RegusReviews 359

Absolutely disgusting company to work with. We will never rent an office space from them again. All they care about is taking as much money from you as possible. We left our private office two months ago. We professionally cleaned our room and carpet to only firstly get charged a £250 restoration fee and then £1000 two months later to replace the carpet even though we were told everything was fine in the room. The carpet was in perfect condition. All this company wants to do is take as much money from you as possible. I will be advising everyone I know to never rent from them. We will not be paying this invoice.

I would love to have a place I know I can go that is not my apartment to do my remote job. My brain needs physical separation for mental separation. I was willing to pay the coworking costs when I saw on the Google listings and website they say open 24/7! WRONG. Misleading FALSE advertising. It's only the office top tier members who get that. When I booked my hours Regus called and said it's only 8:30am-5pm. You can't come in earlier, and if you stay later the door is locked.

COFFEE SHOPS, CAFES HAVE BETTER HOURS AND LIBRARIES SIMILAR HOURS AND ARE ALL FREE! I'd rather go to a coworking space, but I'll make due with that for now until I find another solution or forever. I'm paying you to shift my work schedule? They wouldn't give a refund within 24 hours of me discovering this garbage. I am out swinging in the full process of chargebacks and fraud claims with my credit card. Absolute SCAM!

We were using Regus to receive our business mail. When I tried to cancel November of 2021 for the renewal in February 2022, I discovered that I was a couple weeks past the October deadline to cancel. All of my appeals to let us cancel a service we no longer needed were denied. We have paid over $1000 for nothing. I am now trying to cancel by the end of October before it renews again for another year and have been unable to get it done. Their customer service is sending me around in circles and I have wasted an unbelievable amount of time on this. I would not recommend this company to anyone!

I've spoken with my community team (Brad) and nothing has been done, and was told there is nothing that can be done.
I DO NOT Feel safe at the Toledo Office. The main door to the building is supposed to open with a keys card which the door is always unlocked no matter what time I go to the building (weekends, extended hours late in the evening). The door to the 2nd floor reception area is supposed open with the door card key but again the lock don't work so anyone can walk right on in the building go to the 2nd floor do as they wish to whatever or whomever they find and nothing will be done since the security measures that were said to be put in place before the building opened on September 1,2022 works at ALL. I DO NOT Feel safe doing business out of the Regus Building. I've spoken with my team (Brad) as well as the VP of Sales from the Maumee location. All that was suggested was Bill could transfer me to the Maumee branch which is not where my client base is. I cannot put my clients or myself in danger due to the Regus Franchise NOT caring for their clients. I understand that Regus has to pass an inspection and will make sure the door key card readers are working but that is only for the inspection Not for the safety of your clients renting out your office space. Bill has reached out and said the things will be up and working SOON but that does not give me any type of reassurance due to it currently not working. This is unforgivable that Regus Franchise is only out for themselves and for the money aspect.

Word of mouth travels as well as reviews!

I would urge you not to seek other rental spaces or someone will be saying "I told you so...". It is quite obvious to myself that after watching them for a while, they do indeed run some type of scam practice. Do not give your credit card pre-authorization or bank pre-authorization to them!

I had 3 office 2 were canceled in the same week the office were month to month 2016 was occupied and the other office wasn't due Until August they are trying to make a 4th office that a tenant been in
Regus contacted me and made correction
And then there evil prejudice front desk Minerva from Mesa Az office has sent a request for us to pay over $4000 the office was occupied and she determined
To run a scam this makes no sense you fraudulently went into our account and made up charges …. I'm contacting the bbb and
Date of experience: 28 September 2022

Can you Pls speak with Minerva about this bad behavior she's adding office we have 3 contract plus and 2 are canceled 2016 was occupied the other lease didn't start until August I stared my contact in June and canceled the August one 30 days in advance the regional manager Greg told us we would be receiving a refund Regus kept $1100 and made mention of a refund this has to stop pls contact me to get clarity. Both office 2031 and 2092 was canceled in June and 2031 was set to start on July which it was occupied and 2092 was set for August I have proof the email from Greg clearly show 3 office and I have each contract so to add a additional office 2016 is just crazy I canceled and you took my money $1100 which was applied to $2031 and never stated anything about a refund of my security which Greg told me I would get

