Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of PurseValley

PurseValley

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate PurseValley?
grey stargrey stargrey stargrey stargrey star

PurseValley Reviews Summary

The company has garnered a mixed reputation, with many customers praising the high quality and authenticity of the replica products, as well as the responsiveness and helpfulness of the customer service team. Fast shipping and reasonable pricing have also been frequently highlighted as strengths. However, significant concerns have been raised regarding service delays, particularly with order fulfillment and inventory issues, leading to frustration among some customers. Additionally, there are reports of negative experiences with customer support and potential security risks related to payment methods. Overall, while many customers express satisfaction, inconsistencies in service quality remain a notable concern.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

Maryland
1 review
7 helpful votes
Follow Ay M.
Unfollow Ay M.
Share Review
Report Review

Follow up review
June 10, 2017

After I tried to make a purchase using the money gram option and was told there would be an additional fee, I switched to the credit card option and later received an email saying they couldn't process credit card payments at that time. I got suspicious and sent a reply canceling my order altogether. I received a response saying they wanted to offer me a coupon code or the option to negotiate a price. I still said please cancel, and several days later I received an email saying my order shipped and my credit card was charged for an amount that I did not authorize. THEN the bag was shipped and it wasn't even the right bag. I also received a bracelet that I ordered which was too small to fit on my wrist. Literally a child sized bracelet. I can't even deal.

Date of experience: June 9, 2017
Indiana
1 review
6 helpful votes
Follow Bukky D.
Unfollow Bukky D.
Share Review
Report Review

Dubious Site!
June 9, 2017

They charged my account via e-check for a purse that I never received. They claimed the did not charge me despite physical evidence from my bank that I even sent to them. DO NOT PATRONIZE THESE DUBIOUS SITE!
I have getting the run around for over a month now!

Date of experience: June 9, 2017
Washington
1 review
5 helpful votes
Follow Basia P.
Unfollow Basia P.
Share Review
Report Review

I am VERY disappointed with the item!
I have purchased from them before and this is not the same quality. This is not a AAA quality replica, and I've emailed several times with ONE response of a $30 store credit and nothing else? No more communication after I sent several additional emails questioning them. Not acceptable for something of this quality. BUYER BEWARE

+1
Date of experience: June 7, 2017
New Jersey
1 review
0 helpful votes
Follow Law H.
Unfollow Law H.
Share Review
Report Review

Amazing Quality
June 7, 2017

I bought a LV speedy 25 from Pursevalley.cn and I am in love with it. The quality is amazing, just like the real deal. I recommend this site 120%!

Date of experience: June 7, 2017
Colorado
1 review
3 helpful votes
Follow greg c.
Unfollow greg c.
Share Review
Report Review

Even with the sellers name, address, day and time of charge to my credit card, no help. Do not lose your receipt. Defective watch

Date of experience: June 7, 2017
Florida
1 review
1 helpful vote
Follow Liz E.
Unfollow Liz E.
Share Review
Report Review

Although I was skeptical after reading the reviews, but I am pleased I took a leap of faith. I called customer service in regards to my order, they walk me thru the entire process from the length of time it would take from payment to product delivery.
I received the product and I am pleased thank you.

Date of experience: June 6, 2017
Pennsylvania
1 review
1 helpful vote
Follow Amanda N.
Unfollow Amanda N.
Share Review
Report Review

I am not sure why there are so many negative reviews? I received my bag in less than two weeks, it is absolutely beautiful! The customer service was impeccable and I can not wait to purchase my next bag from purse valley... I am already saving :)

Date of experience: June 3, 2017
Thailand
1 review
3 helpful votes
Follow Francesca M.
Unfollow Francesca M.
Share Review
Report Review

USE THIS LINK FOR 10% OFF AT PURSEVALLEY: https://goo.gl/8Zpo3E

I bought a Louis Vuitton Kimono replica from pursevalley, I paid with western union and it came within 3 weeks, the leather smells great!

Date of experience: June 1, 2017
Australia
1 review
6 helpful votes
Follow Uta L.
Unfollow Uta L.
Share Review
Report Review

Scam! Do not buy!
June 2, 2017

Received an awfully cheap looking bag made out of plastic instead of the described leather. It looked nothing like the photos online.

Sent bag back for refund just the way they asked me to do, using their post service etc.

Never received refund.

Date of experience: June 1, 2017
Sweden
1 review
0 helpful votes
Follow Hedda B.
Unfollow Hedda B.
Share Review
Report Review

Perfect!
June 2, 2017

Am so pleased with my bag from pursevalley! Super good service and the bag is so good quality! Will definitely buy more from them

Date of experience: June 1, 2017
Australia
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

My Rolex Watch
May 30, 2017

I received my Rolex watch in the post today, and it has surpassed my expectations, I would certainly recommend anyone to deal with your company.

