RegusReviews 359

I signed a two year agreement with Regus. After a year, I noted an 8.2% increase on my 4/2022 invoice. I reviewed my agreement and on the last page it references an annual indexation rate. My agreement referred me to the "house rules" to determine the amount of the annual rate increase. I read through the almost 10 pages of house rules (a separate document) and found the increase indicated as 4%.

I reached out to on-site staff to explain the increase and they assisted me in emailing the Account Helpdesk. I was initially told that the increase should be the 4% quoted in my house rules. However, after multiple emails over a week's time, I was told by the Account Helpdesk that the house rules had been updated in 1/2022 (over a year after my lease was signed) and the indexation rate was now 8.2%.

I asked to speak with a supervisor and was directed back to my center's team but no one has the power to reverse this company wide policy. I signed a two year lease in order to secure a set price. I am now being told that Regus can update the indexation rate at any time and that it retroactively applies to my agreement even though 4% is specifically quoted in my agreement.

This is without a doubt the most dishonest, crooked, and extortionist driven company i have ever dealt with in my life.

Here's the abbreviated version:

Signed up online for a virtual address that stated it was for mail forwarding.

Put in my credit card- DID NOT SIGN ANYTHING.

2 days later I get an email stating that the mail forwarding services are in addition to the monthly fee of $50 that i explicitly paid FOR mail forwarding.

Told them I wanted to cancel right then and there.

Went through multiple representatives - everything is decentralized so that nobody has the authority to actually cancel and refund you.

Filed a dispute on the original charge with AMEX - and WON.

Now 2 months later I receive a threat from their collections dept that I have to pay them 800 dollars within 72 hours or have it reported to collections.

This is not an acceptable (and probably illegal) way of doing business.

I strongly caution against anyone doing business with this company.

Now I have to send my attorney after them and start paying for hours to deal with something that I shouldn't have to deal with at all.

Thanks Regus - Let's hope this doesn't blow up to something bigger.

Beware of #Regus. Very corrupt business practices. Their app is designed to make it difficult to pay your bill. Late fees add up. You are only able to communicate with a foreign help desk that is only an answering service or via email with someone who is never able to answer questions appropriately or assist. Depending on whom you speak with, you are given different answers. This company is a scam. I have contacted an attorney. https://www.regus.com/en-us #Regus #regus office space. #office space

We agreed to renew our 8th year agreement with Regus CIMB on February 2022, only to be notice the center is closing and moving to another location in March 2022. Which we do not wish to continue in that location, after multiple attempt to negotiate with REGUS, they unilaterally decide it's our fault and insist of charging us a full years of fees. We are gathering other affected tenants to taking legal action on this matter. And we will close all our other agreement with Regus Malaysia.

I am a CPA and have been in business for over 25 years. Regus has THE worst customer service, billing and payment application I have ever seen. We made an electronic payment in July of 2021 that was never applied and we have been charged late charges since. I have called customer service, sent number emails and gone through our legal team to try to resolve, but Regus has not resolved the situation. I reached out to the manager of the building we occupy and was told someone from Customer Service would respond... crickets. I'm beyond frustrated and would not recommend Regus to anyone.

ABSOLUTELY TERRIBLE! I have officed with Regus for 10 years now and am so happy to get out of there. Regus used to be so nice with great customer service and office amenities. They have gone down hill slowly every year. They started charging for services that were complimentary or completely eliminated them. Example: Shred Service. What office wouldn't have a shred box, I can tell you Regus! Charges for coffee, customer service has declined. Ability to access my office on a holiday if need was removed. They wouldn't let me take our phone number... After 10 years of having a business phone number, it is beyond frustrating that they wont allow us to take a phone number with us. TERRIBLE COMPANY!

The community manager is completely stressed out and paranoid of the tenants and clients since a manager was murdered in Philadelphia. She works alone and she locks herself in an office. Regus needs to support these people who appear to be suffering from PTSD.

