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The price is triple the cost of the actual eurostar site and not easy to use as quoted. And having to give passport info is very concerning. My tickets better be legit.
I finally got my refund from Rail Ninja, but the process was stressful and confusing. They gave contradictory info (PSE, PayPal, Wells Fargo), sent a scam-like email, and communication was poor. Refund received, but trust lost.
This company is a scam, inflated pricing like crazy. Customer service act dumb when you have an issue. Train companies have no idea who they are. Overall horrible experience these guys shouldn't even be in business.
Clicked on the package we wanted. Several modifications via email were catered for without any hassle.
Friendly and efficient staff. A pleasure to deal with.
On the day it ran very smoothly and efficiently.
Everything was catered for down to the finest details. Very easy instructions provided.
Great experience.
Thank you.
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I purchased KTX train ticket for a round trip between Seoul and Gyeongju. It was easy to use even from Japan.
Thank you for your positive feedback. We appreciate your support!
Mi esposa y yo vinimos desde Uruguay para pasar 3 meses en Benidorm, por lo que vinimos con 2 valijas de 23 kilos. No hay lugar para guardarlas por lo que el viaje fue muy incómodo
Agradecemos mucho que haya compartido su experiencia. Lamentamos que el viaje no haya sido cómodo debido al espacio limitado para sus maletas. Valoramos su comentario y tomaremos medidas para mejorar.
Easy to book and easy to change reservation.///////////////////////////////////////////////////////////////////////////////////////////////////
We're delighted you had an easy booking process. Thanks for the review!
My sister and I were very satisfied with the train ride and the service. The train was on time. The employees were friendly and helpful. Hope to see you again soon!
We're happy you had a positive experience. Thanks for sharing!
Rail ninja is brilliant. Easy navigation, great follow through and documents come through as expected - love using this platform
Your satisfaction is important to us. Thank you for the review!
I went on line to book 2 tickets from Oslo to Bergen. The instructions were clear and it was relatively easy. I was instructed that I would be contacted when the seat selection option was opened since we are not travelling until September and a few weeks later I got an e-mail with the assigned seats. Now all we have to do is wait until September and turn up in Oslo at the station at the right time! Thank you,
Thanks for the feedback! We're glad you found it convenient!
The booking experience was easy & the tickets arrived back I my inbox shortly after. All set for an Augyst experience
We're grateful for your feedback and happy to serve you!
We had an easy purchase experience. Thank you for your website that anyone can utilize without any doubt or problem. Can't wait for our train ride from Bergen to Oslo this Fall!
Thank you for your kind words! We're glad you had a great experience.
El costo del servicio es algo caro, y no pude cambiar o cancelar un servicio en el mismo instante en que lo tome, reserve por otros medios mas barato y otros servicios los tomare directamente en la ciudad
Gracias por su comentario. Lamentamos que el costo no haya cumplido con sus expectativas. Apreciamos su retroalimentación y trabajaremos para mejorar. Le recomendamos ponerse en contacto con nuestro servicio de atención al cliente para resolver cualquier inconveniente relacionado con su reserva. ¡Le deseamos un excelente viaje!
Satisfactoria porque obtuve lo que buscaba y su sistema cumplió cabalmente el compromiso de emisión de boletos cuando se comorometieron. Gracias
¡Gracias por tu comentario! Nos alegra saber que el sistema cumplió con tus expectativas y entregó los boletos como se prometió. Agradecemos tu retroalimentación y te deseamos un excelente viaje.
Had to book a journey from Vienna to Budapest to join a River Cruise to Amsterdam and the process was very easy and straightforeward. Just be aware that tickets are issued in language of train company. A quick email to there info team and the details we needed were email to us.
Your feedback is much appreciated. Thanks for choosing us!
We're glad you enjoyed our service. Thank you for the review!