Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of RepairsUniverse

RepairsUniverse

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate RepairsUniverse?
grey stargrey stargrey stargrey stargrey star

RepairsUniverse Reviews Summary

RepairsUniverse has a rating of 3.8 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping and high quality. RepairsUniverse ranks 2nd among Mobile Repair sites.

service
167
value
166
shipping
167
returns
163
quality
167

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Nicholas E.
Unfollow Nicholas E.
Share Review
Report Review

World Class Supplier
January 26, 2020

Repairs Universe is a world class supplier. Love the Youtube videos. You have helped me with so many repairs. You just gotta follow the steps carefully.

Date of experience: January 24, 2020
Ohio
1 review
2 helpful votes
Follow Brian H.
Unfollow Brian H.
Share Review
Report Review

Order #493241
January 17, 2020

Was shipped a defective iPhone 7 replacement screen and want me to pay return shipping. Will not be purchasing their junk from them again.

Date of experience: January 16, 2020
Canada
1 review
1 helpful vote
Follow Prudence A.
Unfollow Prudence A.
Share Review
Report Review

100 Points from me
January 10, 2020

The people that work for Repairs Universe are so nice, friendly and patient. I love them. 100 points from me for customer service. Quality of their product is also good and they have videos that helps you with repairs.

Date of experience: January 8, 2020
Canada
1 review
0 helpful votes
Follow Saraya D.
Unfollow Saraya D.
Share Review
Report Review

I am not one to leave reviews but I strongly believe that when someone deserves something you must give it to them. Repairs universe deserves this review. From the moment I went on your site I was blown away. There were literally so much options to choose from and the prices were unbelievable. I spent almost 3 hours browsing your site before making my purchase. You had me in heaven for a minute lol. I had ZERO complications making my purchase and ZERO complications with shipping. I received email notifications re shipping and delivery and I received my package on the day it was scheduled for delivery. I opened my package and guess what? My item was inside and in good condition. I am very happy. All thanks to you. You don't have to ask if I will shop again or not.

Date of experience: January 8, 2020
Canada
1 review
1 helpful vote
Follow Chadwick H.
Unfollow Chadwick H.
Share Review
Report Review

Amazing, amazing service! Unbeatable prices, customer service cannot be compared to. Their website is user friendly as well.

Date of experience: January 8, 2020
Canada
1 review
1 helpful vote
Follow Tamara W.
Unfollow Tamara W.
Share Review
Report Review

I received my order
January 7, 2020

I received my order a few weeks ago and I just wanted Repairs Universe to know that I am 100% satisfied with the entire order, shipping and delivery process.

Date of experience: January 6, 2020
Tennessee
1 review
0 helpful votes
Follow libby m.
Unfollow libby m.
Share Review
Report Review

STAY AWAY
December 31, 2019

DO NOT ORDER from this website. Save yourself the time and money. I had the screen in my phone for ONE week. It stopped working completely one day. I contacted the customer service (online since no one would answer the phone) and they told me I would need to ship it back for a replacement. (you have pay to ship the DEFECTIVE screen back) So I ship it back. A week and a half later I haven't heard anything so I contact someone on the website again. I get an email back stating that an email was sent Dec. 19,2019 (I did not get this email at all) and that the return could not be processed because there were "scratches on the screen". There were NONE. I had the entire screen covered the one week it was used. It was defective, so now this "thousands of five-star ratings" company has my money, the screen I payed for, and I have been without a phone for nearly three weeks. HORRIBLE CUSTOMER SERVICE, HORRIBLE PRODUCTS, STAY AWAY AT ALL COSTS.

Date of experience: December 31, 2019
Canada
1 review
1 helpful vote
Follow Hilary P.
Unfollow Hilary P.
Share Review
Report Review

Overall experience was great. Using their website was easy for me. I received my iPhone motherboard that was ordered last week and that was pretty fast if you ask me!

