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Ebates is easy to use and so beneficial. Whenever I have an issue I can email them and immediately I am given a response. When they can't help me, they find a way to work with me. I cannot give them enough stars.
Today I received the best customer service from a gentleman named zach. He really went above and beyond to make sure that all of my questions were answered and that I was happy. Thank you so much zach!
The representative from Ebates Nicole was lovely to deal with fixing the issue I had with an incorrect amount (less than purchase prices) on three of my recent transactions. She easily fixed it with my receipts from the purchases as reference. LOVE Ebates and glad their customer service was equally as lovely! Thank you Nicole and Ebates!
I made mistake and Ebates rep quickly took care of the issue. Rep was nice and friendly, excellent service.
I had shopped at an Ebates participating store, and I activated my Ebates account, and didn't receive credit for shopping with that store for some reason. I contacted Ebates, and the Customer Service Representative (John) made sure I received the proper rebate once I provided him with the information that was needed. I am so happy to be a part of a company that cares for their customers like Ebates does, and I will continue to refer friends and family to Ebates.
Ebates customer service rocks! They are always there to help me out, in any case of difficulties and confusion. Bestest ever. Awesome :)
Had questions regarding tell a friend and got a response right away and was explained how it works :)
Noticed that I had not received my check from 2/15, so emailed Customer Service. Less than an hour later, received a response from Ebates Rep. Tiffany, who asked to confirm my email address. Almost immediately after I gave this information, got the response that the funds would be placed in my Paypal account, as requested. This is the fastest customer service I have received from any company, ever.
Hi, I brought an Xbox One in a super sale late March'15, I received X25 Rakuten points which works out to be £25 worth to spend within the website. What I didn't expect was it expire in 2days of having them, they gave me the points which I deserved and asit was mid week I set the Xbox up and had a little go, next day went to work and was on a 12hour shift, next day was the same. Didn't actually sit down until the weekend which I was planning to get my nephew some xbox one credit (like the points to buy stuff on the store). Saw that they expired. Contacted Rakuten and they told me super points expire within 2days of having them, they told me it states it in the Ts & Cs. So went back onto their website and in the Ts & Cs it only mentions the points you get from every purchase, it also says that points will expire after 1 year if not used and you will receive an email giving you notice so you can use them.
My argument was that I did read the Ts & Cs and was expecting to have them in my account for a year, plus it was only 5 days which I left them in my account for... As this situation was not outlined in the Ts & Cs I contacted Custoner Service, they could not help me with anything so I emailed complaints as this was totally unfair, we had a debate whether they were in the wrong and it turns out they would not credit me again, not crediting me as I was entitled to have them in the first place was pathetic, I also DIDNT receive an email telling me it was for only 2 days. End of the day Rakuten are a joke, prices may look good and the only reason I brought the Xbox off their site was it made it cheaper as I was getting the £25 worth of points back, if I wasn't getting this I'm losing out and now have ended up paying more.
DO NOT BUY FROM RAKUTEN!
I hadn't been credited for a recent purchase so I filled out the help form. Within 45 minutes (tops) I was contacted by a helpful representative who made sure the cash back was in my account immediately. I figured it'd take weeks and I'd just be out the cash back, but to my surprise it was taken care of right away. Super friendly and helpful!
I have had to contact ebates Customer service a few times. They have responded in a timely manner and and have been great to work with. I am very surprised.
Please continue to do a good job. And a special thank you to Tiffany!
I submitted a form because I had not received my cash back and a customer service representative got back to me within 5 minutes. Keep in mind it was past 9pm!
I purchased a mirror on Rakuten and they promised it would ship in 7 days. It has been weeks and there is no mirror and no notification of shipment. When I try to find out where my order is, I receive a robot email telling me they are not responsible for it! They were quite eager to take my money but they took the money and never delivered the product.
Buyer beware! This internet site appears to be a scam and a rip off. Read the reviews online before you make a purchase. Learn from my $$$ mistake!
On three separate transactions, I did not automatically get my rebate. Submitting a claim is an easy process. Customer service communicated the status along the way and I received all of my rebates. I did not have to hound them for it once I requested it. Ebates stands by its customers.
I have questions about gift card as rewards and in 30min I got reply and answer really quickly and totally solve my questions!
I appreciate a lots!
EBates customer service reps are awesome! I had an issue with not getting my cash back from an online purchase. I contacted EBates and described my issue and the cash back was credited to my account immediately so I did not have to wait for the investigation to be completed. Wonderful customer service!
I got a really fast response. I really appreciate that.
I deposited my Ebates check, which was a few months old. The check was returned by the bank, stating it was a Stale Check. I notified Ebates, asking to have the check re-issued. I received a very quick response & the new check will be sent out to me. Great customer service, polite & efficient. I appreciate it!
I needed help changing the email address on my account and got a reply that it was taken care of within about 2 minutes of sending the request.
Alexis has been a very quick and proactive representative for Ebates, though my situation has not been rectified as of this writing by Orbitz for my booking with them via Ebates, I have high hopes of success. Hopefully, Orbitz will cooperate fully per their contract with Ebates and my ebates reward will come to fruition. Thank you Geri
