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Punchbowl Reviews Summary
Punchbowl has a rating of 3.8 stars from 881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Punchbowl most frequently mention birthday party, guest list and customer service. Punchbowl ranks 1st among Event Planning sites.
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I've used Punchbowl.com a few times to make invitations and I would have given it 5/5 stars at that point, but now that they've made it into a subscriptions service I'll be looking elsewhere. I have no desire to subscribe when I only send out an invite every once in a while... like 1-2 times a year - if that. Especially because they didn't tell me until I had already completely designed the invitation.
They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY They are scammers. DO NOT BUY OR TRY
Bent - I'm sorry you had a negative experience. You did not provide any details in this review so there's very little I can address. Our plans and pricing are clearly outlined here: https://www.punchbowl.com/upgrade and our Boston-based customer support team is always here to help. Email us at [email protected] and you'll always hear back promptly. - Sarah in Marketing
I have used Punchbowl for many years to send evites. No more than 1-2 evites a year. I just went in and completed an entire invitation, added emails, sent a test mail, etc. Only after all of that does it come up to tell you that only new members can send an evite for free. Loyal users now have to "subscribe" and pay. Granted, the least expensive option is only $0.99, however you just can't pay that. You have to join with a monthly subscription and then you have to remember to cancel. This stinks! I'm done with Punchbowl. There are too many free options out there without the hassle.
We hear you and we’re sorry you are upset. From time to time, we experiment with different pricing. We would be happy to upgrade you for FREE. Simply send an email to [email protected] and you’ll hear back from us within an hour.
I have a lot of get together's and Punchbowl makes it so easy to invite people, track who is coming and what people are bringing. I have used it for many a birthday party, Christmas dinner, jewelry party, and a potluck barbecue. I am pretty low tech and this is incredibly easy to use. I would recommend it to anyone 18 to 85, it has something for everyone. I love it!
I had a problem as to how to work the program. I contacted customer service through messenger. Within hours Alex responded and helped solve my confusion. Punchbowl rocks... on so many levels.
Thanks Alex!
Fun + easy to use great way to create and send free invitations to a party! I enjoyed making my invite and I was able to send off my invitations without a hitch over text message. My guests received their invites and it was super easy to figure out a headcount for my boyfriend's birthday party. I will definitely use the site again and check out the app too
It's a great site for quick and easy party planning. Punchbowl invites are easy to edit and they have tons of options for kids birthday parties. We used a Descendants design for my daughter's birthday party and it was perfect. Site is very user friendly and I really liked was all the different birthday themes they have to choose from. I needed some help adding contacts from my phone, but I reached out to their help email and they walked me through the process. Thanks Punchbowl!
Punchbowl always has the best selection of online invitations! Their app is simple to use and helps organize my parties with ease. Planning my friend's surprise birthday party was a big undertaking - and this app came to save the day! I could track the RSVPs of all my guests to know how many people I needed to cook for and it allowed me to set up a potluck for those who wanted to contribute appetizers and desserts. I was even able to use the announcement feature to tell guests where to park their cars down the road and hide ahead of the big surprise. It was a success! So convenient having all these features in one app!
This is the best site for online invites I've found. Great design selection, easy to use. My wife loves the potluck list option for organizing BBQs and our annual Friendsgiving dinner.
I wrote to Punchbowl 2 days ago to let them know that my invitee list was not fully displaying and showing "Loading" for the entire 2nd half of my invites.
I did receive a response that IT would look at it "soon," and they offered a couple band aids which do not give me the real time accessibility needed. I don't understand what "soon" means since we are just shy of 48 hours, and it is not fixed, nor has Customer Service responded to any further emails, or FB message.
Not being able to see, and make connections with my invitees in real time makes the use of this app futile. I am hoping by posting here it will get Punchbowl's attention, they will fix the app asap... after all they are a Tech company. Otherwise, I have a contract for services that are not being performed.