Feels like being held hostage. I do not recommend this place to anyone! Office Evolution is their competitor and I recommend them. If you ever go into business with this outrageous company, just know that they are going to charge you for the air that you breathe. They want to charge us $211 a month for the continued use of our phone number. I would rather lick a public toilet seat every day for the rest of my life than get screwed so blatantly for a phone service. Would you pay $211 monthly for netflix when you know that the normal monthly charge is $20? Definitely not. Major "Karen" energy from this place. STAY AWAY! I hope they go bankrupt. Shocking that they can somehow maintain 1400 locations worldwide.

It is a shame that Regus is sucking money from the trapped companies and startups in his grip on the name of the agreement. Once trapped you can not come out without paying them with huge interest even after you closed the account by informing in well advance.
Any business can decide to stop at any point of time due to various reasons to avoid any further losses but Regus enjoys by charging them heavy interest.
Their recovery agents are also in line with Regus's mentality.
For God shake never ever recommend your dears one to Regus not even to your enemy also.
Unfortunately, I have to give one star while they deserve a minus rating..

- I tested positive for Covid
- I notified Regus in advance of that reservation that I needed to quarantine per CDC Guidelines
- And they said sorry that's not a valid concern, that's outside the scope of our Guidelines and refused to refund the money

I am a trained medical doctor and entrepreneur and this is absolutely unacceptable. We issued a chargeback on Regus and we'll never use your services again.

The quality of Regus office space is good and available services/appliances were reliable. It should have been very easy to secure me as an advocate for the company.

Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers.

My expressed intention was to rent space for 1 month and for a quoted price of $650.

This cost me:

Desposit/Retainer - $700
First month - $650
Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially)
Restoration Fee - $290 ($3.50 per square foot)
Coffee/Tea - $35 per month

There is absolutely zero opportunity to engage with the corporate infrastructure. Zero customer service, particularly regarding billing. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. And why wouldn't he, he is sub-contracted to sell office space. You will not be able to engage with anyone capable of resolving dispute or concerns.

I have little to no faith that I will receive my deposit without hassle. I only know that I will go TO THE END OF THE EARTH to recoup this cost.

Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company.

I cannot wait to advise every person that I can against engaging with this organization.

Jan 25,2022 Update:
The renewal issue has been resolved. Thank you for Sandra's reaching out who is the Head of Regus customer service. I will be happy to stay with Regus. The centre team members are also friendly and willing to provide their helps within their authority.

I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively.

My current rental will be due on March 31,2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will.

Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution.

I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. They did not respond to any of my calls and emails in an effective way.

BEWARE - deceptive agent marketing strategies. I was looking for an office to use for only a month. I made this clear to the agent, Zin White when signing up. He said he would give me a "discount" on the contract. He made it seem like a simple process to cancel if you didn't want to continue on a month-by-month basis. Somehow, he didn't tell disclose the fact that if you want to cancel the contract, that it's a "30 day notice" but that if sign it any time after the beginning of the month, that it expires at the end of the subsequent month, i. E. if you cancel any time after January first, then the contract ends at the end of February. Please be careful and look into other office sharing options if you have the option.

In our time with Regus we have really come to value the vendors that we work with that are even just OK because Regus has been just that awful.

In the past two years we have been notified, typically 4-5 days in advance that two of their sites were closing. Although I want to be understanding when it comes to the impact that COVID has had on these businesses, the lack of notice prevented us from being able top properly move AND run our business at the same time. Additionally they also lost three of our pictures that we had purchased, totaling nearly 700 dollars. When we informed them of this (after several weeks) we finally receive a response that put the blame on us for mislabeling the pieces of art. This was actually incorrect as we had received all of our other items (with the exact same label) but they were hearing none of it.

