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Quickmobilefix Reviews Summary
Quickmobilefix has 76 customer reviews and ranks 103rd in the Mobile Repair category. Common review topics include customer service.
The most worst service can be experienced when it comes to purchasing. Don't try it if you don't want to stand any stupid reasons and excuse.
After 5 weeks no phone countless excuses
Had to send lots of emails
Told a refund would take 14 days
Went to my bank instead
Facebook customer e perience group with over 800 unhappy customers
Less than zero stars
Avoid like the plague, Ordered phone, delay after delay after delay. Cancelled order, requested refund. Delay after delay after delay. 2 months and still waiting. AVOID AVOID AVOID!
Do not buy. At all cost.
Bought a phone on 27th Jan. Never got the phone. Asked for refund 1 month ago. STILL NOTHING.
Scammer, lawyers are taking care of it.
Got my bank to do a charge back, quick mobile refused to give me a PROOF or ARN to prove the refund left their account.
Check their twitter - FULL OF ONLY DISGUSTED COMMENT ON THEIR POST.
THEY BLOCKED ME ON TWITTER - THEY IGNORE EMAILS UNLESS YOU HARASS THEM.
Ps- quick mobile fix - don't bother telling me to contact your customer service. I want my money back and a proof it's on its way, not promises as inexistant as your work ethic.
AVOID! SCAMMERS! Trying to save others the great of dealing with this company
I ordered an iPhone X on 22 Jan 2020 and after a month of waiting requested a refund instead. Almost 3 weeks later, still no refund and told to expect is at the end of this month - pfft!
Have reported to my bank who are treating as a fraudulent case.
Order ID*******
APPALLING service from this company -Do NOT buy from this company. Almost 2 weeks after purchase, the phone has not even been dispatched. Despite payment being debited immediately. Now being told that I have to wait until 14 working days before I will receive a refund.
This company should be ashamed of their conduct and they deserve 0 out of 5.
I hope all the bad reviews that I will continue to post will help others avoid having their money taken the same way.
AVOID AVOID AVOID
Will rip you off. Do not believe the other reviews posted about how good they are. All fake. THEY TAKE YOUR MONEY AND DON'T GIVE YOU ANY GOODS AND THEN DON'T REFUND YOU. Still waiting for my refund after 3 weeks. Apparently they only take 14 days! Yeah right!
I bought an iPhone from Quick mobile fix. They said it is pristine condition. After few months phone started to give problem. Quick mobile fix doesn't have phone contact, they don't even reply to the emails. I sent the phone back to them for repair. After two weeks they denied receiving the phone, luckily I had proof of them receiving the phone. Still they tried to deny it. After waiting 6 weeks I complained to my credit card with all the proof and luckily they got me my money back. Quick Mobile Fix is a really bad company, never buy anything thing from them.
DO NOT ORDER FROM THIS COMPANY. I ordered a refurbished phone on the 8th of February, I waited 7 working days and there was no email about it being dispatched or the tracking of the order. Eventually I sent an email about why it was taking so long and they replied with "this order will take 7-10 working days to dispatch" I waited 16 days for the order and it still had not come. I then asked for a refund and they said it takes 14 working days, I questioned this and they did not reply. I have now waited 24 days for my refund and nothing has come through so I contacted the manger of the company and he informed me it would take another 3-5 days which quickly turned into 5-7 an then 7-10 I still have not got my refund. THIS COMPANY IS A SCAM.
I bought a used Apple iPhone X - Space Grey - (64GB) - Unlocked - Good Condition for £347.99 on 22/01/2020. I got an email confirmation about the order on the same day and their website mentioned that they will send the product in 7 working days. I didn't get any phone in the 7 days. I contacted them and they said initially they will send in 7 days. When I contacted after 7 days, they started telling 7-10 days. But their website clearly mentioned 7 working days.
So I requested for refund as their website says that if an order is not shipped and customers can ask for a refund. They emailed on Feb 3rd saying that they will refund the money in 14 days. I contacted them on Feb 20 and they replied today saying that they will refund only on March 3,2020.
Now I checked many review sites and found that they are scamming people by telling different dates. Now if I wait for March 3,2020, they may say another date and so on /Or they may say refund is already processed and you will get in 14 days etc.
Our order was confirmed with 7 day delivery Max, 6 weeks later no phone no refund, they are the worst company i have ever had the misfortune of dealing with.
If you take a huge risk and buy then i wish you all the luck you will need it.