Looking forward to hearing from Punchbowl in reply and then can rate accordingly.
Hi Melissa. I'm sorry you were frustrated. The issue you experienced was a bug, and it has been fixed. When issues like this are discovered, our engineers have to troubleshoot the problem and release a new version of the app, and sometimes this takes time. We hope you'll consider updating your review.
Yet another fraudulent internet scam! First invite... all went well, now cannot access account with paying additional fees even tho they've been drafting from out account every month! We're having to change our bank account number to avoid drafts since no way to contact them. Disgusting.
Hi Jan, thanks for reaching out. It's very easy to contact us. You can send an email to [email protected] anytime, or use one of the prominent Contact Us options on our site. We have a very nice customer support team that will respond within 1 business day. They're always available to help you log into your account and cancel your membership if you no longer wish to continue! We never charge anyone a fee to access their account. You can cancel your subscription anytime and continue to access your account and past invitations for free.
My wife and I used Punchbowl to create invitations to our sons graduation party - I expected that at the end of designing the invitation ( which did look nice) that I would be hit up to be charged to send the invitations ad free - fine, fair enough - however, I thought I was being charged $30 and instead was charged $83! Plus I can't log in to the account to check if anyone responded - I get a message that the email that my payment receipt was sent to is not a valid account. Say what? I tried calling and the answering machine says that only emails to *******@punchbowl.com will get a response. RIght. What century will I receive a response? And I read other posts who say that they can't cancel - they keep getting charged. What a mess. JUST. STAY. AWAY. I wish I'd found this site before I became a victim.
Hi Gerhardt! Thanks for reaching out. Our service is not a scam and at no point would we ever fraudulently charge a customer. Customers have the choice between two different subscription plans when purchasing a membership - a monthly option and an annual option. It sounds like you selected the annual option during checkout. The correct email address to reach our customer support team is [email protected] (not "helpme"). We have a wonderful team that always responds within 1 business day. We'd like to help you log into your account and can also help you cancel your membership if that's what you'd like to do.
I keep getting charged and I didn't even sign up for a membership. What gives? And there is no phone number listed to talk to a real person. I would like to report this company to The Better Business Bureau.
We'd like to clarify that Punchbowl is a free platform. We only charge customers if they actively sign up for a membership in order to unlock exclusive features. We make our membership options very clear, and a customer is only charged after entering their credit card information and a 7-day free trial. Our support team can be reached at [email protected] and we always respond within 1 business day.
This company has fraudulently charged 100's of dollars on one of my accounts. Not sure how they accomplished this. Beware and tell everyone you know about this rip off agency
Hello! We'd like to clarify that at no point would we ever fraudulently charge a customer. Punchbowl is a free platform. We only charge customers if they actively sign up for a membership in order to access exclusive features. We make our membership options very clear when you enter your credit card information.
You spend hours designing and inputting email addresses for a supposedly free evite! What a joke! Then you get to the end of the process and the ONLY way to send out your evite without ugly pop up ads is to buy a membership for $30/month! Use must keep your membership in effect until your event so I would have paid a minimum of $90 for a 30 person bridal shower! Insanity! No ability to just pay a fair price per evite up front! A very unethical company!
We offer a best-in-class platform that makes it easy for party hosts to manage their most important celebrations and impress their guests. Our platform is free to use. Customers do have the option to upgrade to a paid subscription membership to unlock exclusive designs and features, and to remove ads from the guest experience. This is optional and is clearly explained.
DO NOT USE THIS APP! Plain & simple. Unless u want the party to be ruined & no1 show up & then get charged $60-$80 for a "free trial" that ends to soon & THE MOMENT U EMAIL THEM THEY WILL CHARGE YOUR CARD! DONT USE PINCHBOWL.COM
Hello! We do our very best to help people plan their most important celebrations. While customers do have the option to upgrade to a membership to experience all of our membership benefits, our service is completely free. Customers have a 7-day trial period when they sign up for a membership. If a customer finds that they no longer want or need membership benefits, they have the opportunity to cancel within 7 days before their account is charged. We also have a 30-day money-back guarantee and are happy to offer a refund within that window. This is all explained clearly, and we would never charge a customer just because they emailed us about a cancelation.