Date of experience: December 3, 2019
Canada
4 reviews
2 helpful votes
Follow Joel R.
Unfollow Joel R.
Share Review
Report Review

Pleased Customer
November 20, 2019

Never shopped online before and was hesitant. Repairs universe made it easy to do and understand. Prices were competitive and I received the product faster than expected. Was very pleased with Repairs Universe!

Date of experience: November 18, 2019
Canada
1 review
0 helpful votes
Follow Melody B.
Unfollow Melody B.
Share Review
Report Review

The screen works great
November 5, 2019

I followed the youtube guidelines and it all went smooth. Fulfilled all expectations. The prices are awesome

Date of experience: November 3, 2019
Canada
1 review
0 helpful votes
Follow Mary L.
Unfollow Mary L.
Share Review
Report Review

Super great!
November 5, 2019

Yes I was very satisfied with my order great price and fast shipping. It was a much less expensive option to the insurance and my husband is very pleased to have his phone back! This is our 3rd time ordering from repairs universe and I'm sure it's not our last

Date of experience: November 3, 2019
Canada
1 review
0 helpful votes
Follow Tina B.
Unfollow Tina B.
Share Review
Report Review

Nice
October 17, 2019

Fast and painless. Was delivered within 2-3 days without any problems. Would recommend. Everything was simple and fast. Would buy from them again!

Date of experience: October 15, 2019
New York
1 review
0 helpful votes
Follow Dan v.
Unfollow Dan v.
Share Review
Report Review

Horrible company
October 12, 2019

HORRIBLE COMPANY, HORRIBLE PRODUCTS, HORRIBLE CUSTOMER SERVICE. This company sent me a defective screen for my IPhone X. The screen worked great for just about 48 hours, then the screen went dead. The phone still worked (I could hear text messages being received and phone calls). I contacted them and sent the screen back. During shipping it apparently (according to them) became cracked. They are now stating they will give me a refund of $7 (screen was $70) and will no longer return my phone calls or emails. Buy from anywhere else!

Date of experience: October 12, 2019
Texas
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

Terrible Customer Service
September 21, 2019

Received Ipad replacement screen without adhesive. I called requesting expedited adhesive, they then sent Iphone adhesive non-expedited. I called, they said would call back and did not. I called for refund, they said I would have to pay shipping. I still don't have advertised product and now have to pay shipping to return it. Unacceptable.

Date of experience: September 20, 2019
Canada
1 review
0 helpful votes
Follow Louise M.
Unfollow Louise M.
Share Review
Report Review

Great!
September 21, 2019

Great product great price fast shipping I recommend this place for all your smart phone and tablet repair needs

Date of experience: September 20, 2019
Canada
1 review
0 helpful votes
Follow Karina C.
Unfollow Karina C.
Share Review
Report Review

Power provided
September 21, 2019

They had the battery I needed at an unbeatable price. Items in stock always know what i buy. And this was my third time purchasing from this vender.

Date of experience: September 19, 2019
Canada
1 review
0 helpful votes
Follow Ruzel M.
Unfollow Ruzel M.
Share Review
Report Review

Time and always correct!
September 14, 2019

Never had any issues with the products they sell. It was incredibly easy with the instructions they provided. They sell moderately cheap will be back in the future!

Date of experience: September 13, 2019
Canada
1 review
0 helpful votes
Follow William W.
Unfollow William W.
Share Review
Report Review

Did everything over a chat session. Sergio was very responsive and was able to help get my return processed

Date of experience: August 31, 2019
Canada
1 review
0 helpful votes
Follow Gal M.
Unfollow Gal M.
Share Review
Report Review

Very positive.
September 1, 2019

Service answered every question and were extremely helpful. Parts were delivered promptly. Installed fairly easily.

Date of experience: August 29, 2019
Canada
1 review
0 helpful votes
Follow Mario L.
Unfollow Mario L.
Share Review
Report Review

Nice
August 7, 2019

Great timing! I've ordered several screens for myself and friends and had the same great experience each time. Got my product. Would continue to buy from, at least for iPhone parts.

Date of experience: August 6, 2019

From the business

Quality replacement parts and repair guides for all your mobile gadgets!


repairsuniverse.com
Henderson, NV, United States