RemitlyReviews 407

One of the worst Companies i ever had to deal with, I sent over $3,000,00 overseas to my Family in Pakistan, The app said transaction was complete and the money was deposited in the account, However
I called just to find out that money was never deposited into the account.
I called the telephone number that they had provided to me, Customer service told me that account number was incorrect but inf act it was correct. No help no supervisor to speak to this is a shady operation. I would never recommend anyone to do business with this company

Signed up on remitly to send money for a purchase. After entering details it kept asking me for more information to complete transaction each time I did it kept asking the same again on the third time it went through and i was able to review and authorise transaction. The next day i realised it processed all three attempts and i paid 3 x for one transaction that i authorised and it was too late to cancel. The only way they can redeem themselves if they can rectify this and i will review again. I contacted them and they said they would try. By the way every time i go into my account it still shows the transaction that has gone through as waiting for more information to complete, so if i did that i would pay a 4th time!

Remitly! WHAT A JOKE. I sent money for displaced people due to war 3 weeks ago. The recipients can't get the money. Remitly have no idea what holding up the transfer. The money was intended for life saving. The recipients didn't get the money for 2 weeks. I have to send another money with western union and continue fighting to get the money back or to deposited to the recipient's account. Every time I called, they bombarded me with apology, but do nothing. Here is very frustrating thing: 1st, I called and left my number for call back. One of the customer service representative called, but when the phone was disconnected, he never called back; he took my phone number just to fulfill the protocol, not to serve the customer.
2nd, I called again, and reached the customer representative after 10 or 15 minutes and it was disconnected again, I don't know if they disconnected it on purpose; again, never called.
3rd, I called for the fourth time, and first the automated system expressed the estimated wait time was one hour and 20 minutes. With previous customer representative, I requested to speak with a supervisor; therefore, I was purposely left on automated system, neglected. In addition, my waiting time increased from 1 hour and 20 minutes to 3 hours and 30 minutes. Each time the automated system announced the waiting time, it continues increase, because someone was reassigning my call. All activities were recorded. I still didn't get my money back. The worst customer service ever.

Remitly is totally Fraud.
Remitly charged me money for my transaction. They took my money from Australia bank account on 21st Apr 2022 and till now they did not transfered money to my Indian account. Called Customer support three times but proper response from them.
Reference number
R*******495
But Remitly is a pure fraud. Please keep you and your loved ones away from Remilty fraud.

I am very upset with their service. I called them five times and no one fixed my issue. They don't reply on time. Put me on hold for so long time. VERY POOR SERVICE

After verifying 8 times via SSN, Bank statements, bank account number(s), several questions about funds justifications, and an entire week of phone calls, decided not to use this services and go back to the Western Union. The process is painful even when they have ALL of MY information. This company caused a severe delay on a time sensitive family event. DO NOT RECOMMEND REMITLY - Stick to the market major companies out there.

If there any other way for you to send money use it this one isn't worth it and the service sucks they don't address concern and avoid questions

During this pandemic, we tried to help many people in the Philippines by sending money for their food. Remitly canceled our account saying there is a suspicious activity, despite us providing all documents they need for the source of fund. We asked to speak to someone in corporate and the representative said they will have them call us. Guess what? No one called. I will keep writing reviews in all possible sites until I receive a call from their corporate office who seems to be hiding and avoiding direct contact to customers.

I was scammed and the scammer tried to send to the money to India. Remitly flagged it as possible fraud and communicated with me. Once I confirmed the fraud, they refunded my account within 12 hours. Couldn't ask for better service.

This business has stolen 1300$ USD worth of my money. I tried sending the money to my home country to pay for my Dad's flight ticket. Accidently, I sent it twice. Remitly has been trying to cancel my transaction for the past two weeks. I cancelled it on March 6th, 2022. It is March 24,2022 today. As of this writing, the company has failed to give me a reason or say why this transaction is taking so long to just be cancelled. STAY AWAY. This company will run away with your money! This company needs to be SUED and should be stopped operating in the US

I tried to use Remitly to send some money home. I opened an account and gave all the information required. 20 mins later they call me, they need more info and my bank statement. I provided that. 4 hours later my transfer is cancelled, my account suspended and no reason given at all. Only that I violated their User Agreement. I look at that and could not find why or what I did. I called them and they cannot give me a reason, only offer to appeal, without any assurances of success and they will call me.
As a law abiding person, this is very upsetting.

I sent money to a friend in Russia and they delivered, then I sent money to my account in Brazil and after that they closed my account and did not refund my US$100. They did not even explain to me why they canceled my account and why they kept my money. If you want to send money anywhere use MoneyGram is fast and secure. This application is not something you can trust.

I sent my longtime friend of 11 years some money to help him out, from Texas to Morocco. My friend suggested this site. It took less than 30 mins for the transfer to go through. He also received the money with no problems. I enjoyed the waive of the fee for being a first-time customer.
I was under the impression that the fees were less than Western Union, but I looked it up online and Western Union is actually cheaper. But either way, the fee for future transactions didn't look bad.
I may use Remitly again.

They suspended my account for no reason, I called their customer service but they don't have any explanation and said he doesn't have any further details on his end and their decision is final. I mean seriously? What on earth is going on here? How could that be possible? Who allowed them to do business like that? Who issued them with license? They need to be reported since they are not trusted anymore, They aren't safe.

After sending money. When I tried to send before my trip. They stopped all sending from any cards I had. I had to go abroad with no way to send money. Do not trust this company

I tried sending US $1010. 00 to a bank overseas on February 17,2022. Remitly confirmed using their bogus auto emails to me that the proceeds were delivered to my beneficiary's account but the bank never received the amount. This international bank management and officials are known to me. The bank performed an internal inquiry and initiated a trace for the missing funds and transacted amount, and confirmed to me that nothing from Remitly hit their bank accounts. I complained to Remitly customer service which itself is a big fraud. They customer care specialists cannot even speak English. They will be give you false promises and nothing will happen. I wish the USA's Federal exchange regulation shut this financial fraudsters down from other consumer complaints. Don't even try to do business with this scammers. My matter is now being taken up by the Maryland Office of the Commissioner of Financial Regulation and another complaint pending at the Consumer Financial Protection Bureau to have this fraudsters blacklisted and litigated for wire fraud.
M Ameen

10 days and my money has Still not reached my account. 5 days over and everytume response I get is money is with the recipient bank and we will write them an email to deposit money to your account. This is my last time dealing with them and herein will be advising everyone and everywhere to not use Remitly.
Worst experience!

Their employees do not explain their policies very well. When I first called them, I asked specifically if there was any issue with sending money to someone if I can get a refund. They told me yes that's possible. But once the issue arise when the person I send money to did not send me my product, I asked him the same thing and he told me a different story. It's very frustrating. In fact if you're sending money overseas to a company using this payment method, you risk so much. You're better off using something like Pay Pal when you can easily request your money back if there's an issue. For some reason with them it's so difficult. I'm so angry right now.

EVER NEVER NEVER USE REMITLY. Very bad experience ever with REMITLY. I send money direct deposit to my bank and the money has NEVER been deposited. I believe every deposit has a receipt from any bank. They can not provide me with any receipt or who was the person or a third-party company that deposited the money. People should not trust this company. I will write a review on Better Business Bureau so it helps others before they fall victim to money fraud like me.

You have the WORST CUSTOMER SERVICE ever. I have been on chat with more than 4 people 3 of them GUDPATI, ASHISH, and Aliho S. They can not help with anything.

I was trying you but oh no I will go back to Wolldremit, Sendwave and Ria