Public Info Services

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Public Info Services

4.4

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Public Info Services Reviews Summary

The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

value
18
quality
17
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Lisa C.
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I am pretty sure the information on this website is spotty at best. These background checks are not the full picture and if you are the type of person who is going to pay for information about someone, you probably want/need that information to be as accurate as possible. This is not the service for you. I signed up for a dollar and the part about it being a 7-day trial with a monthly membership service after that WAS NOT AT ALL CLEAR at sign up! After noticing monthly charges two months later I called to cancel and ask for the charges to be reversed. The man who answered (bless his soul) was finally able to get the charges reversed, but he was not able to give me a yes or no answer. He was clearly only allowed to ask me if I would be satisfied. I was offered for different partial refunds before I was finally granted a fll refund. Since I do not feel like the membership fee, let alone a membership at all, was what I was really signing up for, I felt very confident that I should be issued a full refund. I really wanted a yes or no answer and he was clearly not allowed to provide one and I think any company that does not allow clear communication like that is pretty shady.

If the service was better, I would warn everyone to just be careful, but since the service is actually pretty crappy, I warn all to just stay away!

(If you feel like the membership notice was clear in your case, you are lucky, they may have changed their sign-up page).

Date of experience: May 19, 2020
California
1 review
0 helpful votes
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Its ok... could be better... wasted my time and money. Couldnt find person i was looking for. Dumb app

Date of experience: March 5, 2020
North Carolina
2 reviews
0 helpful votes
Follow Candace Z.
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Someone I looked up that I know has been to prison has no criminal history listed

Date of experience: February 27, 2020
Florida
1 review
0 helpful votes
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Most is accurate, but some is way off because I did myself and it has wrong address so I can't find out who my neibors are.

Date of experience: February 25, 2020
New Jersey
1 review
0 helpful votes
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Your records are not up to date I will be cancelling my prescription! You show my brother as being 29 when hes 65 an show no job when hes been working for 40 years

Date of experience: February 21, 2020
Mississippi
1 review
0 helpful votes
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Information on Mary Ann Rogers is incorrect * have never lived in Texas and have not been arrested for prostitution ever

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2020
Georgia
1 review
0 helpful votes
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I was able to find information about a person before him starting work with our company on his background.

Date of experience: February 20, 2020
Minnesota
1 review
0 helpful votes
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The background is showing i have a bunch of crime in florida. I had not lived there since i was 16. All this stuff is showing 06 to 08 it makes no sense im a school bus driver and a clean background i have.

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2020
Texas
1 review
0 helpful votes
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Gaps in information drivers license, criminal records when this info is available

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2020
Georgia
1 review
0 helpful votes
Follow David Q.
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The one bit of information I was looking for you can't even provide I was trying to find out my grandmother's mother's name and you're only provide that when I go to look up my profile it doesn't even have my mother or father's name listed as known as associates this is where you could greatly improve when someone's trying to look up family history

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2020
California
1 review
0 helpful votes
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3
February 19, 2020

3

Date of experience: February 18, 2020
Texas
1 review
0 helpful votes
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This really sucks thus far
March 20, 2020

This really sucks thus far. Lots of misinformation and missing information (even addresses)

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2020
Georgia
2 reviews
0 helpful votes
Follow Angela M.
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So far okay but I noticed some things are missing. Like I look up my husband an first wife is list but not me

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2020
Illinois
1 review
0 helpful votes
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I guess its ok but im not getting what im look for.

Date of experience: February 18, 2020
Florida
1 review
0 helpful votes
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I don't know why I can't get my Discovery it would have been great to be able to have that

Date of experience: February 17, 2020
Illinois
1 review
0 helpful votes
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This isn't accurate charges for 2014 on my records but this is in Omaha and I've lived in Iowa my whole life. Not sure if its your website or if this is something I need to address with a lawyer...

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 17, 2020
California
1 review
0 helpful votes
Follow David J.
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Very incorrect, incomplete and bust plain FALSE INFORMATION ON YOUR SITE! I WILL BE CANCELLING MY SUBSCRIPTION!

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2020
Virginia
1 review
0 helpful votes
Follow Gary O.
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I was looking up some information and your site does not seem to have some public information that I could have just googled. So I will be canceling soon.

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2020
California
1 review
0 helpful votes
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Very little real info no marriage death certificates the marriage licenses what I am searching for and there's no children listed when I search about my mother! Will be cancelling service soon...

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2020
North Carolina
1 review
0 helpful votes
Follow Keith T.
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This is junk all the info is old it also doesn't show all social media sites nor does it say what they are

Public Info Services attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 15, 2020