RehabMart

I ordered a lambswool mat for my husband in hospice in early January, received it January 23, never opened it my husband passed o January 24,2025, returned it in February and still waiting on refund, this company is a thief, don't use!

JuAN WAS VERY HELPFUL WITH HELPING ME TRY TO FIGURE OUT HOW TO APPLY THE STRAPS TO THE NORCO PLANTA FASCIITIS BOOT. ALTHOUGH WE HAVEN'T FIGURED IT OUT YET JUAN IS GOING TO GET AHOLD OF THE MANUFACTURE AND GET BACK TO MNE IN A COUPLE OF DAYS.

Pedro was very efficient and helpful on getting me the information and link that I needed to order my shower buddy backrest I was having a hard time looking it up to find it myself so I appreciate his fast service and you guys are awesome thank you

I ordered a Crosswinds All-Terrain Freedom Mobile Chair November 2022 to help transport friends with disabilities to go surfing. I received my order and informed Customer Service the polyurethane tires were missing. They request my Order number which I gave them, RM *******. They confirmed it was not included and stated it would be shipped. After countless email exchanges, I still haven't received it. I like the chair so far but I'm VERY DISSATISFIED with their integrity and lack of support!

I bought a $700 swivel tek chair for my elderly mom. The website 'ad' says in multiple places how easy it is to use and it can be used independent of a care giver. The problem is that is wrong: if you have an elderly person with poor strength (who else would need this chair?) the lever is hard for them to operate. The strength to squeeze the level is signifciant, and additional the user needs to have the necessary coordination and strength in the other hand (and use it concurrently with using the lever) to unlock the swivel mechanism and swivel the chair. The video makes it look easy. It's not. The company is charging me a large restocking fee AND i have to pay to ship it back. That, plus an officious returns person who just states the 'policy' repeatedly, makes me not want to deal with them ever again. To boot: the chair came without the key screws attached so the connection between the chair and the swivel hardware is loose. I assume the 4th screw of 4 holding it together has a purpose. They are ignoring my complaint. Go elsewhere.

Ordered a traction belt for physical therapy and they sent the wrong item. It didn't match at all what was depicted on the website. Talked to customer service and they told me I can't get a refund for a hygiene product, when traction belts are not that type of product. I called several times to get some kind of help and left several voice mails and no one new what they were doing. Definitely the worst customer service I've ever experienced.

I paid nearly $400 for a toy for my daughter I then received the wrong toy one that was advertised $100 less than what I paid (both online and in a magazine I received in my package). I called to get this corrected and was told that the only way I could get this returned was to email an email address. They then made excuses and when I offered to keep the item I received as long as I was refunded the additional amount I paid. I was then explained that they would make any money doing that. I will never order from them again. Not only were they unprofessional they were rude and less than helpful.

Dog breath savages want refund my money after having their product returned to them in a timely manner

GeriLeg The Original Leg Protector: Heelless Leg Sleeves, Pair or 6 Pairs (PP-20-300)
Choose the Size and Color of the Beige GeriLeg Heelless Leg Sleeves: Large Beige GeriLeg The Original Leg Protector, Pair [sku: PP-20-300] $31.24
Qty: 1 Price Ea: $31.24 Total: $31.24
Another company that does not make good for their product because of their returns. Product is not worth the price and they refuse to make any concessions for returns that were unopened. Screwed again!
Don't buy on line any products for Senior Citizens. We always get screwed. The return process even thru the credit card is really a hassle because, you must send paper receipts plus insure the paperwork thru the USPS. Beware

I needed help ordering a specialty chair for inpatient use, and had great support and help from Pedro on the chat. It was nice to have such personalized attention and rapid response.

Absolutely the worst company ever! We have being trying to get a new remote for my husband lift bed for 6 months now! I have being sending pictures of the remote and the bed! Being talking to so many people, they keep on asking questions asking for pictures etc…. This is just unbelievable! I though this company helps disable people? Omg they don't really care if you are disabled needing help! You can forget about that! Please if any of you need to purchase items, please try a different company you don't want to go through what I am experiencing with this company! Believe me! Absolutely awful! In the meantime I still don't have a new remote and my husband is struggling sleeping on a recliner! Unbelievable! Omg!

