PurpleBricksReviews 128

I feel that the experience over all was ok, but as we didn't want to accept certain offers, that we were no longer treated as a priority. We were told many times, that if we didn't accept certain offers that we would not get better, and that we might as well just take offers that we didn't agree with. Also, at the end of the process we were not given all of the information we requested. We asked many times what our cut would be after all was said and done and it seemed like some things weren't divulged as we came out with almost $7000 less than estimated.

I saved around $18,000 using Purple Bricks so that allowed me to negotiate a lower selling price. That is a positive that Purple Bricks offers the seller. The assigned realtor was professional and knowledgeable but very busy and there were a few crunch times it took a few hours or two times several days for her to respond. The Purple Bricks website was an utter failure, I wish they would have taken that off the sign. The home pictures were on MLS and Zillow within 24 hours but it took six weeks for them to appear on the PB website. Any messages sent through the website were never responded to. They need to fire their IT guys, can the website and start over. The worst was the PB Escrow Services. During the process and at closing there were numerous mistakes I had to call to correct. I received documents with someone else's name and info on them more than once. I was charged an HOA documentation fee that my HOA said should have been charged to the buyer instead of the seller since it benefits him, not the seller. Upon closing I was notified by text. Didn't expect any grand gift or gesture but a simple thank you for your business goes a long way. Purple Bricks is a better option in a fast market, not a slow one.

We put our house on the market just after Labor day, 2018. We had several showings in the first two weeks. We accepted an offer to purchase our home within those two weeks.
We were extremely happy with our realtor agent, Synthia Puglia. She was very professional, knew the market well and priced our home, according to fair market, for a quick sale.
We were also very satisfied with the amount of money we saved in commission pricing. Purple Bricks was a great service for us.

We had heard about Purple Bricks and were skeptical about receiving the same attention and performance from a Purple Bricks agent as a "traditional" agent. We met Valary Jennings and were pleasantly surprised by her experience and tenacity. We received the attention we needed to get our house advertised with video and extensive photos and listed directly on the MLS. She went above and beyond to ensure our house was priced right and viewed by as many potential buyers as possible. Showings and feedback was automated and customizable by us making it very convenient. When it came time for our sale, she was patient and persistent; the buyer's agent was less-than-flexible and Valary ensured we were taken care of and not taken advantage of. We would and have recommended Valary Jennings again and again. Thank you, Valary!

Over the past 45-years of working with many different real estate companies, my experience with Purple Bricks was the worst. Virtually nothing was done, when or how promised and after the company replaced the agent I had chosen to work with, personal service with the new agent was none existent. Their website did not work well for showing the property to potential buyers (Zillow and Redfin were much better); I had to put my address on their sign pole to identify my property and also had to put out my own flyers. The new agent they assigned to represent me knew nothing about the unique area where my home is located; didn't stay in touch weekly as I specifically requested and then promised to do marketing postcards, with a first draft that was just a Purple Brick's advertisement; and never did get the corrected draft to me after six to seven weeks of excuses. Then when my listing with them expired, they expressed shock that I wasn't going to extend; tried to charge me a minimum fee that was not in my contract; claimed they had a grace period to receive a commission when a potential buyer came into the picture after the listing expired (though there was no grace period in my contract with them) and then they contacted the potential buyer's agent trying to press for a commission through him.