Remitly

Their employees do not explain their policies very well. When I first called them, I asked specifically if there was any issue with sending money to someone if I can get a refund. They told me yes that's possible. But once the issue arise when the person I send money to did not send me my product, I asked him the same thing and he told me a different story. It's very frustrating. In fact if you're sending money overseas to a company using this payment method, you risk so much. You're better off using something like Pay Pal when you can easily request your money back if there's an issue. For some reason with them it's so difficult. I'm so angry right now.

EVER NEVER NEVER USE REMITLY. Very bad experience ever with REMITLY. I send money direct deposit to my bank and the money has NEVER been deposited. I believe every deposit has a receipt from any bank. They can not provide me with any receipt or who was the person or a third-party company that deposited the money. People should not trust this company. I will write a review on Better Business Bureau so it helps others before they fall victim to money fraud like me.

You have the WORST CUSTOMER SERVICE ever. I have been on chat with more than 4 people 3 of them GUDPATI, ASHISH, and Aliho S. They can not help with anything.

I was trying you but oh no I will go back to Wolldremit, Sendwave and Ria

Remit at one time gave discounts for transfers to people suffering from storms in the Phillipines. It did not specify that people receiving assistance had to be a family member. They allowed all transfers which seem to go against their agreement that only family members could be rewarded. Remit support has no answers and do not have knowledge to inform anyone why an account is suspended and pass the buck. My advice to users switch to PayPal which transfers fees are less.

If I didn't get angry and yelled at one of the 6 customer service representatives never had access to the Authorization Form that the receiver needed to fill out in order to authorize the transaction. My relative went to one of the Banks this company has as associate in Colombia. My father went to the Banco Popular and they did not have any idea of any form or transaction through Remitly. I followed the steps on their website, it's inaccurate, incomplete, and they failed offering "fast and easy way to send money" over the 24 hours! Nobody called me, I was the one to call 4 times.

Horrible Process & customer service - I just tried to transter fund and apparently remitly closed my account. I called customer service and they said they closed my account(Didnt even gave me any reason). I said I can provide any required documents (license/bank statements etc.) but the agent said the decision has been made and please use other money transfer compnay. Its such a horrible customer service from them

Worse worse worse. Express service will have your folks waiting days to receive the money. Crappy service. DO NOT USE REMITLY EVER EVER EVER EVER. If you want to wait weeks before your money gets to its destination then go ahead and use this good for nothing service. Their customer service is just as worse as the product. Use a tortoise to send money before you use remitly. Worse money remittance ever. Matter of fact they are not a money remittance company... they hold your money and use it to trade for days before they release it at their convenience.

They canceled my transaction and I had to call and find out why. I provided them with all the information they requested, but they still canceled my account. I made the exact same payment the month prior with no problem. Now all of a sudden it violates service, even though the terms say I can use it for this service. I was referred to them by my friend who uses them for over a year to pay the same person. Their company is trash and then they take over 2 weeks to refund your money if they refund it all. Worst company. Save yourself the trouble and use Western Union.

I received a call from these people at 11:15 pm. From there the interrogation began. As usual. The caller's knowledge of English was poor at best. The caller want to know where I met the reciever. Have I ever had a meal with him. Why was I sending him money. 15 minutes of "none of your business questions". Finally the caller said that the transaction had been approved. Nuts to these people! I'll use Xoom from now on and pay a little higher fee.

My mom send money to india, they took the money out of my mom's account and than the money was never transferred to the Indian account which we provided, upon inquiring with their customer service, we have been told that my mom's account has been deactivated. I am on hold trying to figure out when we will get the money back in our account. They are scammers please don't send your hard earned money through them.

After numerous logistic problems years ago trying to setup (and I mean glitches mail, sending passport copy, still incompetent company)... seemed finally got to use. So, I continued. I been using their service for three years now. Every month. The, just yesterday, said account closed. I contacted. Best I can figure was, if you use the "free fee'" service (which isn't. Compare what you send vs. another service. Will be lower even with same exchange rate). But guess wasn't paying enough Fee services. So... they will drop your account, no reason, even if been using for couple of years. Just drop it one day (and when need to send to a family).