I have a temporary office in one location. Looking to upgrade. In the process of searching for an upgrade, I called their internal sales team to find out about mailboxes.
1st lie - I was told that mailboxes were an a la carte item separate from the office service. Just not true. You get an office, they handle mail services.
2nd lie - I asked for a fee breakdown prior to signing a lease. Sales person advised they don't have the ability to do that.
3rd lie - I have 4 documents of a "lease" which isn't a lease but a small document in their system with different #'s in it.
The "lease" doesn't begin till 10/1 and I advised the sales person that I don't feel comfortable with a relationship with Regus/Spaces. I advised them that I will be taking Regus to Small Claims court for "bait and switch" as well as each individual who misrepresented their capabilities for what I was asking for to make an informed decision.
Or they can send me documentation that states that their "lease" that doesn't begin till 10/1 is something they are not going to try to pursue due to the false information that was provided to me to get me to sign up.
Choice is yours.

I bought a virtual office from them. Then I called after two days because I was waiting for the assistant to reach out to me to give me my address etc like it says in their ad after you sign up. When I called they said they couldnt find my account anywhere and that it was non existent. Then after maybe a week or two the company address was finally available on my app which I didnt know I had to download figured that out on my own. This worried me because I needed a business address asap to get everything going. I tried canceling it and disputing the charge with my credit credit card because I felt shady business tactics may presume further down the road. Then after the dispute they charged it back again somehow. Then after that, they started sending me emails about paying the setup fee which I didnt feel made sense to pay since I had already tried cancelling and THERE WAS NO SET UP lol. Then by week 3/4 after corresponding back and forth through email about my unhappiness they kept saying that it basically didnt matter and that I still requested the service and had to pay since I didn't request cancelling a day later apparently. They sent an email at the end of week 4 saying my debt was going to collections the whole debt. However, I was already charged a month of the service debt on my credit card which the collection threat email stated they did not to receive. I feel like they should be more focused on helping new business' get started not hurting them. I do not recommend this company for a new business especially because worrying about collections when your business first startes is a MAJOR setback. Dont even get involved with them until you can afford losses. Working with this company is a major loss.

Regus / Now Spaces has caused my business to lose time and money. Do not sign up with Regus or Spaces if your business handles important mail that is difficult to replace when they will certainly lose it. The customer service is awful. The reception staff is unprofessional and rude. A class action should be filed by all the members of Mayfair Coconut Grove against Spaces / Regus for the gross misconduct and negligence in handling the mail after they shut down the 3390 Mary Street office in Coconut Grove with less than 1 week's notice to the members.

I started service with Regus in Silver Spring, MD. It was a nice building in a nice neighborhood. I pay for their service by monthly bank deductions. Bottom line, they overcharged me from day one, so there were 28 months of being overcharged. I really just figured this out. How I figured it out was by realizing they also debited out account twice, on April 13 of 2022 they debited $532.31 and again on July 8 of 2022 they debited another $705.64, for NO REASON. They somehow thought I had "mail forwarding" service and so they went back and just debited our account back to the beginning for this service. This is the same service that they were overbilling us for $20 for 28 months and debiting our account for the monthly bill and the overcharge every month. In total they had STOLEN (and I mean that literally because they won't even acknowledge it) $1777. Thats correct, One THOUSAND, seven HUNDRED, and seventy seven dollars. Now first, they want to "credit your account." NO, put the money back in our bank account. We have been fighting this for months and have only been refunded $561. BEWARE- THEIR CUSTOMER SERVICE IS IN ANOTHER COUNTRY. YOU CAN ONLY SEND EMAILS AND OPEN SERVICE TICKETS. THEY WILL NOT CALL YOU BACK FOR ANY REASON AND ONLY SEND EMAILS AT 4:00AM OUR TIME. I did find a number for their corporate office in TX *******100) but good luck getting someone there. I will get them, it's what I do for a living. I am seriously considering a class action so if anyone else if having problems with them, please notify us. *******@Proclaims.info. The latest emails says they cannot give credits for disputing charges before a certain date. We aren't disputing any charges, we are disputing taking money from our account erroneously. At this point, I am only going through this process to gather info for our banks fraud department and the upcoming action. In honesty, I should have checked reviews first. You have to wonder when a company has only 1 star and the reviews to prove it. Stay Away and save yourself headaches. Don't know how they will stay in business like this.

