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QVC Reviews Summary

QVC has a rating of 3 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with QVC most frequently mention credit card, business days and long time. QVC ranks 4th among Bath & Body sites.

service
75
value
59
shipping
65
returns
53
quality
56

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New York
3 reviews
3 helpful votes
Follow Mary M.
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Excellent customer service. Good products. Everything seems fast and easy, I really like the website. Will definitely buy from them again.

Date of experience: October 17, 2019
France
1 review
0 helpful votes
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I have shopped on QVC for years. Never been disappointed.Not only are their prices fair and the products quality but they offer up interest free financing, ship items promptly, and offer a no question money back guarantee. Change your mind? No longer want the product? Just send it back and get your money back!

Date of experience: October 9, 2019
France
2 reviews
0 helpful votes
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Best Customer Service
September 28, 2019

Everything seems fast and easy. I really like the website.We find a good deals here. Will maybe buy from again in the future. Best Customer Service ever!

Date of experience: September 27, 2019
Washington
6 reviews
9 helpful votes
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I purchased an air conditioner system from QVC through a manufacturer called de longhi. The first system was not maintaining the temperature properly when it was very hot in my bedroom. The compressor made a lot of noise turning on and off every time it was trying to cool down the room. When the compressor was turned on it would make a loud noise slowing down very slow until the compressor stopped and then the fan would Also slow down to the lowest speed more than what I preset the fan.

QVC was nice enough to give me a second air conditioner And it was acting the same Way the first one was Acting or having issues. QVC told me to write to the manufacturer and Justify my concern To them. So I called the company and they pointed the problem back to QVC making them responsible for the product. The manufacturer only cared about the symptoms that air conditioner was creating when I had it in my house. But the manufacturer would never request any type of refund or replacement on them.

QVC never stated in their description That the appliance wasn't new and It took 9.5 Amps to work. That meant when I was running my air conditioning at home our electricity would be glitching every time that compressor would turn on.

It's been an entire month since my purchase of this air conditioner and I have 2 AC is not working properly and QVC only gave me credit for $40 out of $80 that I pay each month On a payment plan. I requested QVC to give me a full month payment deducted from my account because I have not received a decent A/C unit yet. They declined giving me the full monthly fee of $80. I need someone to please put some common sense into these guys to make them responsible for their products and start deducting payments when the customer was not able to use their product yet.

Date of experience: August 20, 2019
NL
3 reviews
2 helpful votes
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My daughter is addicted to your beauty products. She is ever checking the site, nearly very month a package arrives at our home, I get anxious, it could be mine. Open it, it's another brand of makeup, its cream, its for her! But because they make her look yummy, I cool off with satisfaction. Thank you for taking care of my wife

Date of experience: June 1, 2019
Philippines
11 reviews
13 helpful votes
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Everything seems fast and easy, but I'm concerned about the shade. The shade is lighter than I was expecting.

Date of experience: May 27, 2019
Italy
3 reviews
1 helpful vote
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Vendita di prodotti di qualità e per qualsiasi utilizzo. Prezzi convenienti e molto competitivi sul mercato. Consiglio di visitare il sito e acquistare secondo le proprie esigenze.

Date of experience: May 26, 2019
France
2 reviews
0 helpful votes
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Très bien
May 7, 2019

Je trouve ce site vraiment très bien. Moi personnellement je le recommande. Il y a vraiment beaucoup de choses intéressante.

Date of experience: May 7, 2019
North Carolina
1 review
2 helpful votes
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Fraud
December 23, 2018

If I could give QVC a zero stars I would. I have had a QVC account for my fit but versa and everything went well until two weeks ago. I get a message my address has been changed then I got a message two apple iwatches had been purchased for a little over $1400. 00. They wiped my bank account completely clean. Not a penny left. I spent my whole afternoon filing fraud complaints with QVC, my bank, my countys police department and the police in the county of the new address on my account was from. It took almost two weeks for my money to be refunded. This left us in a snow storm in Western Carolina with no food or no drinks or anything. Thanks QVC

FYI: I have been reading reviews on all the popular websites and I keep seeing how they were not refunded, didnt get the gift or got not even a small portion of the money that they paid when they returned the murchandise. MAKE A POLICE REPORT. They will have no choice but to refund your money at that point. That's the only reason they agreed to refund my money. I sure hope this helps others. Here at Christmas time the most of us struggle to provide for our families and things like this can kick you when your already down.