Remitly, will quize you to death on your first transaction. If Remitly thinks you wont be a profitable customer, they lock your account and cancel your first transaction. If you have to call the call center, which is not in the United States, expect to have your transaction canceled and your account sign in frozen out. They are not seroius about doing business, they are just interested in making billionaire investors like Jeff Bezos richer at the expense of the Global poor. I will never do business with them again. Hope Wall Street toast this bogus company!

I used Remitly for the. First time. They took the money. From my credit card, then cancelled my transfer. When I. Contacted their customer. Service agents to complain and ask why they had canceled my transaction ((using thir chat line) I found out that they had alsso blocked my. Account, when. Ii asked why the Agent, hiss name was Wendel tollld me to read the ttrmmss and conditions, he told me if I gave him my telephone number security would call me within. 10. Minutes,, I am still waiting 14 days later.
I. Will return to WesternUnion, Remmitly are just scam artists.

Nightmare experience being treated like a criminal!
Wish I would have read all these sickening reviews before trying to transfer 50 dollars from my my account in the states to my wife's account in Bolivia!
We have both had our bank accounts in the us for years and have transferred thousands of dollars throughout the years from the states to Bolivia because I trade cryptocurrency for a living and keep my crypto accounts attached to our bank in the US for safety. I decided to try 50 to test remitly to see if it could actually do its job.
Anyway the remily app told me the transaction went through sometime in the afternoon.
At almost 11:00 that night my phone rang repeatedly. When I finally answered there was some women on the line saying there was "suspicious activity on my account" and she needed me to send her a selfie of me holding up my passport to clear my name so my money wouldn't get tied up.
She kept me on the phone probably an hour asking me all kinds of weird personal questions, putting me on hold so she could "review my case" over and over again.
Finally after an especially long hold time she cheerfully returned to inform me that I had violated some rule but wouldn't tell me what it was, and that they would not let me deposit the measley 50 dollars into my wife's account.

He enviado dinero por primera vez con Remitly desde Alemania a Chile. Tenía desconfianza por las opiniones que había leido en internet., sin embargo el dinero llegó sin problemas a la cuenta en Chile el día que se aviso en un principio que iba a llegar. Además ha llegado en forma rápida ya que la primera transaccion, si cumple ciertos criterios, va con envio Express gratis. Por lo menos por esta primera vez en mi caso todo anduvo bien y recomendaría el uso de Remitly

Transferred money to India now 7 days still not yet transfer, when contacted customer care getting all cooked up stories. I cancelled my transfer and the refund is going to take 15 days. Please don't use Remitly service. Really worst of worst

Te cobran adelantado y no entregan. Después te cancelan y hay que esperar más de una semana parael reembolso. Dicen que es por su asociado que hace la entrega. Eran buenos, pero ahora no son confiables.
Yo solía recomendarlos, pero me avergüenza admitir que he enviado con ellos.

I was trying to send money to my grandmother. My account was on hold because they wanted verification. I sent it the same day. The next day I receive an email saying that my account was close. When I called customer service to ask why they close my account, they said that they could not provide any information why they close my account. Why are you going to cancel someones account without a reason. They did not wanted me to talk to a supervisor either because they were "busy".

Very unprofessional and non-reliable service. Do not waste time On this service. Very bad experience.

I got an email from Remitly this morning that someone transferred $2800 to some Indian account! I haven't done that transection as I am in India for 4 years and don't even hold a US phone number that's needed as 2FA to log in to my account! I wasted 2 hours talking to their customer support and they didn't help me at all. It is the fraud committed by their employees only because who else can access my account? It requires OTP on the phone number which even I don't have access since 4 years! I used their services way back when I had access to my old phone number. All I asked was to cancel the transaction and delete my account from their end if they can't allow me to log in to my account. They didn't! 2 hours! Finally, I talked to Wellsfargo and put a hold on the transaction of the exact amount. They understood the matter in 5 mins and did the needed. But Remitly didn't understand it in 2 hours! The money was about to transfer to this bank:

ANNUR (LAVB*******)
COIMBATORE
Lakshmi Vilas Bank
Account ending in 8085

I am writing this to know that if anyone else has this sort of fraud, please complain to the police. It is 100% of Remitly's employees committing fraud.