I already wrote a negative review, (scroll down) and wanted to add this beauty to the list.

So on Friday 12 Aug 2022 I received an email from "*******@regus.com" that my retainer will be returned on 08 Dec 2022.

SO I HAVE TO WAIT 4 MONTH BEFORE THEY GIVE ME BACK MY MONEY.

UN BELIEVABLE

I had a choice, I would give them 0. They are dishonest from the beginning. When I signed up with them, I was told that I could terminate the contract any time and it is month to month. When I wanted to terminate after a month, they didn't allow me, saying that I have to pay July for the whole month. They later charged me a late fee, although I was trying to terminate the contract and didn't make the payment on time. Be aware of their deceptive practices and hidden costs.

This has to be one the worst companies to do business with. Lets start with all the hidden fees no one mentions to get you in the door they should be sued. There billing is ridiculous I have been trying to pay mine for weeks now. I tried to pay with two forms of payment but they would not work. I contacted customer service just to get the run around all while they charge late fees lol. I was told by the office manager that they were having problems with billing, when regus did contact me back they sent a bill with a late fee and said there is no glitch. Please stay far away from the worst customer service and fees if you can.

I rarely ever write reviews but this place should not be used by anyone and go out of business. From day one theres hidden fees, then you have to pay a ridiculous amount just to move in (over 3k in NC) for a room thats smaller than a prison cell. The internet was a problem from day one and their tech support... or should I say lack of it; is a complete joke. I missed numerous meetings due to their faulty technology. They charge, thats right they charge for COFFEE a month and to top that, if you go over the allotted amount, you get charged again. That's right, they limit the amount of coffee you can get before they charge you again. Who does that? Forget moving out being the happiest day ever. I was hoping getting out of there i wouldn't have to deal with their bs but nope, I got charged a MONTH before moving out a restoration fee of 328 which I was NOT aware of because... WHO CHARGES A RESTORATION FEE WHILE THE PEOPLE STILL OCCUPY THE ROOM and they dont even know what needs to be restored? So now I acquire a $41 late charge but they wont give me the $1,900 they owe ME until they get their $41, are you fricken kidding me?!

The poor girls in the front get zero support from their management which is a joke in itself. So they have to deal with frustrated people then they get rated on the reviews the place gets even if it has NOTHING to do with them. It is the LEADERSHIP (if you can even call it that)

So this morning I decided to look for some virtual office just to look around see how the prices were I did not end up booking anything because I wasn't financial ready so I signed off the account. So then 30 minutes after I logged off there website I am constantly getting phone calls from regus trying to force me to buy a virtual office which is NOT OKAY! This Regus Company Blowed up my phone all morning and called me 7 times back to back literally. So unprofessional and not okay! Please do not book anything with these virtual address companies and look into getting a registered agent instead you can literally save $300+ if you do TRUST ME! And for regus If someone is clearly not answering there phone that means don't SPAM THEM WITH CALLS! And leave a voice message! This company just came off as no common sense today I am honestly disappointed and will NEVER work with this company EVER!

Avoid doing business w/them unless you have a legal team to prevent your agreement from auto-renewing for another year. And there is no decision-maker to resolve your issues. It's like entering a maze with no exits.

I have been overbilled in error upwards of $3000 and cannot get responsiveness from the top levels. Still waiting... I have been asking for over a week to have this rectified and crickets from the help desk and every other avenue leads me back to dealing with my community in office team. The in-office Regus team is fantastic, however they are attached to the unresponsiveness and red tape of the people above them who might actually be able to do something if they cared to. It is a horrible robot system for customer service or having things rectified. I will never use Regus again.