Date of experience: May 30, 2017
France
1 review
1 helpful vote
Follow Mrs K.
Unfollow Mrs K.
Share Review
Report Review

Quality service
May 30, 2017

The LV kimono bag is just perfect. I have real LVs and actually I see no difference with the purse valley ones.

Date of experience: May 30, 2017
Thailand
1 review
1 helpful vote
Follow Angela M.
Unfollow Angela M.
Share Review
Report Review

USE THIS LINK FOR 10% OFF AT PURSEVALLEY: https://goo.gl/8Zpo3E

I bought a replica gucci soho disco handbag from pursevalley, I paid by western union, there were no problems and the bag came in a timely fashion, the leather is good and it looks real. A++

Date of experience: May 28, 2017
New York
1 review
1 helpful vote
Follow Luanne k.
Unfollow Luanne k.
Share Review
Report Review

I have always purchased real Louie Vuitton purses. I thought I would take a chance and see what was being offered since all the reviews were so great. I am so glad that I did. I cannot believe how authentic my purchase is. I will surely be purchasing again and my friends will be also. Purse valley is the best. Unbelievable!

Date of experience: May 27, 2017
California
1 review
5 helpful votes
Follow Katie M.
Unfollow Katie M.
Share Review
Report Review

My package was OPENED by the Dept of Homeland Security and I was charged $111.50 before I could pick up my package from the US Post Office!
Nothing was damaged but it took forever for the Postmaster to figure out how to handle this. Be aware that the 'deal' you are getting might be taxed at 20% when it finally gets to you.

Date of experience: May 27, 2017
North Macedonia
1 review
1 helpful vote
Follow Martina L.
Unfollow Martina L.
Share Review
Report Review

I recently purchased 3 bags from PurseValley.cn. Could not be happier with the quality and authenticity, they are made from the same genuine leather as seen in the brand's store, same details, simply identical to the original. I am looking forward to ordering with them again. Thank you Purse Valley!

Date of experience: May 26, 2017
Pennsylvania
1 review
7 helpful votes
Follow Nell P.
Unfollow Nell P.
Share Review
Report Review

DO NOT BUY
May 26, 2017

After reading reviews and looking at YouTube videos. I was hesitant to order but I did anyway. Because some reviews good, a lot bad. I placed an order using echeck which they say takes 8 days to go through. Mind you it is only day 6. I called on day 3 to cancel and they assured me the order was canceled. Well surprise! They took the most bet out my checking account anyway! I called my bank telling them I did not authorize and I called the number on the echeck. I'm waiting to talk to pursevalley to see how they are going to resolve this! I have a feeling that this will not go well. Stay away from these scammers!

Date of experience: May 26, 2017
Thailand
1 review
1 helpful vote
Follow Angela B.
Unfollow Angela B.
Share Review
Report Review

USE THIS LINK FOR 10% OFF AT PURSEVALLEY: https://goo.gl/8Zpo3E

I bought a replica louis vuitton neverfull and I was initially skeptical at first, but I decided to go ahead with it. I don't regret it a bit, the leather is soft and the bag feels sturdy. A++

Why waste your $$$ on a "real" handbag when you can save money and get one that's literally identical.

Don't be stupid, buy from PurseValley.

Date of experience: May 23, 2017
Colorado
1 review
3 helpful votes
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

Horrible Service!
May 19, 2017

Placed an order and needed to change an item. They tried to bilk me for the difference w a "store credit". I'm hoping I actually get the items I paid for and the credit applied to my credit card. Difficult to deal with...

Date of experience: May 19, 2017
California
6 reviews
20 helpful votes
Follow Greta G.
Unfollow Greta G.
Share Review
Report Review

Purse Valley
May 18, 2017

Purse Valley instructed me to send $456.00 To s person named Yulan Tan. I just got off the phone with Western Union and they told me "Never send a money transfer to an individual for online purchases" They also said that since they have received so many complaints they are warning customers NOT to send any Money to PURSE VALLEY. Ladies don't be a Victim for Fake Handbags that are made very Poorly & asking you to send $$$$ to an individual. Don't report PURSE VALLEY to the Better Business Bureau. They are not registered with them. If your a victim of Fraud Contact the FBI. Replica Handbag companies are on their list of being fraudulent. The quality is just not their. They go to sweat shops in China where young girls are making these bags using cheap materials to produce Horrible fake Designer Products. It's better to buy Pre Loved on EBay & other sites such as these. If you need anything please contact me here. My Experience with PURSE VALLEY was Hell. I hope I can spare you from what I've gone through. I Repeat Don't send Money to an Individual when buying from a Replica site, it's a SCAM...

Date of experience: May 18, 2017