Date of experience: December 23, 2018
France
1 review
1 helpful vote
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Good Products.
December 19, 2018

I really like the website. We find a good deals here. Great and easy way to shop. Wonderful customer service.
Good Products.

Date of experience: December 18, 2018
Colorado
23 reviews
77 helpful votes
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Googled a pair of boots I really wanted. Same exact boot on sale about 40% off everywhere else, Nordstrom, etc... but they were still full price, but sadly the only place with my size. I finally reached them, because even high end stores and sites will price match or ship faster for free, not them. No way at all to speak to a live person on the phone, have to Chat which can take a very long time.

Date of experience: December 11, 2018
Alabama
195 reviews
363 helpful votes
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Lovely site,
November 27, 2018

Kind of expensive but they do have sales that are incredible. Watch out for high shipping cost. Will maybe buy from again in the future.

Date of experience: November 26, 2018
District of Columbia
8 reviews
7 helpful votes
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They have discounts now!
September 22, 2018

I already bought a Christmas present for my sister. I know it is too early, but I couldn't help, they provide so generous discounts now! And it is a very good price for 24 piece collection. I also got something for me. I love that apple cider shower gel.

Date of experience: September 21, 2018
Georgia
2 reviews
1 helpful vote
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QVC makes shopping easy!
September 20, 2018

I do not like fighting crowds anymore at the stores. I was in need of a small appliance and upon searching for it online saw that QVC had what I was looking for. I could get a complete description of it and also a video. One of the reasons I love QVC is they have great prices on their products but important to me is the fact they let you make easy affordable payments while going ahead and using the product you needed. That is great for a person who can't afford to pay all at once. They also have easy returns of needed. I will be using their website again!

Date of experience: September 19, 2018
Virginia
4 reviews
1 helpful vote
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Very convenient
July 16, 2018

Easy and very convenient shopping experience. I can browse the store from anywhere and get everything I need delivered to me!

Date of experience: July 14, 2018
California
25 reviews
47 helpful votes
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I ordered a Intex 12'x30" above ground easyset pool for my grandkids. It was a Good Deal and really good item for the price. I put it together myself with the help of a 3 and 6 year old and the kids were able to swim same day. I paid $260 total with taxes. With Covid this year the kids have gotten a lot of daily use out of this pool. This is one of the best things I've ever bought for the kids... The pool also came with a pump. This pool is perfect for small children not too deep but deep enough... The kids really Love it... They've been using since early April and still going strong...

Date of experience: June 19, 2018
Arkansas
2 reviews
1 helpful vote
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I ordered a new crockpot off of QVC recently and there was a large dent in the stainless steel holder. I wasn't sure if it would be a hazard or not so I exchange it for another. The process was so easy. Will definitely buy from them again.

Date of experience: June 11, 2018
Illinois
1 review
0 helpful votes
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I have never found a product from this company that I havent loved. Over the years Ive bought bedding, a blender, a food processor, a crockpot, and even a waffle maker from QVC and with great warranties, and products Ive never once had a problem. Their merchandise comes well packaged, and never once have I ever had to return anything or exchange anything. Great service.

Date of experience: June 8, 2018
Delaware
1 review
10 helpful votes
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My purchase was over a thousand dollars, after the initial payment, I decided to pay it off. They took the payoff amount in less than 3 minutes, double billed me and told me it would take 3 business days to correct their error. Each rep I spoke with gave me a different story, corporate was no better, offering only an apology. I had to contact my bank for resolution. What was insult to injury they dropped the price only one week after the purchase... no price guarantee, no customer service, poor resolution for paying customers, they rather stretch out the payment and charge high interest on their credit card... buyer beware.

Date of experience: May 22, 2018
Alabama
2 reviews
1 helpful vote
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LOVE my necklace!
April 25, 2018

I love my new silver heart it's beautiful and It came so quickly! Best Customer Service ever! Everything I order is always just what I expect! <3

Date of experience: April 24, 2018