So, I understand the requirement of not returning an item once its open because of contamination but how is one to review the item they bought unless its opened? I bought a sling that was supposed to be for a shower on the hoyer lift, it was not what was shown in the picture. It was also 367 dollars. I had to open it to view it, now it cannot be returned. Their analogy is that if you open a soda its not contaminated and cannot be returned. No, its that they don't want to it because now its dipped into their pockets and their profits. So, please be cautious of this company if you are buying anything particularly a sling.

I was so happy to get a car seat that would keep my daughter in her chair while driving. But as soon as I got it and put my daughter in it I realized it would not work for her, even though she was the right weight and height. I called the store and they said to donate the brand new chair that cost more than a month's income to the poor and no refunds because it was touched by her skin? I went back to the website and realized all their reviews were closed so you can't review them even though they show at least 50 5 star reviews?

Ordered a commode chair on May 8,2021. Its now June 11,2021 and I get nothing but absolute lies from the company. Customer service is non existant, I have been put on hold, hung up on, told it has been delivered (called Fedex crossboarder, they have never sent it due to issues with this company) Finally today I was so irritated I asked for it to be cancelled. They told me they would work something out in a couple days - also said they have been sending me emails all week to say they are cancelling the order. Lies - no emails sent and until I said to cancel it 30 mins prior they were working hard to send it out. More lies. THIS COMPANY IS A COMPLETE SCAM - DO NOT ORDER ANYTHING FROM THEM.
Last Chat today:
I can see that the order processing manager is working on this order right now. She has been in contact with the manufacturer and FedEx. There is nothing else I can personally do but here is her email and phone extension. *******@REHABMART.COM extension: 1000

I dont care. Cancel it
I am sick of waiting for it and sick of the run around
We will get it somewhere else - its a piece of medical equipment and you guys treat the customer like they ordered towels
Cancel it
Now, while I am on the chat
Katelyn 10:23
Understandable, we are trying to get it canceled, we are in contact with the manufacturer.
Cf 10:23
Oh? Like right now you are all of the sudden?
And no one sent me an email
Katelyn 10:24
We have been working on getting this canceled for days now, sir. We are waiting to hear back from the manufacturer.
CF10:24
So, its just more garbage from you guys again
Oh? You have been working to cancel it? Were you going to tell me?
Because up until 5 mins ago I was told you where working hard to send it to me

They were one of the worst company experiences in my life. All the awards they post can't be true. Days later and my son is still talking about how rude they were to us.

Their system asked me to push #3 for what I needed. After nearly 10 minutes of waiting, it disconnected. I called back a second time and the same process occurred again. I then called back a third time and pushed #1. Hoping to get a hold of someone. After 15-20 min someone answered. We both answered, "hello" and they immediately hung up on us. I called back a fourth time. Someone answered in 5 min. I sounded upset and began explaining what was occurring. Rudely they interrupted and continued to do so. When I was done speaking after I repeatedly asked them to stop interrupting, they said there is no one to answer extension #3. It has been shut down since COVID hit. The attitude from the rep was that I should just known and not have selected it. I said, why have it as an option? How am I supposed to know I am not to select it? They said the rep hung up because there wasn't an answer. I said, we answered. There was no apology for anything. Just attitude. I then said what part we needed. The rep then snapped and said, what do you need? I replied, I just told you what I needed. They then interrupted and said, if you won't tell me what you need and you keep acting like this, I will hang up. I replied, I told you what we needed. Before I finished, they hung-up. My son began laughing at them. He said, you told them what you needed. I called back time #5. This rep was kind but informed me they don't have the part. What a stressful waist of an hour. Why abuse people who are trying to give you business? Save yourself the stress.

I ordered a bed rail for a senior citizen. Immediately after unboxing we realized that
It was too low and would not work. I called the company and was told that it was not returnable. What a scam. DO NOT ORDER from Rehabmart.com