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Access over 2 billion public records from thousands of federal, state, city and municipal sources
Records Finder Reviews Summary
Records Finder has a rating of 3.6 stars from 8,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and background check. Records Finder ranks 4th among Government Records sites.
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No results were found and money was taken. There are definitely records out there and this was a scam. I want a refund now
Hello Annie,
I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service, and I apologize for the inconvenience this has caused.
I canceled and processed a refund of $14.98 as you have requested; rest assured we will not be charging you any further, and the account is closed and deactivated.
Please allow 3-5 business days for the funds to be placed back into your account.
Kindly let us know if you have any additional questions, concerns, or comments.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Horrible, waste of time and money
Was not helpful at all so need a refund
Hello Pablo,
We hope you are staying safe and healthy during these times!
We saw your comment coming and highly value your feedback.
We understand how frustrating it must be not to get the information you needed. It shows here you've reached out to our Customer Care Team and were able to have your subscription canceled.
I have checked on the cancellation, rest assured that no further charges would show on your card.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Paid for a report but they had nothing on the vin. Waste of money and time
Hello Bud,
We're sorry to hear about your experience. We regret that the service didn't live up to your expectations.
Our site can only generate records that are available publicly. The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report.
Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
This site was definitely misleading. I went on the original site Australia records finder and I thought I would be able to search for records from there and became a member and then the site took me to records finder in the US and would not go back to the original site and after trying many times it would not let me do a search on Australia records finder. A total deceiver and a sham!
Hello Sonal,
Thank you for taking the time to share your feedback.
We apologize for any inconvenience this has brought you and understand your frustration with the service.
I canceled and processed a refund of $14.98 as you have requested; rest assured we will not be charging you any further, and the account is closed and deactivated.
Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Information is inaccurate, and incorrect. Better off using Google and researching info yourself rather than having to pay for bogus and inaccurate information.
Hello Veronica,
We're sorry to hear about your experience. We regret that the outcome of your search is short of what you have expected to get from the site.
Our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you have canceled your subscription, but you are still within the 1-month unlimited search access up to the 17th of June, which means you can still use the account for your other searches.
If you have any questions, comments, or suggestions,
Please contact us at [email protected] at your most convenient time if you need further assistance.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Most people using these site are looking for name of person who owns the car. The site description say it will provide that info. But it would be nice if they said "hey we aren't going to be able to provide this data" before the product is purchased. Otherwise it gave a all the other info related to the vehicle. They also gave me a full refund with out hassle, thank you for that.
Hello Paul,
Thank you for sharing your feedback.
It shows here you have already reached out to our Customer Care Team, and they've already assisted you regarding your concern. Please allow 3-5 business days for the refunds to go back to your card.
If you have any questions, comments, or suggestions,
Please contact us at [email protected] at your most convenient time if you need further assistance.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
For the most part it is a great service however it didn't have the information I needed after the purchase but other than that it's been awesome.
Hello Carrie,
We are pleased that you enjoyed the service and found it remarkable.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
We see you are on 1-month unlimited search access to renew on the 10th of June if not canceled.
If you have any questions, comments, or suggestions, please contact us at [email protected] at your most convenient time if you need further assistance.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I certainly can understand some misinformation or a small amount of inaccuracy but the level to which the lack of complete and correct information your company gives is purely insulting and you hide behind the cover of disclaimers! What's more frustrating is the use of the ploy; tactic of dangling the steak in front of the lion: feeding the customer just enough information then market your Premium Report for more money; a one time fee which yields only a plethora of NOTHINGNESS!
Hello Dorothy,
We hope you are staying safe and healthy during these times! Thank you for the review, and we highly value your feedback.
We understand how frustrating it must be not to get the information you needed. To make up for the inconvenience, I have processed a refund of $18.00, Premium Report charge, since it provided the wrong information. Please allow 3-5 business days for the refund to go back to your card.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I could not find any information on any person that I was looking for.
Hello Kelly,
Thank you for taking the time to share your feedback. We’re sorry your experience didn’t match your expectations.
You mentioned you have issues accessing the information you were searching for, and to make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to call you at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
Signed up and was looking for info the site said was available. After signing up was told had to pay more for a premium upgrade.
