Ray-BanReviews 36

DON'T EVER! Work for this bull$#*! company EVER! And i mean ever! The comapny is a piece of crap. They treat there employees like a piece of crap and the management is a piece of crap. I worked for this bull$#*! company. For 9 days. In that 9 days the management talked to me like i was a 5 year old and a idoit. I even told her to her face to stop talking to me disrespectfully. And that this place is the worst training i ever got at any job before. And this is 100% the worst training youll ever get at any job ever! IT'S SOOOOOOOO BAD! They will give you a i-pad and said here you go learn this in 3 days or else were letting you go, it's bull$#*!. Teenager even came in and stop from us over and over and they came in again, i had to tell the manager those are the guys she had no idea. Shes an idoit btw the managers name at the store in vancouver is CHI. Shes a disrespectful piece of crap. So words of advice dont shop here cause youll be dissapointed and dont EVERRRRRRRRRRRRRR work at a ray ban store. They treat employees like dirt on your shoes

UV has pealed off on Prescription sunglasses.
RayBans are defective.Paid almost $500. Down the drain

I bought a great pair of Rayban Aviator Sunglasses with progressive lenses. They are beautifully the wrong prescription. I like others, emailed them 5 or 6 times the prescription and finally, after 4 days I get an email stating that unless I uploaded by prescription, my order would be canceled, This was after they took $384 of my money. In any event, these glasses make me see double, and when checking the enclosed prescription against the one I uploaded, I found that it is not even close. They sent me someone else's glasses. So, now they have two customers that are unhappy. I still want the order, but if I had it to do over, I would use a different maker.
Customer Service sucks out of this world.
Bobby Mims

Trash. Worse customer service. Trashhhh people are rude. They don't respond. Etc... idk what else to say trashhhh

If you try to get a prescription pair of sunglasses on sale, they will cancel you. You will then not get the sale price. They cannot function internally, there is no connectivity between the sales and the prescription department. You upload your RX and they email you saying you haven't uploaded. Then you upload again and they cancel. And customer services does not care - it's a different department "responsible team" internally. AVOID.

I mean, come on. The site is just awful. The process which manages payment is dis-jointed and their coupon codes NEVER work. I tried using APPLEPAY for 20% off and the site advised that it was expired but use this code instead "_P_U15FDCBG". Using that code says it's invalid. I remove the underscores and the process returned that it was already expired. I previously purchased pair of sunglasses during the pandemic and chalked up the terrible site flow and customer service to a side effect of businesses closing for health reasons. It's now painfully obvious that their e-commerce structure is just terrible and they've done nothing about it in two years. Ray-bans aren't even that nice

I wish I'd purchased from Sunglasses hut or alternative retailer…. Like the previous reviews state, Rayban's customer service is appalling.

It's left me feeling as if the company has no care for its customers or deliverance of customer service what so ever. After a purchase I made because the website banner stated next day delivery, or collection in store, which was perfect to procure my desired glasses in time for my holiday. I was shocked by the after sales email confirming the arrival date was 5 working days, not next day or in time for my holiday!

I would have purchased via duty free at the airport, or via another retailer. Hence I called the customer services team to verify the accuracy of the information I'd received post order.

Although the chap I spoke to was polite. He had no power to help me, only the ability to cancel my order. There was nobody more senior to speak to either. Shockingly he did try to contradict the information I had conveyed re the reasons behind my purchase, the next day delivery info as advertised on the website.

Later he confirmed I was correct, presumably after checking online himself.

This isn't acceptable. If a large retailer is to sell high end products at high value. The customer would expect for a service that is accurate, honest, helpful and fit for purpose.

I am now in a position where a large amount of money is ring fenced, I've been inconvenienced through time wasted and I'm left feeling let down by a brand I've always been loyal to.

I will have to wait until the money is returned, so I can purchase the sun glasses again. I will not use Rayban as a retailer going forwards. Despite the products being to a great spec, unfortunately this isn't matched by the level of customer service. After sales is important when things go wrong. Go elsewhere.

I recently purchased a pair of aviators from this business and I inadvertently bought a case as an added accessory thinking the glasses didn't come with one. When I opened the box I found that I didn't have to purchase the case separately. I called the first time and was put on hold for 25 minutes and the rep never came back and instead I got a phone survey to describe my visit...(seriously!) Second time I called I cancelled the entire order. Unfortunately, they only refunded me for the extra case but not the returned glasses too. After four anguishing calls, I realized I was dealing with complete imbeciles and called the credit card company and disputed the charges. If you ever need to buy Ray-Ban glasses, you're better off buying from a specialized retailer like Sunglass Hut whose employees know what they're doing as opposed to the jokers employed directly by the manufacturer.

I bought my sunglasses 7 months ago. Ray ban advertises a 2 year warranty. While I was traveling, my sunglasses were in my ray ban case, and the frame broke. When I reached out to ray ban and sent a claim in they told me the repairs were not eligible for the warranty. They offered me a new pair of the same sunglasses for $102, which is ridiculous. They sunglasses lasted 7 months. Horrible quality, horrible customer service experience.

They canceled my order on me with no rhyme or reason. Money's there, pay was taken out and refunded. Not sure why they canceled my order but that's their loss, I was on the fence about needing sunglasses anyway so I guess they made the decision for me and I won't be spending a rather nonsensical amount for an up charged unnecessary product. Maybe next time explain why you canceled someone's order and actually, how about you just don't cancel their order unless there's an actual problem. I have to say, I do quite a bit of online shopping and this is the first time the seller has canceled on me. I'm an impulsive buyer and somehow they managed to lose my business. Aside from all of that, their site is rather slow and clunky. And I don't even need to get into the ringleader, market choke holder that is Luxottica.