Puerto Rico Car TransportReviews 167

They do a good job with the "image" and selling their product. All falls apart once they have your business. I shipped my car with them from Alabama to Puerto Rico. First, the communication was not as great but at that point, I was just waiting to get my car picked up and sent to Jacksonville, FL. They gave me a car estimated time of arrival and with that date I booked my flight. The car ended up arriving earlier than expected therefore I ended up paying charges for a whole week at the receiving port. To make matters worse, all the directions they gave to pick the car were really "simple". Remember that even though they call themselves "shipping" company, they are just a booking company acting as a middle man between you and the real shipping company. Anyway, I later discovered that I needed to pick up the car at CROWLEY (they should have told me that) and when I came there, there was State paperwork that took at least two days going back and forth, they don't tell you that either. They make it sound like its all an easy process. One last thing... my original title. I'm still chasing this document because even though they say not to gove your title, it was needed for the pickup and the Jacksonville port. I asked Puerto Rico Transport to help out with tracking the document and guess what: they gave me a number to call. Their "award-winning" representatives did not say "Hey, we'll help out, that's our commitment". Nah they got your money anyway.

Bottom line. If you want to ship to PR or anywhere else... go direct to CROWLEY or any other Shipping company. You end up doing pretty much the same amount of work than with these guys. I knew they charged more but I as a CUSTOMER was willing to pay a little extra because I thought they were going to assist me. Today I asked them to give me information about where I can leave reviews for them and they said, " there are several sites on the internet", then they completely ignored me afterwords.

I'm a Federal employee and we have people coming back and forth to PR and they won't be using these guys for sure. I will make sure. What a SCAM. Please don't go the same path as I did, go straight to the shipping and/or hire somebody that can really be your leason between the shipping company and you.

The AACA Cert is required for the police report. Also need copies of everything for the police. The police won't do copies. Please inform future customers. Also, my car was registered in Puerto Rico in the past, but not right now. It's currently registered in California. The front desk at the port was making something out of nothing. I had to explain that I'm active duty service member so they would understand was registered in PR in the past. The process is not as smooth as we wish it was.

If I could put 0 stars I would.

I should have read the recommendations prior to start working with them.

I paid $2,000 to bring my car from Puerto Rico to PA. It is important to know that there is a port in PA 5 hours away from my house. Even though it is not too far, I decided to schedule my delivery Port to Door.

They lied about so many things, would not answer emails or calls, were very unprofessional and did not take any responsibility and when they did, they had an excuse.

They changed my delivery date 3 times on the shipment website.
The window for delivery is from 9am-9pm and nobody tells you if the delivery is delayed so you waste your whole day. I waited three days all day for this delivery.
The only thing they say is "the driver will call you 2-3 hours prior to delivery" and that is a lie. My driver called me 40 minutes prior to delivery on a day I was not expecting him (three days after they said it was coming for sure).
The customer service is less than poor. The people don't take responsibility for anything. They say they call the customers but that is a lie. "We ALWAYS call our customers I don't know why we didn't." Lies because not once, even when they knew I was not satisfied and my car was nowhere to be found, they didn't call me to let me know that my car wasn't coming.

They blame the carriers for the delays, but will not give you any updates unless you ask and ask and ask. It is very frustrating.

The only person that would answer was Alexis from Live Chat and she "doesn't know anything" and will repeat the same thing over and over again. I contacted every hour one day and she asked me why was I asking every hour and I explained that until she wouldn't give me a concrete answer, I was going to keep asking what was the update of my car.

In their website says that they have 24/7 online vehicle tracking and that is not true.

I asked to talk to a manager multiple times and I am still waiting for their call.

The only person that has talked to me other than Alexis is Alexandra. She says that they have over 500 deliveries and blamed the workload for their lack of service.

I work in customer service and I know what workload looks like, but this is not a problem of workload or things going wrong. The problem of this company if that they do not care for their customers. Their customer service is nonexistent and they don't take responsibility for the lack of it.

On top of everything, they didn't provide my car paperwork back and of course they don't answer the phones.

I could keep going but I am not going to waste one more minute talking about the bad service and the negative experience I had with them.

Worst experience ever and still dealing with Puerto car transport because my suv came in damage and even though i put a insurance that i pay extra for it my truck is still broken and because of the inconvenience i haven't been able to register my suv and is causing problems because i have been paying out of my own pocket uber and friends to take to work back and forward. Also you need better customer services and have the employees answer the calls or answer the messages left by customers.