I subscribed to this site for a non-profit and sent evites to approx 500 people 3 times a year. We changed our way of sending invites, therefore, we tried to cancel the subscription. We were told that we cannot get prorated for not using the site, not happy about it. We asked to please cancel for the following year. To our surprise, they charged the account again. I called them and here we go again! I DO NOT RECOMMEND THIS SERVICE
We never charge customers after they have canceled their memberships ahead of the next payment cycle. We cannot prorate customers for purchasing a membership and then not using the membership, but we do offer a very fair 30 day moneyback guarantee for anyone who requests a refund within 30 days of a charge. We also offer monthly membership options in addition to annual memberships.
This invite not user friendly- could to cancel free trial. Wasn't worried, since they said it was only a few dollars a month. When I tried to cancel, my recorded password didn't work and I was locked out. Canceled after 2 weeks and they charged for a year. Unusable.
We'd like to clarify that we do not charge customers after they have canceled their membership. Customers have a 7-day trial period when they sign up for a membership. If a customer finds that they no longer want or need membership benefits, they have the opportunity to cancel within 7 days before their account is charged. We also have a 30-day money-back guarantee and are happy to offer a refund within that window.
NEVER USE THIS COMPANY! THEY CHARGED ME $83.88 IN 2016, 2017, AND 2018. I USED THIS COMPANY ONCE WITH A COMPLIMENTARY OFFER. THEY WILL NOT REFUND ALL THEIR CHARGES... SO, FOR ONE COMPLIMENTARY E-CARD IT COST ME $83.88 IN 2016 AND $83.88 IN 2017 (THE CHARGES THEY REFUSE TO REFUND). THIS IS THEIR MOTTO, DO NOT BELIEVE THEM:
Customer service is in our DNA. We know that your celebration matters, and we'll do whatever we can to help you. If you're a marketer, reach out to learn about our unique programs. If you're looking for a new career, check out our current openings. If you are a member of the press, we'd love to hear from you.
Every celebration matters a great deal to us. We come to work everyday and think about how we can help customers celebrate their most important milestones. We're sorry to hear that this happened, but we want to clarify that we do not charge customers unless they sign up for a membership, and we also offer a 30-day moneyback guarantee, no questions asked.
Missed cancellation of the free trial period and was charged $80+ even though I cancelled, and although I don't use and can't afford. Going through a lot, including young child in wheelchair with broken foot and severe financial and personal issues. I asked if they would consider a refund, even partial -- they said no, that there was a 30 day window that closed. Nothing said there was a 30 day window when I could have requested refund when I cancelled immediately after the charge. I read it carefully.
No e-card is worth $80+, and no company that can see a customer only used them once and cancelled right after they were charged that $80+ but won't refund is worth giving your business to.
We're very sorry to hear that you were going through a difficult time and had a bad experience. We'd like to clarify that we honor all refund requests that are within the 30-day window no questions asked. This is explained by the "30-Day money back guarantee" that is mentioned on all our membership upgrade pages. When you sign up for a membership, you will be able to use Punchbowl under your free trial period for 7 days at no charge. At the end of the 7-day trial period, the charge for membership will be issued. This is explained on our Memberships page: https://www.punchbowl.com/upgrade
From the business
Punchbowl makes it easy to create and send beautiful, free online invitations and digital greeting cards from your phone, tablet or desktop.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Whitney - We hear you and we’re sorry you are upset. From time to time we experiment with different user interface and pricing. We would be happy to upgrade you for FREE. Send an email to [email protected] and mention Sitejabber in your note. You’ll hear back from us today. We want you to be happy. - Sarah in Marketing