PurpleBricksReviews 128

I will list my experience objectively so that readers can make up their own mind.
My property was on the market for 90 days with Purplebricks and had just 6 viewings. I believe that the low number of viewings was due to an over inflated price. Purplebrick's concierge team also phoned me and agreed and suggested lowering the price to spark interest. Sebastian Grayson, Local Property Expert, for Streatham, disagreed, despite 2 of the viewers saying that the property was overpriced, and insisted that I kept the property on at his evaluation.
More importantly I discovered that Sebastian and his team, who I had paid to do viewings, had blocked out my online calendar everyday of the week, except for Thursdays, at optimum times, making it difficult for people to view. I even had notes through the door from people requesting viewings, as they could not get through to the central office to book. I asked the central office to investigate but as the investigation was carried out by the Territory Owner, Daren Cridge, ie the franchise holder who Sebastian had bought his franchise from, I wasn't convinced that I received an impartial review. 'Sebastian has made mistakes and I have asked him to learn from these' He also offered me £150 compensation 'to end the matter' but if I accepted that would have prevented me from involving the property ombudsman, so I declined.
I withdrew my property from Purplebricks and instructed Jacksons of Streatham, who marketed the property at the same price for 4 days and showed 16 people around. They listened to the feedback and took on board that the price was too high. They then organised an Open Day, with the property on at an agreed reduced price and showed another 14 people around. Within 11 days they had shown a total of 36 people around my property and 3 offers came in. My house has now sold.
I leave the reader to make their own conclusions.

I live in a pricey suburb of Toronto. Purple Bricks (formerly Comfree) did not tell me that their listings do not show on the real estate board for my area. After 6 months and no offers I have canceled my listing. I am out 6 months of my time and $800. I really wanted Purple Bricks to be successful and even offered to pay a full buyers agent commission but nothing worked. Purple Bricks method might work for an entry priced home but it does NOT work for a home at a higher price. The staff were very nice but... the objective was to sell my home and that has not happened.

All commissions from any real estate co is negotiable no matter what they say. You are in charge. Never ever sign a contract to pay if your property does not sell. That is foolish. You decide the listing dates. 2 wks exclusive to see what they can do. 2 wks more with multiple brokers/agents. 2 wks more to see if they are showing and give you feedback. That's six weeks. If progress isn't make. Cancel. All this should be in a written contract or don't hire them. This gives you control and a way out without being at their mercy and holding you up for months.

Seller beware of this company. First this company is new to California it is from England, so do your research before signing a six month contract with them that you cannot get out of. Secondly, the agents are not motivated to sell your house at all because they make a flat fee $3,600 whether they sell your house or not. That being said since they have no money incentive to sell your house they don't have to do anything but sit around and wait. Thirdly, this is what they do for you, take pictures of your property, place your property on the MLS, and have a couple of open houses where they sit around and do nothing. When they have open houses they get other customers that they then become agents for and sell them an alternative property not on a a Purple Bricks contract and that is how they probably make their money. The agents are basically in a nutshell not interested in selling your property, and in no way shape or form do they market your home, nor do they give you sound advice on how to possibly get your home sold.
So basically you are paying them for doing nothing and nothing is what you get. Also their customer service at corporate is just as bad. Plain and simple they are just not interested and not motivated. I would give them a ZERO if I could.

I had to sell my place and I used purple bricks and honestly. It made me feel like a moron. I wanted to kick myself. I had 2 deals fell through be the agent didn't know how to properly qualify the buyers. I had to fired them. I hired a local real estate broker at the traditional 6% (which I didn't want to do at first) however, I got it sold in 2 weeks and for above asking. I guess its true you get what you pay for. Don't use purple bricks unless you don't care about your biggest asset. It's clear most of the people feel the same here.

A very young real estate agent came to my home. She was very nice. I never received a call back from her to follow up. That was the first red flag. Secondarily I received a call from a director who left a message asking for my feedback. I called him back and texted and have never received a reply. That was the second red flag. All in all I would rate this experience very poorly. Their business model says they get paid whether they sell your house or not. The third red flag. I have also looked online to see other reviews and it all points to a very bad experience. I will look elsewhere.

No brick and mortar company, Agents are dispatched from a local pool and not reliable, they put your house up on 2 sites but don't offer traditional Real Estate Agent support, if you want that you have to pay extra, just go with your local Agent who knows the market and what they're doing. It could be the difference in selling your house or not. My property is still on the market for 9 months now, the sign purple bricks put on the house id hanging by one hook and they have not even come out to fix it. Stay away!

I saw the commercials about Purple Bricks and researched their website to learn more. It turned out that they did more to sell a house than the "traditional" agents that charge TOO much $$ in an era where the Internet brings most of the customers. I just can't understand how brokers try to justify high commissions. Well, I called Purple Bricks 1-800 number and made an appt. Who doesn't want to save money? They set me up with an appt with the area Realtor, Mel Stewart. He called me, found out my needs, and answered more of my selling questions. When we met, he was very prepared, timely, and professional. I truly believe that this company is the way of the present & the future. Anyone badmouthing them is probably agents who are worried that their high commission model is being threatened. Sorry traditional agents, I'm saving money AND selling my house on the MLS!

I had an appointment book with this company to start the ball rolling in selling our condo. We made and appointment and they sent me the realtor info and I even emailed the guy to let him know he would be meeting with my property mgmt. For the appointment. Well appointment day comes and goes, so my property mgmt. Calls this realtor, he's never heard of the appointment or the property. I called purplebricks to complain and alI got as we'll have to call you back. No one ever did and after getting nothing ut a ringing phone I gave up. Called again the next day and got the same excuse we'll will call you back after we sort out what happened, nothing!