The newest way that they've been able to muck up our logistics is now with IT support. They sit remote, which is understandable but THEY DONT HAVE A NUMBER! Instead the process is that you have to send in a ticket (via the admin) which is typically answered two days later where you have lay out the problem and they simply respond with convoluted answers.

But the real problem with Regus lies with their inability to take responsibility for their mistakes. Everyone is apparently siloed to the point where its really no ones job to help you out with what you actually need. The person who "oversees" our region is now blatantly ignoring me and even going as far as to send me to voicemail when I try to call him.

Terrible business partners. If I could select zero stars I would

The move-in has been a nightmare with the director in charge of new clients. I asked all kinds of questions to explore what services they provided, what the noise was like between offices, and what furniture was available. The director has only ever responded half sentences from a smartphone and barely addressed my questions. I was pushed to order furniture without having seen it in person and prior to the move-in date, which meant that when the furniture arrived and I realized it was insufficient, I tried to remedy it by requesting more bookshelves. I was told that there was only one single opportunity to order furniture and that I couldn't order more, ever. The offices walls are so thin, I can hear my neighbours breathing. Invest in a good white noise machine! There is no one to go to for help beyond this nightmare staff person who really hates her career.

I went to a showing I had today, January 11,2022, to see if I would possibly be a tenant here at the Aurora, CO location in the ADT building. As I was walking out, the guy showing me the place kind of reached in my purse to grab the papers he gave me to stick his business card on there. Although the papers were sticking out of my purse you NEVER EVER reach your hand to grab something inside of a woman's purse. EVER. He should have just handed me the business card. Just that action alone gave me a bad taste in my mouth (and I'm glad I read these reviews), but I will not be using this office space. Please teach the man in the front who had the audacity to try to reach in my purse that you should never, ever do that. Whether you see papers or not. Hand the card to the individual.

I was a client of Regus since 2018. I have always paid on time and in fact before amounts were due. I gave notice and my agreement came to an end November 2021. I am still waiting for my deposit to be paid as well as the credit I had on my account. To top it all, I receive a demand I am in arrears which I am not. Furthermore, the service was totally non existing after I gave notice not even advising me of correspondence I had received at the branch.
Steer away from them. Randburg branch is totally unprofessional to say the very least.

I signed up to rent the office space for one month. I made my payment and put my card on file, made my security deposit as requested. I submitted my cancellation request to only utilize the office space for that ONE MOTH. They would not cancel my agreement until another month and roped me into a $2,700.00 balance instead of the $650 I was originally told. In addition, I expressed in writing via e-mail, that 2 out of the 3 outlets were not working and all they did was give me an extension cord to utilize, but I was not able to place the desk the way I needed it to be in order to receive visitors. I also requested the garbage to be taken out as they told me, in accordance to their contract, that garbage removal will be done daily. During the entire month I was there they removed the garbage ONCE. I informed the office manager, Orlando, from the NY office several times and when there was no action taken I offered to take it out myself as the conditions were unhealthy.
I tried contacting customer service SEVERAL times and all I get is the run around. I got no where with their "help desk" and nobody is giving me a legitimate answer as to why my contract has been extended to January when I have documented proof that I canceled. I'm really struggling with this company and have not found any way out of this. I am renting with another company now and they seem to be much more friendly, accessible, and reasonable. I don't know whats going on with this company or who manages it.
I hate to do it because of the expense that I will incur, but I may have to get a lawyer involved because it just seems like they will continuously charge me to no end.

Anyone who wants to join a class action law suit against regus please email me *******@gmail.com. We should file a complaint with the better business bureau. Call consumer affairs and you can be added to the class action suit. Lets take these scum bag rip offs down!

As the UK battles to contain the coronavirus outbreak global office space provider Regus continues to chase and charge clients for full rates, and has refused requests to terminate or suspend contracts. Their business is filled with greed and have no transparency.

They have offered no reassurance that rent breaks will be considered. It is also worrying that, despite government advice and requests, their offices remain open and [their own] staff have to work