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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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Qlink is the worst subsidy company of any lifeline with safelink in my opinion being top notch.The service is horrible my phones says no service in 5G area can't make calls off n on very bad customer care barley get in touch with anyone.The sign up process I must admit is simple n easy n flawless otherwise their service sucks I RECOMMEND ANYLIFELINE USER SAFELINK OR AIRTALK BEST
Every time I call my problems are assessed correctly before I get off the phone thank you very much and I never have a problem with my government time and data coming on each month. Thank you q Link wireless
I love qlink wireless, they have great customer service, and great coverage and are very helpful if you any kind of problem.
This phone service is absolutely amazing. I love it. It's so easy to use and the service is refilled on time every single month. I recommend it to everyone that I know. I appreciate that there's a service out there that helps out people that aren't as fortunate.
Thank you so kindly for your service, patience, understanding and contacting me. I love your company and would recommend it.
Easy to set up great experience and 100% free Soo long metro PCS. Feeling good too save 700$ a year thank you Qlink
I'd like to thank Qlink Wireless for your service and availability of phone
Service. I'm enjoying my phone service…
Thank you
I cannot say enough good about Q link and about my phone I can't thank you enough especially after the pandemic not working, this is just been a joy so thank you again Q link the phone is great and the service is even better
Well Q Link wireless is by Far the Best Free phone service I've ever seen. Or had! The customer service is awesome as well as, friendly and helpful! Thanks to All of You. If you qualify, why not give it a try. I an pretty sure, you will also be impressed!
Thanks,
Samantha SinClair
Haven't had any issues with qlink. No dropped calls and no service interruptions. Five star business
When the world was going on lock down, I was pandemic panicking. With no work, rent and food were a struggle. I was resigned to have no phone when a friend told me about Q-Link. I was grateful for any service, but Q-Link is easily as good or better than any other carrier I've had.
I love Qlink, never any problems and the service is wonderful. I'm on a fixed income and this is a huge help to me.
I HAD A GREAT TIME GETTING ALL THE SPECIAL STUFF OFFERED. I THINK IT IS GREAT THAT YOU ARE HELPING ME WITH A TABLET SO I CAN STAY CONNECTED TO THE REST OF THE WORLD.
I have the Sorono, Hot Pepper phone. This phone is too small for a quadplegic to use. I've been told "NO" as the fin a l answer. I can't use my phone.
I don't know how to load video or image to demonstrate this.
I am so happy with every part of my phone, customer service, emails, auto refills and quality, of Qlink wireless. Can't find a cover for my Hot Chilli Pepper, that I like.
MY REPRESENTATIVE WAS VERY NICE, KIND, AND HELPFUL DURING THE WHOLE PROCESS HE DEFINITELY MADE SURE THAT I UNDERSTOOD MY PLAN. HE'S A GREAT ASSET TO THIS COMPANY
Love my phone it's a life saver thanks Qlink. If it wasn't for y'all I be able to keep up with my family.
All though I didn't get a phone but they do have a variety of phone's to choose from that are priced variety reasonable to afford and they have a payment plan if you qualify for the payment plan other than that I love my q link wireless service and I suggest my friends and family checking in to it as well. Thank you so much for ever
Thanks again, This is a wonderful and great service, l would recommend the service to everyone, and they have a great customer service to, Thanks again T Mobile
This is the best reliable phone service I have ever had. If you do have any problems the customer service people are great. They get get your phone up and running in less than a minute.
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

