RemitlyReviews 407

Don't do it. Use a reputable service like Pay pal or Western Union. Money will be held up or disappear.
Customer service is hideous.

I opened an account which I tried to pay an invoice. They closed my account telling me it was because of fraud. I then called. They told me I would get a call back with 24 hours. Nothing (not surprised). 3 weeks later I get an email that the account is staying closed, the decision is final and they will not provide me a reason why.

Remitly is horrible, I have to repeat my scenario each time I call, and the answer I get depends on who I talk to that day. The supervisory team makes false promises and say they will resolve the matter. It has been 16 days and I still am waiting for my 'expedited' transfer. HORRIBLE service!

My mom had to go to the banks 3 times and still cannot get the money I sent to her in USD. Once it stucks because her middle name doesn't show up, there is no place in the app for it, the other time it was because the bank that I picked in the app refuses to pay in USD, the other time is because I request adding middle name but customer service did not do it for me, and I am not sure the next time my mom gonna get any trouble with bank and remitly. It's been many days.

Scammers from Mexico posed as my nephew stating he was stranded at the airport and needed $800 to be released. They asked me to send the money via Remitly. Remitly should protect people from these scams by not allowing cash pickups. This has been a horrible experience do not use Remitly they were not helpful.

I've used Remitly for years and put up with their fee increases and terrible exchange rates, but today was the last straw. My account had been dormant since 2017 and out of the blue, I had gotten a text message notifying me that a transfer had been successfully sent to India.

I logged in to my account and found that someone had gained unauthorized access to my account, added a payment method and managed to successfully send money to their bank account in India. Not only that, but they continued to add additional payment methods and attempt to send more money while I was inside my own account! Luckily the subsequent transfers were stopped before they could complete

How did this manage to happen? Per Remitly's own policies, their site is supposed to use multi factor authentication if a sign-in is attempted from an unknown device or location. I have not logged in to Remitly in some time, should it not have prompted for verification upon sign-in? I tested this myself using a private browser (which per Remitly, is supposed to trigger a multi-factor auth) and it did not prompt for verification!

Second, how was the unauthorized person able to add payment methods without additional verification? Third, the payment methods that were added were not even my credit/debit cards, so how did the payment/transfer get processed despite the fact that the Billing Address and the account owner name did not match?

These are very obvious security holes in their system and I can only hope whoever owned the credit cards that was used in these frauds was able to dispute the charges in time and get their money back, because Remitly offered no help since the payment was already "delivered".

Remitly is a scam I feel! I transferred my funds form UK to India on 29th August under 'economy' which as per guidelines usually takes 3-5 working days. However, the progress comment said funds will be available on 30th August at 16.05 UK time. I thought that's pretty easy, only until I realised that funds were never released to reached the recipient. On 30 August, I got am email stating we have transferred your funds to PNB (recipient's bank) and will let you know when funds will be available.
I have been calling them constantly since then and each time the advisor said the delay is with their partner bank, HDFC and they will send an email and get this sorted within next 24 hours.
- Now that is contradictory as if the delay was with HDFC then how funds were transferred to PNB bank and I got an email?
- Since then, everyday I have been calling Remitly each time they say we will contact our banking partner, no one has heard from them as yet! So since 29th August 2021 to 6th September; I have been calling them continuously but they do not have an answer to my question- where are my funds. It has left my bank account, they said it was with HDFC and today (6th Sep), another advisor told me it is with PNB and asked the recipient to check with PNB bank and the usual we have escalated that to the partner bank.
- It is an appalling service, they didn't deliver on promise, I don't know where the funds are and advisor said we have been sending emails to the partner bank but they are not responding.
- You can understand that you cannot trust them with your money, when they themselves don't know where the issue is lying.
- I asked to reverse my transaction, the adviser again said they have sent an email to banking partner but again no action on that.
- I want a solution to my problem... either release my funds or transfer my money back to my UK account or I will claim a chargeback and file a compliant to banking services.
Can some one please rely to my and sort my issue?

They don't actually transfer amounts above $1050.

Here is their game. After completing a transaction, they hold your money claiming it is pending. When you get in touch with the so called customer service which is located in India and useless because the customer service itself doesn't have any contact with REMITLY meaning they cant help out in anything. They will ask you to cancel the transaction, here you are getting into the game. The moment you cancel, you will never receive your money on your account. What is claimed on the website about refund policy is all lies. When you get back to the so called scam customer service, they will guarantee you that the money was transferred back to your account the day you cancelled and that, you should call your bank. I did call my bank just to hear that, they hear much about these guys, they are not honest, their bank account for Europe is in Belgium, my bank in the Netherlands. EU transactions take maximum 1 day or even seconds after transfer.