Hello Anthony,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
It shows here you have already reached out to our Customer Care, and they already assisted you regarding your concern. Please allow 3-5 business days for the refund to go back to your card.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I tried to do an asset search on my father who recently died, the results were useless to say the least.
Hello Michael,
We’re sorry to hear about your experience. We regret that the service didn’t live up to those expectations here.
Our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
It shows here you are on a $14.98 1-month Unlimited Search Access, which, if not canceled, will roll over into a monthly subscription scheduled on the 16th of next month. Please make sure to cancel to avoid such charges, or you may call us for further assistance.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
This did not help one bit, waste of money. Stop my membership, please
Hello Joelle,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
I have canceled your account as you requested since you are on a 1-month of unlimited access. You can still use it up to the 3rd of June for your other searches, and after that, you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
Can you stop going in my account. I found what i was looking for local thanks
Hello Corey,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
I canceled your account with us as you have requested; rest assured we will not be charging you any further. Since what you initially signed for was Unlimited Search Access for 1-month, you can still avail of the service and run your unlimited searches up to the 8th of June, 2021, after which the account will be automatically closed and deactivated.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Should be the other way around double check if the Vin can be verified before taking your money
Hello Alejandro,
We're sorry to hear about your experience. We regret that the site didn't live up to your expectations. Our site can only generate records that are available publicly. The VIN information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. I have issued a refund of $12.95 for the Single premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
The information was incorrect. Just a waste of money I even tried myself and it was still incorrect information
Hello Amanda,
We're sorry to hear about your experience. Our site can only generate records that are available publicly.
The License Plate information you are trying to check is outdated on our sources database; that is why there is an incorrect report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I have canceled and issued a refund of $14.98 for the 1-month Unlimited Search Access Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Have a great day ahead!
Thank you!
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
Showed a person and partial #, said it would be free, I went through with checking and then my cc was charged and was told there was no person found. Totally faked finding the person I was searching to get my money. Waste of time!
I regret this site
Hello Jaime,
Thank you for sharing your feedback. You mentioned you have issues accessing the information you were searching for and the site not living up to your expectations.
It shows that you canceled the subscription but still have up to the 13th of June to use the service. To make up for the inconvenience, we would like to offer you a custom report at no extra fee through our Our Expert Team of Researchers for a more in-depth search.
Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately.
We'd greatly appreciate the opportunity to make things right and work toward earning back your business, and we look forward to hearing from you.
Have a great day ahead!
Thank you!
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
Was not able to provide my title information despite advertising it was appropriate for classic cars. Charged my credit card nevertheless.
Hello Ralph,
We're sorry to hear about your experience. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. Our site can only generate records that are available publicly. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. To make up for the inconvenience that you've experienced. I have issued a refund of $12.95 for the Single premium VIN Report Purchase. Please allow 3-5 business days for the funds to be placed back into your account.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time. Thank you!
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
I performed the vehicle search. The information provided after paying for a monthly subscription was nearly the same as the free information - generic. Then, if you wanted specific information, you had to pay ten dollars for the premium search for one record which did not actually reveal anything. I would recommend using other sites. Their people search also seems to lack in detail compared to the free information found on other sites.
Hello California,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Please feel free to contact us at [email protected] with any further comments, concerns, or suggestions you wish to share.
We will love to make things right if you give us another chance.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
And then lets you down.
It said there was a report for the person I was looking for. I pay, I go to view report, there is nothing! I paid for about 60 seconds of nothing. $14.95 for ZERO.
DON'T WASTE YOUR MONEY,
Hello Kathy,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge. Please, be reminded that the refund will take 3-5 business days to go back to your card.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sara,
I sincerely apologize for the inconvenience this has caused you. I've checked on the Premium Reports that you purchased and found there was not much of a report on it.
I have processed the refund for both Premium Report charges amounting to $36.00 at $18.00 per report to make up for this. Please allow 3-5 business days for the process, and the money will go back to your bank.
However, your account is still active, which means it is currently under the 7days unlimited access and will roll over into a monthly subscription on the 26th of May until canceled.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com