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Quadratec enjoys a strong reputation for high-quality products and reliable service, with many customers expressing satisfaction with their purchasing experience and the promptness of delivery. The company is praised for its knowledgeable customer service, which effectively addresses issues and provides helpful guidance. However, some concerns have been raised regarding shipping delays, missing items, and product packaging, which occasionally detracts from the overall experience. While customers remain loyal and often return for additional purchases, improving shipping accuracy and response times could enhance customer satisfaction further.
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Quadratic always has the products I'm looking for at reasonable prices and fast shipping.
Easy ordering and fast shipping. I need another 19 characters for this input box.
Quick and easy. Fast shipping I got it the day before it was supposed to arrive.
Ordering was straight forward and shipment was on time.
Good. This feedback will be published on Quadratec's Sitejabber review page to help future customers make better decisions
Great experience, item 3 matches the one in the mailing
Quadratec is the best, easy to find items super easy check out!
I ordered my bumper on a Monday and had it by Friday. Everything was in order as it should be. I had a great experience overall as a consumer.
What I want in stock and readily available to ship
The site was great but the mount doesn't charge well. Great concept but not good execution.
Love shopping this site. Lots of quality parts and free shipping is nice
The install videos are amazing. It was clear this was what I wanted after watching the video. Thanks!
Easy site to navigate and easy checkout. Easy install action and speedy delivery.
Excellent prices and customer service is fantastic.
I enjoy the website for it's ease of use. Also seeing if the item is in stock or not is a huge plus.
Thanks to Rob W for helping to get our wholesale account set up so quickly!
I placed and paid for an order of 6 items May 2. Received 3 items quickly. But Quadratec has been miserable regarding requests for additional information about missing items or updates on delivery. I've emailed Quadratec over 3 times; placed over 2 requests for updates on their "chat" website with ZERO specifics regarding delivery. I called their 800 number 3 times and was put on a hold loop over 20 minutes each time with no response.
For 3 weeks the Quadratec online status stated "processing payment" for the 3 missing items (they had already been paid over $900 for those items). As of May 31st their website said "in shipping (3rd party)" but did not show any status update of when the 3 items might be shipped.
I checked with the manufacturers (not Quadratec) of 2 of the missing 3 items and they confirmed the items were in stock and ready to ship. Even though the 2 items had been paid for and were in stock (at the original manufacturer) it took over 30 days to receive the 2 items. I ordered an identical part from a different supplier and received it in 4 days.
Over the past 3 weeks I have cancelled the remaining 1 item 2 times via chat and 1 time via email and still ZERO confirmation of the cancelation and ZERO credit back to my account.
The worst customer service I received from any company.
Answer: Yes, we do ship to Oman. During checkout you would just choose that from the drop down menu or you can contact our sales department and they can help get an order in place for you. Thank you
Answer: Emails are never answered, even with multiple tries.
Answer: No, manufacturer has a contract with recycled steel. Check your warranty if there is one. Good luck
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