Quickmobilefix

If I could put zero stars I would
If I could put zero stars I would. This company are horrific! I have been waiting 18 working days on a refund and today they tell me my refund will be another 10 working days! And sad thing is this is the second time this horrific company has done this to me! I do not advise anyone to buy from this company, their service is horrendous and customer service is very poor and insufficient. Stay clear of them, they are a rip off! WARNING... DO NOT BUY FROM THIS COMPANY...

The worst company I have ever come across. Advertised stock on their website then happily took my money and failed to deliver. Ignored repeated requests for information / updates. Ignored a recorded delivery letter. I had to get Citizens Advice Bureau and now Trading Standards are involved. Also - their chat window is non-existent and if you ring the obscure and hard to find phone number for them, you get a recorded message (which I wouldn't be surprised if they are scamming money from) telling to use the non-existent chat window! They ended up cancelling my order 2 months after taking it (with no explanation) and holding onto my money for a further 2 weeks after that (with no explanation) before finally issuing a refund. I actually considered phoning the police about this company at one point. When I enquired about compensation for my stress, wasted time, their failure to deliver their side of the contract, and for holding my money for so long, they simply refused. My advice is, under no circumstances go anywhere near them. As I say, I am an experienced business person and I have never come across any worse behaviour from a company than from this one.

I purchased a phone 12 months ago. Had to return it SIX times and each time i got it back (after they had had it in their "repair shop" for a month every time i sent it) it would still be faulty. After the 6th faulty return and my warranty then being due to expire they finally agreed to a refund and asked me please to wait 14 days for this to be processed. 24 days later i am still waiting. I have sent numerous emails, all of which have been ignored and their tracker does not bring up any details of my order number. Doesnt look like i will get my money and they have also kept my phone. They are quite simply thieves. Something should be done to stop them. I have reported them to Paypal and BBCs Watchdog. Not that i expect to ever see my money again.

I asked for a refund for this order on 13th September. You got back to me on September 19th, saying it would take 14 working days.

I sent another email on September 26th asking why the refund would take so long. No reply.
Then I sent another email on September 30th asking for a reply to my last email. No reply
I sent another email on October 8th. No reply
On October 11tth I asked if my money would be in my account the next day as that would be 14 working days. No reply.

Your email policy is stated as:

'We aim to reply to all emails within 24 hours, if any emails are sent over the weekend or on bank holidays they will be replied the next working day.'

I pasted a review on your site and you asked me to get in touch. I've been constantly in touch.

I'm sending this to you through your contact form and posting it as a review, so others can see what to expect. You've had my money for over six weeks. Can I now please have my money back?

AVOID AT ALL COST!
My advice would be to AVOID this company at all costs. What they advertise is very different to what they deliver in my experience. Waited 7 working days for delivery, and recieved nothing. When I contacted customer service I got a generic reply saying dont contact them until 10 working days had expired.
I then got told that the phone will be another 14 working days, due to a delay. They did offer a refund so I asked to be refunded immediately as I needed the money for an alternative. I was then informed that it will take 2 working days to get approved and then another 14 working days to be processed. They processed my money immediately when I made the purchase so I obviously challenged this but just got another generic email stating the same rubbish. Like many before me it looks like I've fell victim to what can only be described as a scam. Procuring unsecured loans with zero interest. Take peoples money keep it in their account to do with it as they please and return after a month. If you start to complain or keep chasing for an actual refund date they just ignore you and stop responding to you. This is quite possibly the worst company I have ever dealt with. Extremely bad policies and even worse automated customer service. AVOID AT ALL COST!

Don't use this company for ANYTHING. They will advise that your order is being delayed due to "Quality control". You wll be given date after date which never sees your order despatched order delivered. As for trying to get a refund, what a joke of a process that is. Not convinced i'm going to get my money back, even Divideby seem to be very supportive of QuickmobileFix. You cannot get hold of QuickmobileFix by phone. They lie on emails to you. PLEASE USE SOMEONE ELSE.
You can speak to the staff at DivideBy if you have used their facility, however my experience was they were agressive with me over the phone and very supportive of QuickMobileFix methods and processes.
If i could submt this review with no stars i would. Even negative stars would be too good for QuickMobileFix.

AWFUL CUSTOMER SERVICE & TIMESCALES
Steer Clear. AVOID
I ordered a phone at the start of July which they sent me after the 10 working days when their confirmation email said no longer than 6 working days. This phone was faulty when it arrived as no earpiece or mic working although I was able to make bluetooth telephone calls from the car.
I informed them that the phone was faulty & they sent me details on how to reset the phone which I did without it improving the phone so still unable to make telephone calls away from the car.
The first email I received after I told them that the fixes didn't work told me that my 1 year warranty had expired (having had the phone for 24 hours) then they did apologise for the email being sent in error & offered me a repair or replacement to which I requested a replacement as I didn't trust the product they had sent.
Yes they arranged carriage to return the product (bearing in mind they say their shipping is all next day) I packaged the phone up & used their shipping method.
When I tracked the returned item I found that they were using a 5 day service. They did not treat the email request for a replacement as the order but waited until they had received the faulty product to process the replacement order & emailed to say that this replacement would be shipped in upto 10 working days,
This is now 1 month without a product that had been paid for so as they were stating I had to wait another 10 working days (2 weeks) I requested that they cancel the order & give me a full refund
Now I have received another email stating that once the cancellation is authorised in upto 48 hours I then have to wait 2 weeks for the refund to my card
38 emails over this month have been received & sent
Update: 21 days after refund authorised which is 7 days after the 14 days they say it takes I have still yet to receive my refund
Final update refund received nearly 2 months to the day from ordering

Warning Warning Warning!

