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The company's reputation is significantly marred by consistent complaints regarding its customer service, characterized by long wait times and ineffective support. Customers frequently express frustration with service interruptions, data limitations, and issues related to device functionality. While some reviews acknowledge the friendly demeanor of customer service representatives, the overall sentiment leans heavily towards dissatisfaction, with many describing the service as unreliable and inadequate. Positive aspects are scarce, primarily focusing on the accessibility of low-cost options, but these are overshadowed by pervasive concerns about service quality and responsiveness.
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If you want great affordable service without all the hassle that comes with all the competitors out there then Q-Link is the one for you.
It's very helpful having a phone I don't have to worry about having money for the minutes. Greatly helpful to me
Great job very professional very refreshing in this age hard to find so keep up the good work and please by no means stop doing what you are doing for the customers especially the elderly.
The service is good, the particular phone I have is difficult to use and often will not wake up. I use it once a week to call someone as well as have someone call me. It is very slow to respond although I keep it charged. I probably need to upgrade to a better PHONE but that would ruin the whole idea of FREE life line service. It IS just for emergency anyway. But I always appreciate the QLinkWireless service for providing this phone at all! THANK YOU~
Never a problem my only complaint is the reviews requirements they're shouldn't be any if a person wants to say simply Love it and nothing more they should be able to. Further more it's a wast of my time. Wast is not something I want or need. Cant afford wast. Wast my money. Wast my time. What a wast. Damn I'm wasted!
I have been on a fixed income for quite a few years now and I would not have a phone had it not been for Qlink. I have had great customer service, free from phone problems and an easy upgrade experience.
Rarely does it slow down and streaming is always awesome. I seldom leave reviews especially when forced to write a certain length! My 1st sentence was all i wanted to say...
Great company, I love my service no complaints, have had no problem with my phone or service, love that they text me.
This has saved me from so much worry. I have been worried about how I'm going to pay my phone bill during these expensive times. I can barely buy enough groceries to last for the whole month between me and my toddler. This is a little weight off my shoulder
People I've never even met doing something that really makes a difference. Makes life easier.
From one month to the next helping people in a way that is different from person to person.
Not unlimited... it's not unlimited at all...
And the phone or text doesn't work 90% of the time.
And they out sourced it... so good luck with that.
Also if you call them they will only say the tower is down... and it's not. It's been 45 days since our phone has worked...
You people are very nice and you treat your customers very good thank you and keep up the great work
Please dont waste your time with qlink because they say unlimited calling and data but that's a lie. They failed to say in any of their web sites or pamphlets that unlimited really means 30g. I was in the middle of a very important business meeting showing a graft and designs to some employees when my data was cut off. Please don't waste your time with this fake, misleading, lying company.
No real concerns at this time; however when choosing a phone make sure the phone can perform the services that are offered.
I have 2 phone they said was compatible but end up being not compatible. So I decided to buy a phone from them…I NEVER GOT IT! They said I did, I told them, it was NEVER delivered to me. Then Qlink put me to work to search for the phone with 2 different tracking numbers, which was no good. They had me call Amazon, UPS, and my post office…no phone. After talking to at least 10 customers services person 3 supervisors and a manager, they will not refunded me my money and I don't have the phone they said was delivered. What a way to treat a customer and senior citizen living on a fix income….
Love it. My calls never drop. Minutes and data are always on time. Application process was a breeze
Have had for 6 years and loved every bit of it major help to help me with my disability I get free service I'm so very happy with their services also there's a phone at Walmart $10 Network for this
I've had q Link for going on 6 years and I'm so very glad that I have them they saved me so much money with the free cell phone plan with unlimited talk text away thank you q Link
Answer: Q-Link is a scam operation. REPORT to the relevant state and federal authorities ASAP! Reps are scammers reading from their scripts. Useless and intend to be useless.
Answer: Yes you can it also gives you two months free Amazon prime
Answer: It's not possible to talk to any human cause a real human wouldnt do the shit these fucking foreigner fucks do to people
Answer: I mean they provide cell service not internet that's two different animals all together. LOL you can turn your phone into a hotspot, which then allows you to tether your tablet to the phone and use its cell data but I think actually the only cost is $5 a month that's unlimited everything so I think just about anyone can afford that. But they actually send a SIM card which I believe was for the tablet and I never put it in so it could be it already came with cell service I haven't paid anything in months except for one time $5 and for all I know that was for shipping and receiving. As far as the $30 phone bill the government you already getting free service so you could apply that $30 towards the internet service if you have a provider in the area that's cheap but reliable. Good luck on that. If you need to know how to set your phone up as a hotspot you turn on Bluetooth for one but the best thing to do is just Google it say turn phone into hotspot and connect tablet for Android it will give you full directions.
Answer: Don't do it. It's not worth your time. Free is too much to pay for this piece of CRAP.
Answer: To my experience with this company since 2018 i never had to pay a dime if your being asked for money RUN run very fast they are trying to scam you because this program is 100 % free --phone --sim card --activation--only money out of pocket maybe for 2nd time go around if you loose your phone drop the sim card in the garbage disposal or belter yet the toilet but no $$$$ ALL FREE
Answer: Mine dies the same if I go over a certain amount of data and have ro wait for the new month to get data back on the phone. Doesn't seem right as it should be unlimited huh?
Answer: If it is a real Qlink email and not someone phishing for info when the package comes don't open it, Write on it "Return to Sender" your singing the song in your head, huh. Depending on your age that was an Elvis Presley song in the 50's or 60's. If it asks for any kind of information do not answer. I get one that say my (department store) order is on the way. If you get a text message and says to send "Stop" to a phone number don't do it. Most likely it is testing to see if you have an active, valid number. Anything internet, phone or text that you don't know who or what it is "Spam it" and delete. Even if you know the person there's a chance when you open it. My address book got hijacked on Facebook and sent everyone on it a virus. I don't FB anymore. It's a pretty sorry person that sends a virus to people they don't know.
Answer: I agree with the previous answer I had SafeLink years ago it takes forever to get it's not as good a service I couldn't get calls inside of my residence. It was terrible I would definitely go with QLink it's so much better in so many ways I don't think there's a question here really. They even sent me a free tablet or I think it was $5 although it's older and it's slow it's free and it does work. You have to make sure you connect it to LTE or 4G rather than 5G it is not a 5G tablet nor I don't believe the phone is either it's 4G also.
Answer: Mine got limited data but still can use calls and text if you run out of data. And it's almost June of 2024 and I am still using my free government service. Maybe however you got this program ei. In WA state you have to be TANF or SNAP and sometimes you have to renew you benefits like my food stamps I have to do that every 6 Months in WA state. So maybe you need to check if that's what your state program works!
All qualified Q Link customers are eligible to receive a free smartphone and free monthly service.
Our free Q Link plan includes free monthly data and minutes, and unlimited worldwide texting.

