Quickmobilefix

I ordered a phone from the website. It took 4 weeks and several emails to get it delivered. The phone was faulty, so I returned it. I was promised a refund within 14 days. After 14 days I emailed again and was told that the refund would take another six weeks. I (stupidly) waited six weeks and then emailed again. I was told that the refund would take another four weeks... It seems as though this happens to a lot of people, for instance there is a Facebook group with 1200 members devoted entirely to problems with Quick Mobile Fix - https://www.facebook.com/groups/**************. I've contacted my credit card provider to claim a refund from them. I've also reported Quick Mobile Fix using the police Action Fraud service (https://www.actionfraud.police.uk/), Citizens Advice (https://www.citizensadvice.org.uk/consumer/scams/reporting-a-scam/) and the Insolvency Service (https://www.gov.uk/complain-company). I'd recommend other people with similar problems do the same.

After waiting well over 2 weeks for a phone to arrive, I decided to cancel my order (I ordered with another similar company and it arrived next day!) Now I've been waiting well over their 14 working day refund processing, and I've just been told I won't get my refund until 14th September! I cancelled the order 27/07, how can it possibly take this long to be refunded. Generic useless responses on email to their support, I'd avoid, they really don't seem to care at all about customer service.!

This company sell items they do not have in stock saying the hold up is because the batch of items didn't pass quality control' when their excuses are no longer acceptable and a refund is requested they say it will be issued within 10 working days. It is not refunded. They give countless reasons why it is taking months to refund. They will withhold the funds for as long as possible. Many customers do not receive working items or refunds. Nearly every customer receiving a refund has to do so via the bank which takes up to 3 months to process and they can dispute to hold onto the funds for longer.

(Many cases with exact same wording used from customer services about batches of phones failing quality control etc)

Ordered phone 6th April 2020 - Still no refund 22nd July 2020.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Please Read it will save you being scammed or your Money, Time and Effort of the run around you will endure from this appalling Company.

Well what can I say about this Pathetic Company, They have no customer service skills, When you eventually get a reply they are rude and unhelpful or you get a generic copy and paste response blaming everyone and everything apart from their incompetence. I ordered a Phone at the beginning of the Covid19 pandemic (6th April) as mine had broken and I needed to keep in-touch with my family whilst in Lock down like everyone else in the country as I could no longer see them, I was advised a 10 working day delivery which wasn't ideal but I waited patiently anyway. My 10 days were up and still not delivery, I asked for an update and was advised it was due to ship in 4 days time as there was a delay due to covid19 and they were prioritizing NHS staff during this difficult time (when the order is placed you do not mention what profession is or anything other than your name and address) I thought it was strange how they knew which orders were more important than the rest and how many NHS staff were purchasing new phones at this time that caused such a massive delay however I again waited Patiently, Another week passed and then started the Copy and paste responses. I was advised due to minimal staff my phone was still in the testing stage? Hang on I though I had brought a phone that was already tested and Fit to purchase! I could not be told how long this stage of the process took or when my phone would be shipped just that I would be notified when it had been shipped. 6 Weeks later I had had enough so after waiting 48 hours for a reply I asked to cancel my order, I was advised there was no going back if I moved to the cancellation stage, I replied to confirm I wanted to cancel and asked for confirmation this have been done, 4 days later I got confirmation my order was now cancelled and accounts would contact me when my refund was complete (14 day refund policy on-line) Guess What! 14 working days later No Refund, I contact them again asking when my refund would be completed and was advised a delay due to staff issues and it would now definitely be refunded on or before 20th June (4 weeks delay to when it should have been refunded originally) Surprise Surprise no refund was received, I was guaranteed by e-mail that the refund was completed on the 20th and that it took 7 days to show in my account. Shocker! It is now the 3rd July and 10 working days after the 20th and still no refund or pending refund on my account, Oh and now they have decided not to respond to any of my e-mails.

Do not waste your time asking for a contact number of a manager or how to make a complaint, this will be ignored.

Please do not make the mistake I made and give this company any of your hard earned cash, they can't supply what you have ordered in a timely manner and then fail to care about giving your Money back. I have now had to go through the Charge Back route with my Bank which means waiting up to another 60 days for my refund.

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Sent my phone to them in January for a screen repair, they had it for 3 months and I asked them to send it back as they never actually fixed it and gave me multiple false dates. They sent my phone back in April without the charger I sent it with and never told me what happened to it. I have been asking for a refund ever since, first I was told I would get one in 14 working days on the 24th of April, over 14 working days passed and I never got a refund, I was then told that there are "delays" in their banking system because of covid19 + low staff and and that I would get a refund on the 25th of June (Over a month later) And suprise suprise I've had no refund despite multiple emails of the same copy and pasted message assuring me I would get it on the date provided, they claim they have "processed" the refund but can't show me evidence they have actually done so, now they are saying the 17th of July! A refund should not take this long and the statements on their website are straight up not true, if what they claim was true I would have gotten my phone repaired within 24 to 48 hours not 3 months unrepaired (Additionally, if the covid19 excuse was true then why would they still be sending out regular promotional emails for phones and services they can't deliver?) You'll have a battle ahead of you if you want to get a refund from them. They will also take down reviews they don't like on Trustpilot and have done with mine multiple times, I give up trying to post a review there, they also block people on their social media and hide comments in an attempt to damage control. I'm sure they are hoping I'll give up trying seeing as I've been sending them emails for 5 months now (as thats the only way to contact them) but I won't be giving up until I see the money in my bank account. DO NOT USE THIS COMPANY.

