did not fix my issue on the phone. So am down $140 right now.

In conclusion, this company only want to take your money, but if they screw up they will not refund you at all.

EDIT!

Now, due to a change of management the customer service is a lot better and I'm getting the screen I deserve. 5/5 Stars!

LOVE these guys. Saved myself over $200. Highly recommend.

Awesome! I am not tech savvy. I contacted them on live chat... VERY helpful! Received my screen in a couple days. Followed the video to do the install. Saved myself $200. Cant beat that. HIGHLY recommend.

Just got off of live chat and had a great time with the tech! I just wanted to see if I was ordering the right part for my HTC 1. He gave me great advice, too! So, I made the order and can't wait to get it! If all goes as smoothly as the chat did, I will have it made! Their site if full information as well. I plan on using the resources they provide, like the chat and the youtube videos. I cannot wait to try this myself! I am confident, though, thanks to the tech! Perhaps I will let you know how it went. Wish me luck!