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Rakuten

3.1

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Rakuten Reviews Summary

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.

service
192
value
153
returns
65
quality
123
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New York
1 review
0 helpful votes
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Couldn't Be Easier
June 6, 2019

The browser extension lets you know when a site participates. Click and you're good to go. Or start on the website and find vendors that have what you're looking for.

Date of experience: June 5, 2019
Arizona
1 review
0 helpful votes
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Money Saver
June 6, 2019

A quick and easy way to save money. This always works, just go to their website first and it takes you to The website you need to shop.

Date of experience: June 5, 2019
Connecticut
1 review
0 helpful votes
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I am a big fan of shopping through Rakuten, however I find I have to check often to see if cash back has changed on the sites I use frequently. For example, it would be helpful if they would email me when Sephora goes up from 4% to 8% cash back

Date of experience: June 5, 2019
Pennsylvania
1 review
0 helpful votes
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Haven't been disappointed with this company at all. They keep me updated on cash earned after shopping at stores

Date of experience: June 5, 2019
Texas
1 review
0 helpful votes
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Great Deal
June 6, 2019

A terrific way to make some unexpected money as a result of purchases you were going to make anyway. Isn't it ridiculous that this company decided to change its name for the very memorable and established brand Ebates to its new totally forgettable name

Date of experience: June 5, 2019
Maryland
1 review
0 helpful votes
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Name change stinks
June 6, 2019

So very easy to go to ebates.com but this new name is beyond me. Can not remember it. Why did you ever change it as it makes no sense whatsoever.

Date of experience: June 5, 2019
Virginia
1 review
0 helpful votes
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Easy to Use
June 6, 2019

Love this app. "too good to be true".
But it is genuine! You have to give them a try to be a believer.

Date of experience: June 5, 2019
New Jersey
1 review
0 helpful votes
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Always there
June 6, 2019

I have Rakuten/Ebates at the top of my screen and it reminds me to look for deals anytime I access a shopping page. The cash return isn't much, but these days, every penny helps!

Date of experience: June 5, 2019
Virginia
1 review
0 helpful votes
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Overall had a good experience on Rakuten, however the first phone I purchased from their 3rd party vendor was defective and required a return and purchase of a second one, which is why I didn't provide a 5 star review. The return process was easy to complete.

Date of experience: June 5, 2019
Texas
1 review
0 helpful votes
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I've been using Ebates for several years and since it's changed its name to Rakuten, the same great service continues. It's wonderful to get a check in the mail for doing nothing but shop!

Date of experience: June 5, 2019
Michigan
1 review
0 helpful votes
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Decent percentage return
June 6, 2019

Decent percentage return on things I would be buying anyway, great if you catch a promotion with a higher rebate than usual.

Date of experience: June 5, 2019
Texas
1 review
0 helpful votes
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I've shopped with Ebates and now Rakuten for years. The selection of stores fit my requirements, and the rebates are a huge plus.

Date of experience: June 5, 2019
Connecticut
2 reviews
0 helpful votes
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Just As good as Ebates
June 6, 2019

I was hesitant when the change came about but was reassured with the ease as which Ratuken took right over. I have dealt with this name before so I wasn't too worried.

Date of experience: June 5, 2019
Illinois
1 review
0 helpful votes
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Easy transactions
June 6, 2019

Easy to use the little icon is on my tool bar so I just click it when I am ready to buy something and I get credit for it. Simply simple!

Date of experience: June 5, 2019
Michigan
1 review
0 helpful votes
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Easy way to make money
June 6, 2019

Super easy way to make a little every time I shop online. I don't have to do anything special, I have the extension set up on chrome, and it pops up and lets me know when a site is eligible.

Date of experience: June 5, 2019
Florida
1 review
0 helpful votes
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They can't make it any easier!
June 6, 2019

I've been a member of Rakuten (ebates) for a long time. I'm not much of an online shopper but when the opportunity comes up, I use Rakuten. Getting money back on my purchases has been a wonderful reason to use the site and it's so easy to use. I try and get my friends to join (and not ONLY for the $25 I get from it.)

Date of experience: June 5, 2019
Illinois
1 review
0 helpful votes
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Love Rakuten!
June 6, 2019

I have been using Ebates since 2001 when they became rakuten. My brother keep telling me about Rackuten but I was spelling it wrong. I can not be more thrilled. The only problem I have had is I ordered something and Rakuten wants the order number and all I have is a invoice number. I will not get credit for that but I have made over $1800. 00 since 2001 so I will have to not get my 40% off of what I bought. I still hope we can work this out.

Date of experience: June 5, 2019
New York
1 review
1 helpful vote
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I clicked the stupid Effin e button I let you download and a deal popped up, so I spent money, lots of money. There was a site-wide deal for free shipping over a certain price point... well apparently that made Ebates or whoever you are calling yourself this week rebate invalid, during double back... so they bombard me with emails because of the double, but you can't use it on the site you keep sending me to. The CSA was actual crap, and I asked for my account to be closed, and here I am still getting emails from you. You STOLE $30 from me. And I'm going to keep on bad mouthing you until I am made whole, or you change your name to rip-off-kuten for truth in advertising, probably why you dropped the bates part of rebates... imiright? You gave me an offer incompatible with the SITEWIDE sale that was going on, nor did I ever get the chance to choose, I would have paid the shipping to get the actual rebate I was expecting. I used to tell everyone about you, for the good, now I'm going to tell everyone how $#*!ty you treated me... also, I'm going to petition all of my favorite podcast to drop you as a sponsor, even if I have to pay them my damn self. This 30$ will end up costing you so much more. A happy customer tells 10 people, an angry one tells 100.

Date of experience: June 5, 2019
New York
1 review
0 helpful votes
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It's seems as if Rakuten has expanded upon EBATES (also wonderful). Same services, same great feel. Thank you!

Date of experience: June 5, 2019
Ohio
1 review
0 helpful votes
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No difference from Ebates
June 6, 2019

There was no problem transitioning from Ebates to Rakuten. The site seems the same. Customer service is as wonderful as always. I'm happy with it.

Date of experience: June 5, 2019

From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.


rakuten.com
Founded in 1997
San Mateo, CA
+61
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