On the 5th June I sent my mobile phone away to Quick Mobile Fix to be sold, after 11 weeks or nearly 3 months they have failed to deposit any funds into my bank account. Despite sending 14 emails this company they just treat customers with utter contempt, they palm off customers with an insincere apology and state that funds will be paid into your account on specific dates which they never are.
We are talking about £35 not £350, they have since stopped responding to my emails, I have to assume that they are either embarrassed over the matter or the alternative is that they never intended to pay me and just to keep my phone.
As you can see from the number of negative reviews on other sites that this is not an isolated case, I would strongly advise anyone who is thinking of trading with this company to shop elsewhere as I wouldn't want anyone else to lose money, besides who wants to deal with a company with this amount of poor feedback, lesson learnt.

Short story: LIED TO REPEATEDLY, GENERIC EMAILS, 2 MONTHS WAITING FOR A FIXTURE ON A FAULTY PHONE THAT NEVER HAPPENED AND 4 MONTHS OVERALL OF ARGUING WITH THE COMPANY ON A DAILY BASIS JUST TO GET MY MONEY BACK ON A PHONE THAT NEVER WORKED!

Long story: I bought a second hand phone through this company, a Samsung everything looked great when it arrived no marks or scratches but the first time I tried it, it died immensely quickly! I told the company and they offered to take it back and fix it. I agreed and sent the phone back.
Some time went by with no word, I emailed to ask and got told I would get an update... once again nothing, I had to email on several occasions. First they would be 1to 3 days then 5 to 7 then it changed again to 7 to 10 days for fixtures it then 2 weeks later nothing.
Emailed and told a further 3 days. Waited. 23 days later still no phone or update even!
Tired of waiting asked for refund as simply too long and lied too over and over, they said it was past the 14 day period which to them included emails and delivery of which alone totaled nearly the full 14 days just to send of in the first place.
Finally nearly a month and a half later got the phone only to note they had done NOTHING to it!
Offered an exchange but was done with the company and didn't want the hassle and lies. This is when I began looking into my rights and demanded a refund
Once again can't apparently do though by law if the company offer a repair and it has not worked it you can get money back.
Finally offered to take back and look into the issue.
Sent an email saying it would be 14 days for the return, once again much the same as last time, so I'm now at the stage of being very close to taking them to court.
Only when this is said do they begin to respond.
Another month and a bit... SO MUCH wasted time arguing and waiting on them and being lied to I finally got my money back! (4 MONTHS IN TOTAL)

Please do not use this company. I ordered an iPhone 6s on the 25th April from QMF and it has been an absolute nightmare. I waited the 14 working days and heard nothing. I contacted them via email and all I got in return was pre scripted emails about quality control' Obviously they don't stock the phones that are advertised on their website. After waiting 1 month I wrote to them to cancel the order and give me a refund. I then was told I had to wait 14 working days to get refund. Guess what, after 14 working days, no refund. I have reported them to trading standards (who were already aware of them) and yesterday I started proceedings with the small claims court. It worked as today I received my refund. Please avoid.

The most disgusting conpany in the world.

I have never been so appalled at a company customer service as yours.

Firstly i order a phone it takes 2 weeks from my order date only to be told my phone will be dispatched thereafter i was told it would be within the next few working days.

I was left with no choice but to order elsewhere which by the way arrived the next working day.

I asked for a refund im being told it takes 24 to 48 hours to authorization then an additional 14 working days. Its well over the time frame and still no refund i called today understandably upset and the manager threatened to terminate my phone call. He was presumptuous, rude and disgusting to talk to. He wasn't helpful and i have never in my life regretted buying from a company like this in my entire life.

These people are fraud and are not ok. They lack in customer service and i beseech you before you order from them because you will NEVER revieve your order.

THEY ARE FRAUDULENT COMPANY

I ordered a phone via the website, paid in full. I didn't receive any email regarding my phone had been dispatched by the 20th working day as stated in the website. I've emailed and phoned this company, the overall impression I got was the customer services don't care. I spoke to them this afternoon and it was another 4 days before my phone would be dispatched making it 3 weeks I've waited. I cancelled my order for a full refund as I was not happy with how things were handled. I now have to wait 30 days for my refund. This is ridiculous. I'm very disappointed and dissatisfied about this whole experience.
My advice would be to look else where to buy a phone rather than go through what I did.
KD