I'm sure this company is very good at selling refurbished phones, but my experience of their repair service is nothing short of lamentable. They had my new iPhone 6s for just over a month to repair very slight water damage and returned it today in exactly the same state in which I sent it and that after parting with £158. It won't switch on, charge or connect to iTunes. So if you're considering sending yours for repair my advice is DONT!
Same as another reviewer, I'd award no stars if possible.
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STAY WELL AWAY FROM THIS COMPANY! It is not worth it I promise you! Their devices don't work in the first place! I understand the current circumstances we are under but this is unacceptable. I have waited too long for my refund and I am starting to think this is a scam! I bought the iPhone X on 24th March. It was faulty! So I returned it on 30th March after trying to resolve the issues with them, but they were useless. My device was confirmed as received on 6th April. I was told I would receive my refund within 14 days. LIES. I was then told to wait until 15th May. LIES. They have now extended the delivery date once again! This is a scam! Give me my money back. Never will I ever use such an awful service.

They make false claims about providing refurbished phones in "good condition " when in actual fact they send out damaged phones to their customers.

They make false claims regarding sending free return labels as none of the return labels sent to me where valid. When I raised this with the customer care team this fault was ignored.

I use my own money to return the item when I asked for a refund for the return postage Cost they refused to acknowledge this.

Quick mobile fix violates their return policies and refund policies I was guaranteed a full refund within 14 working days once the item had been received in the returns department, they got back to me after 15 days that the refund will be delayed by another 30 days bringing it up to a total of 45 days to wait for a refund when I argued this with them they said that their short staffed.

I have reported this to their complaints department and till date no one has responded.

This company is not trustworthy avoid at all costs.

Be warned! Avoid this company irrespective of whatever deals they appear to offer. I have endured my worst experience ever with an online retailer in dealing with QuickMobile Fix. Firstly the phone I paid for did not actually exist- weeks of waiting. Eventually demanded a refund. Further weeks of waiting & being constantly fobbed off by non- committal emails. So, I took legal action and sent a claim via the Small Claim's Court and only then did I receive my refund. All in all, best part of two & a half months since my unfortunate original order. My next step was to report them to Trading Standards which I may still do. They are the worst kind of cowboy outfit. Stay well clear. I have the evidence to support my opinions.

Ordered phone from this dreadfull company 28th March, e mail after e mail sent to them as to when delivery would be, they do not reply to any thing you cannot talk to a human, you just get, automated responces asking for more time. Canceled order 9th April and was told by "E Mail " it would take 14 days to refund, they took my money in 1 day. I e mailed them on the 24th March saying I had gone to citizens advise and trading standards and put the matter in my solicitors hands. I checked my bank 25th March and the money had been returned, no apology or e mail to say that they had returned the money. There is something very not right with this lot, they take your money and dont have the goods, read all the sites they are no it is the same story all over, i WOULD NOT GIVE THEM A STAR IF IT WAS MY CHOICE

Purchased iPhone 8 and it had a faulty camera. Sent back for repair and they said it arrived with a smashed screen which they blamed me for causing. They said that meant the 1 year warranty was now voided and wanted another £270 to repair phone. I refused as I knew the phone was in perfect condition when i sent it back except for faulty camera and I had sent it back in exactly the same packaging that they sent it to me in and with the carrier they recommended.
They then sent me back a badly smashed phone that looks like it has been tampered with. I am £265 out of pocket and very angry especially as I have seen on various review sites that other people have had a similar experience.
Do not buy a phone from this company

I bought an iphone 7 plus from this company, after being reassured by the positive reviews on a certain site. I can now see these positive reviews aren't real, the real reviews are similar experiences to my own. They cleverly populate the feed with positive reviews 24/7 pushing down the negative ones whilst upping their overall score.

I had no updates from this company after purchase, when they missed the delivery windows twice, I got the exact same automated reply each time I emailed, saying delivery would be the following week. I smelt a rat and starting doing some research. I wrote an official cancellation of the purchase, which they agreed too. They set a date of almost a month to complete my refund, I'm told this isn't legal. I have read many people like myself have never received their refunds. I've been forced to get my money back through the bank.

It appears this company is advertising mobile phones they simply don't have. Most like me don't get there orders fulfilled, but if you read the real reviews many have been sent broken phones, then the company blame the customer for damaging it and fleece them again.

Avoid at all cost, the worst company I've ever encountered, I feel like a fool for falling for the empty guarantees plastered all over their website, they're crooks pure and simple.