The information from my bank further proves that, these guys are just a scam. They will use your money until they make enough profit from it then return it to you. In my case they haven't got enough profit from it so I haven't received my money back.

My sad moment is the money was meant for an urgent medical intervention. The person passed away due to REMITLY negligence.

Avoid them at all cost!

Buggy website, poor service agents on a power trip, unreliable transfers, do not use if your recipient truly needs the transfer

I did send money to my wife on Saturday early morning at 1.30am and till 5pm my wife still not received the money. When ask the duty call centre what was being told is the bank on the others site is closed on Saturday and Sunday.Don't tell me the bank got no duty officer during the week end cause i work for the bank also. Service Call also mention they only able to send email to to the other party and not direct call due to sop. What type of urgency is this. Sending email waiting till monday for people to read. Can you people do more professional way of doing work. When customer need urgency got to wait 3 days?

My name Abdul Jalil Bin A Hamid

I tried to send money, and the payment was on hold because they asked for a video of my face and photo of my license. I sent in a video and a photo of my license so then a few minutes later my payment was denied and my account was cancelled because of suspicious activity. I called to find out why this happened and they never answered my question. They never helped one bit and I'm baffled because it's my license my face and my debit card. Worst service to send money and the worst customer service I ever experienced. I feel like I was denied honestly because of the way I look. I do not recommend Remitly at all!

They took to long to send the money so I called because you can cancel the transaction as long as it wasn't transmitted yet. Then I get a message that the transaction was completed. They lie to you and the receipt says I can get my money back and they didn't give it back

They took money out of my bank and suddenly closed my account saying there is suspicious activity. I tried to contact the customer service and it takes long time to reach them so I contacted using live chat and they just keep repeating same answers like a robot. Now I am very scared that I might not get my money back that they took out from my bank account.

I made a transfer on 10.08.2021 and it was promised to deliver on 10.08 2021 at 11:02am.
As i am writting it is 11.08.2021 at 10:05am money has not been deposited, i have contacted Remitly with phone, chats and facebook, they do not have an idea where is the money and when it will be deposited since yesterday, they are asking me to wait 24-48hours from 11.08.2021, and mind it was express transfer made on 10.08.2021 morning.

They freezed my account so that i can not chat with them, i can not edit the transfer, its a total scam. When i called after i mentioned my details they hanged the phone.
I am heading to police to report and get help.
Do not use this service, they are scammers, after seing you are sending money that is thr time your money will not be deposited.

Dont even think of using this app unless you want to be scammed. They are holding up my money for 10 days now, and no one can solve the problem, i already contacted them via chat and email and they always say the same thing, that the recipient bank has to allow the transaction and they would send an email to the bank. Nothing happens though. Also they don't want to send my money back to me, it seems like they're using my money. I transferred this amount to pay my sister school, and they're scamming me. Cowards!

In a way I'm kinda happy to see it wasn't just me. But Remitly's way of doing business is just overall horrible. I don't think they have a company policy or focus, it's almost like everyday they flip coins to see what their actions will be.
So on to the reason I won't do business with them again. I sent money to someone in another country, everything went well. It was pretty quick and I had no issues whatsoever. The next time I tried to send the same amount, nothing different about me or the recipient, they had to review my transaction "for my security". [Sidebar -- It's 2021, everything arbitrary will be done under the "keeping you safe" umbrella. You guys asked for this]
Anyway, they cancelled the transfer. No reason, but I'm guessing when they flipped coins this morning it made transactions identical to prior transactions cancelled. Will try one of their competitors.
But everyone needs to understand crypto. You don't need to buy bitcoin, you can buy the crypto version of a dollar which is worth a dollar. Then you can send that dollar to your friend from your phone. Cutting out every single person at Remitly and all the other middlemen worthless positions. Those in power hate crypto because it puts a lot of their banker friends out of work. Which is why you should look into it :)

Stay away!
Found this and thought it would be great, everything went fine when registering and ordering a card.
Then I transferred money to the account, and it took a couple of days.
Then, out of the blue I receive an email that they have decided to close my account.
There is no explanation to why, and now they have my money hostage.

When I asked why, I get this:
"After thorough deliberation, we have deactivated your Passbook account. While we are unable to provide specifics surrounding the reason, please understand the decision to close your account is final and any additional accounts created will also be closed."

This is the biggest fraud and BS I have experienced, so stay clear!