One star to this company is to much. They are same as scammer. Just avoid them don't buy any phones. I bought phone as Christmas present. Phone was faulty. They asked send it back. I used their instructions and sent it back. I wait over a week, no confirmation. Then I email by my self. They try claim it as haven't got my phone. After I provided all proof that they have received phone back, then they agreed and confirmed. End guess what, they gone. Now it's nearly two months they got my money and phone, and ignoring all my emails. I bought the phone through DivedeBy finince company they try to help me, but looks like quickmobilefix ignoring them too. So now I have contacted my bank and investigation have been opened. So hope they be able to help me and get my money back. So please don't order from them, otherwise you will be robbed like I was and many other people. Do first a few research and you will see there is a lot people who lost phones and money. Scammers.
What can I say, just dont bother. Late goods, wrong goods, returned only to be told that they didn't receive, late repayment, keep all e-mails & receipts. If you buy from them use PayPal or a credit card or a Santander 123 account, that way you are covered for when they try to have you over.
Beware this company! Ordered a reconditioned iPad. Was told 7 days delivery. After 11 days asked where it was. Told would dispatch "mid to end of next week". Cancelled. Was told 14 days for refund. Checked bank statement, nothing received 6 weeks later. Asked why, was told would be another week for refund. Have instigated chargeback on my card.
ORDERED A PHONE AND WEEK WENT BY AND QUERIED AND WAS GIVEN AN EXCUSE ABOUT TESTING SO I CANCELLED THE ORDER AND REQUESTED REFUND IN MID DECEMBER 2019. AS OF 21ST JAN 2020 I AM STILL EMAILING THIS COMPANY FOR MY REFUND AND WAS TOLD IT WOULD TAKE 14 DAYS TO REFUND THAT WAS 5/6 WEEKS AGO.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY
Do not use at all! They've had my sons phone for repair for nearly 2 weeks when the website advertises a 48 hour fix. I contacted them 4 days in, only to be told no-one had even looked at it and it'll be another 1-2 weeks. I asked for a refund and the device back but they're not even doing that now. If you read the reviews online you'll see there are 1000's of unhappy customers, some who haven't seen their phone in 3 months! I've found a Facebook group with 750 members complaining! The BBC are currently researching them, avoid at all costs!
These people are crooks - take your many no way to contact them - surprised the policy are not involved
It's been 6 weeks now. SIX WEEKS. I've had 0 communication from them that hasn't been initiated by me. And every reply has just been telling me to wait 5 working days just to get an update from the technical team. SERIOUSLY? I have to wait 5 working days for you just to call up the tech team and ask a single question? Oh and I've already waited 7 working days for a reply and they've just fobbed me off again.
Something tells me they are just ignoring my emails now and waiting it out till I give up. And well, it's worked. I've asked for my phone to be returned and receive a full refund. 6 weeks is just to long to wait for a repair they claimed would take 24-48 hours and their customer service is so frustrating it makes my blood boil. Judging by the other reviews here about not getting refunds, this hellish journey might not quite be over yet. Thankfully I paid with a credit card so hopefully I can claim back on that if they refuse to refund me. I'll try and update again with the outcome.
This has honestly been THE WORST consumer experience I've EVER had to endure. It's been truly stressful.
They received my phone for repair early/mid-November. Despite them stating on their website that they repair and send devices back within 24-48 hours upon receiving, I'm still waiting over 3 weeks later. I'm constantly having to chase them up for updates and all I get back are lies about when it's expected to be completed. First it was "It'll be repaired asap", then "24-48 hours", then "48-72 hours", then "1-2 weeks". And a week later, it's still "1-2 weeks". They say it's because of a Black Friday rush, but there are the lies again, because they received my phone well before any Black Friday sales. And if there is a rush, then they really need to hire some temporary staff. I know the repair I need doesn't take long, so how can a phone they received 3 weeks ago still be in a queue to repair? How big was the queue before my phone arrived with them?!
And what's really weird to me, is that they keep asking me every time I email them if I would like them to just return my device without repairing it and receive a refund... but why on Earth would they be turning down business like that?! Surely they want my money and would do anything to keep me as a customer? Business 101, no? It's just so suspicious. Especially seeing as they don't actually seem to refund their customers according to other reviews.
So really, just don't bother with this company. They clearly don't care about their customers whatsoever. Broken promises and a website full of lies. It'll save you so much stress and money to go with someone else.
THEY DO NOT PROCESS REFUNDS OR MAKE DELIVERIES AT ALL. THEY MAKE DELAYS AFTER DELAYS AND ARE NOT AFRAID OF BANKS OR THE POLICE. THEY USE AUTOMATED RESPONSES VIA EMAIL AND THEYRE LIVE CHAT. THEY HAVE FAKE EMPLOYEES RESPONDING TO CUSTOMERS ON SOCIAL MEDIA.
This website is a complete joke, I wish I had read reviews before I ordered an iPhone from them. I have been asking for a complete refund and they keep send stupid emails back that have absolutely nothing to do with my complaint. Customer service is a waste of time. My advice to everybody looking to buy or have a phone repaired go elsewhere.
