RemitlyReviews 407

I had a bitter experience and all I can say do not ever use this slow company they are just a joker
I sent the money after 20 hrs they are asking me to send them the receiver ID first they said it will take 1 hr then every time I call says it will take 2 more hrs it goes like this for more than 20 hrs
Then I requested for a refund even refund they says will take 7 days so in nutshell this company should be ignored and read so much negative about them i made great mistake in choosing this company

They will control your transfers - they will block them based on the particular person subjective experience if the transaction is authentic or not.
They will not tell you why they they block your transaction. They will keep you online for ages messing around asking many personal bizzare questions which does not prove anything.

The customer service at Remitly basically does nothing. They are useless. I have asked them several times why my transaction is on hold and all I get is just transferred from one chat department to another. And their wait times are so long. And their website doesn't work. They requested that I do identity verification, but the hyperlink does not work: https://www.screencast.com/t/dNMQmnVo

I and my kids had created an account to send money to my husband stuck in Dominican Republic just to find out that they canceled all of our account without a reason that it was internal coulr not say to why. Very bad company after days trying went thru Ria very good company.

Been sending money through worldremit and wirebirely for ages, and i tried their service and this is waht is got Industry-leading risk detection system that helps safeguard our customers' personal information,

Its a complete joke,
Wont recommend this service all crap

Basically they implied that I am using it to pay for prostitution when I called to ask them why. Apparently sending a little money to struggling musicians in other countries that I know through actually playing the genre of Latin music that I am fond of and know by way of attending the academies there is a big no no. By the way gifting people in a pandemic is suspicious behavior. They said I can't even appeal. Like if I was in that country soliciting wouldn't I just give these people cash. Way to go Remitly!

IT IS ALMOST ONE YEAR NOW THAT I LOGGED INTO MY ACCOUNT. I HAVE CALLED SUPERVISORS, TECHNICHIANS AND CUSTOMER REPS TO HELP ME TRANSFER MONEY TO MY RELATIVES IN GHANA. MESSAGES IGET AFTER RECEIVING DIRECTIONS FROM YOUR TEAM ARE YOUR ACCOUNT HAS BEEN BLOCKED FOR SECURITY REASONS AND YOUR TIME HAS EXPIRED, LOG IN AGAIN. I HAVE ASKED YOUR TEAM TO REMOVE THESE MESSAGES BUT NOBODY HAS HELPED ME UP TILL NOW. I AM EIGHTY YEARS NOW TO THINK OF ENGAGING IN ANY FRAUDULENT ACT. I HAVE CHANGED MY PASSWORD UMPTEEN TIMES YIELDING NO FRUITFUL RESULTS. I PRAY THAT WHOEVER PUT THESE MESSAGES REMOVE THEM MY ACCOUNT SO THAT I CAN START MAKING TRANSFERS TO GHANA,

DO NOT TRUST THIS SITE I had a really bad experince trying to cancel a transfer and I did it on time.

They hold your money for days and after that they call you to ask for questions and ask for your bank statements, they even ask how your money came from. They are just bizarre and if you refuse to answer the questions they will just take days to refund your money, use other company because they really suck!

I just wanted to tell every one that remitly have stolen my 2100 Dollars money they shared my information with the hacker and the hacker stole my money and they do not want to return it back, I am very disappointed with the help I got from them

This company have changed can't deal with more than £400 transactions. I have been using them to transfer money to Kenya for long time via mobile but mother has been in hospital over four weeks. I was trying to send money to a Kenyan bank to clear her private hospital bills but the money never got there. Remitly showed the account in Kenya has been credited. When I called the customer service, they were asking my bank details and the receipt bank details. This went on for a whole week. Finally they said they couldn't deposit money to Kenya bank because it was wrong or dominant. So they knew the deposit was not made in the place. Please don't use these people my blood pressure is so high right now and my mental health have been affected so badly. They need to be investigated

On Monday, May 23,2022, I was the victim of a scam. The scammers took 940€ from me that same day at 8:52 p.m. through my card that ends in "0538" using this system: REMITLY. This shows that Remitly is NOT a SAFE system as it DOES NOT CARE that its users may be SCAMMERS. This lack of care makes Remitly just another scammer in all its letters. Money and people's good faith is NOT somenthing to PLAY WITH, so for this reason I am spreading the word through social networks so that NO ONE will be again a VICTIM of a SCAM through REMITLY.

If I could give 0 I would. Worst company I used. I sent money to a family member who was at the hospital on Friday with express option (10 minutes to deliver the money). We are Monday and the money still not sent to the person. I called Remitly 7 times, talked to their supervisor who promised that my money will be send In 2 hours, after it went to 24 hours, 4 hours more as promised. We are now Monday and they refused to cancel the transaction even they cannot deliver your money. DOT NOT USE THEM, time consuming, energy.
I have been so patient and polite. Now I will dispute the transaction through my bank. Hopefully I get money back. Be careful with those scammer.

I initiated a transfer with Remitly on 07/05 to my bjank account but the money wasn't deposited despite Remitly lying to me that the funds had been deposited. I had to call numerous times to follow up and they ask the same stupid questions each time I call and tell me the same lie. They always say that they are waiting for Their partner to advise why the money has not hit my bank account. Such a terrible service and I would not recommend anyone. They have not even offered any solution to make up for the inconveniences caused. What a scam!

Service is rubbish. Could not run a bath. Offered to send £1,000 to a company in South Africa and totally failed to do so. I am waiting for my money to be returned - I was told 7 - 10 days. Outrageous.

Tried to use Remitly to send money to my wife in Colombia. Was only sending $10 to make sure that the service worked properly. Instead of sending the money, they refused the transaction and locked my account, claiming suspicious activity.

Believe me, there was absolutely nothing suspicious or problematic about my transaction. At their request, I even logged into my bank account and provided them with a special code from my bank account to prove that the account was mine. But even after that extra step, they blocked the transaction and locked my account. Why did they do that? Again, who knows?

Because of this, I contacted their customer service to see what the problem was and they refused to tell me, hiding behind legalese. I then raised the issue to a higher level within the company. Today I received the following response from them:

"We reviewed your Remitly activity again and determined that we will not be able to reactivate your profile because it violates our User Agreement. This decision is final.

For more information, please take a look at the types of transfers we can support. We're unable to provide you with additional details on this matter moving forward — thank you for your understanding."

How could sending $10 to my wife possibly violate their User Agreement? It obviously doesn't. But they don't care. They simply lock your account, refuse to provide you with any information, and blame the customer instead of taking responsibility.

Of course, companies like Remitly act with impunity because they can and no one can hold them accountable for their actions.

This is an absolutely horrible company with zero accountability. As I said in the title of my review, avoid them like the plague. BTW, the same transaction via one of their competitors worked without a problem. Which just goes to show that the problem is Remitly.

Remitly is the worst Money transfer by my experience. Dont trust them with your information. I am going to take legal action against them so I wont say much here. But my advice is dont trust them with your information. They are not professional as they seem.

Worst Service I ever had. They Suspended my Account for no reason Said money will refunded in 10 days.

6 days till date today I'm still waiting in my account but delivery but in receive account not
I you need to help family members I don't recommend
I send email and just apologise for what?
Laying delivery were hhh
I ready send other way.