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Quadratec

3.3

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Quadratec Reviews Summary

Quadratec enjoys a strong reputation for high-quality products and reliable service, with many customers expressing satisfaction with their purchasing experience and the promptness of delivery. The company is praised for its knowledgeable customer service, which effectively addresses issues and provides helpful guidance. However, some concerns have been raised regarding shipping delays, missing items, and product packaging, which occasionally detracts from the overall experience. While customers remain loyal and often return for additional purchases, improving shipping accuracy and response times could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
952
quality
7,391

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65,582 reviews

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Arizona
1 review
0 helpful votes
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Quadratic always has the products I'm looking for at reasonable prices and fast shipping.

Date of experience: June 22, 2022
Colorado
1 review
0 helpful votes
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Easy ordering and fast shipping
June 22, 2022

Easy ordering and fast shipping. I need another 19 characters for this input box.

Date of experience: June 21, 2022
Florida
1 review
0 helpful votes
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So far so good
June 21, 2022

So far so good. So far so good. So far so good. So far so good

Date of experience: June 21, 2022
Pennsylvania
1 review
0 helpful votes
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Have always received quality products that fit perfectly and shipping is super fast.

Date of experience: June 21, 2022
New York
2 reviews
0 helpful votes
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Quick and easy
June 21, 2022

Quick and easy. Fast shipping I got it the day before it was supposed to arrive.

Date of experience: June 21, 2022
Georgia
1 review
0 helpful votes
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Ordering was straight forward and shipment was on time.

Date of experience: June 21, 2022
Georgia
1 review
0 helpful votes
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Good
June 21, 2022

Good. This feedback will be published on Quadratec's Sitejabber review page to help future customers make better decisions

Date of experience: June 21, 2022
Nebraska
2 reviews
0 helpful votes
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Great experience, item 3 matches the one in the mailing

Date of experience: June 20, 2022

Quadratec is the best, easy to find items super easy...
May 9, 2021
Previous review

Quadratec is the best, easy to find items super easy check out!

Date of experience: May 9, 2021
Arizona
1 review
0 helpful votes
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I either received or ordered the wrong product (wrong Jeep body style) and a return is in the works.,

Date of experience: June 20, 2022
North Dakota
1 review
0 helpful votes
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I ordered my bumper on a Monday and had it by Friday. Everything was in order as it should be. I had a great experience overall as a consumer.

Date of experience: June 20, 2022
Rhode Island
1 review
0 helpful votes
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It was fast and easy, i waited for awhile though as it was on back order.

Date of experience: June 20, 2022
Utah
3 reviews
0 helpful votes
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What I want in stock and readily available to ship

Date of experience: June 20, 2022
Minnesota
1 review
0 helpful votes
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The site was great but the mount doesn't charge well. Great concept but not good execution.

Date of experience: June 20, 2022
Alabama
2 reviews
0 helpful votes
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Love shopping this site
June 20, 2022
Updated review

Love shopping this site. Lots of quality parts and free shipping is nice

Date of experience: June 20, 2022

Great parts selections
June 7, 2022
Previous review

Great parts selections

Date of experience: June 7, 2022
GB
1 review
0 helpful votes
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The install videos are amazing
June 20, 2022

The install videos are amazing. It was clear this was what I wanted after watching the video. Thanks!

Date of experience: June 20, 2022
Georgia
1 review
0 helpful votes
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Easy site to navigate and easy checkout. Easy install action and speedy delivery.

Date of experience: June 20, 2022
California
2 reviews
0 helpful votes
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Excellent prices and customer service is fantastic.

Date of experience: June 20, 2022
Massachusetts
1 review
0 helpful votes
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I enjoy the website for it's ease of use. Also seeing if the item is in stock or not is a huge plus.

Date of experience: June 20, 2022
Pennsylvania
2 reviews
0 helpful votes
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Thanks to Rob W for helping to get our wholesale account set up so quickly!

Date of experience: June 20, 2022
North Carolina
1 review
0 helpful votes
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I placed and paid for an order of 6 items May 2. Received 3 items quickly. But Quadratec has been miserable regarding requests for additional information about missing items or updates on delivery. I've emailed Quadratec over 3 times; placed over 2 requests for updates on their "chat" website with ZERO specifics regarding delivery. I called their 800 number 3 times and was put on a hold loop over 20 minutes each time with no response.

For 3 weeks the Quadratec online status stated "processing payment" for the 3 missing items (they had already been paid over $900 for those items). As of May 31st their website said "in shipping (3rd party)" but did not show any status update of when the 3 items might be shipped.

I checked with the manufacturers (not Quadratec) of 2 of the missing 3 items and they confirmed the items were in stock and ready to ship. Even though the 2 items had been paid for and were in stock (at the original manufacturer) it took over 30 days to receive the 2 items. I ordered an identical part from a different supplier and received it in 4 days.

Over the past 3 weeks I have cancelled the remaining 1 item 2 times via chat and 1 time via email and still ZERO confirmation of the cancelation and ZERO credit back to my account.

The worst customer service I received from any company.

Date of experience: June 20, 2022

From the business

Shop a wide variety of genuine & aftermarket Jeep parts and accessories for Wrangler, CJ & Cherokee. Free same day shipping on most orders.


quadratec.com
Founded in 1990
West Chester,, PA, United States
+37
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