Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The information is inaccurate and I'll see you offer a wide range of things like if they have a driver's license or things like that yet on every person I've ran can't find any of that information and then some people I can't find it all and other services are better so therefore I'm going to go with them instead
I like the format. So far, the information provided seems to be up to date.
A lot of relevant, current information is unavailable or omitted.
This is a great source for information. Just amazing
It's frustrating when it navigates me back to the page that shows how many reports I've pulled, when I only wanted to go back a page.
Trial should be longer but overall satisfied with how it's goin
Although many of the numbers I have attempted to reverse lookup didn't offer any additional information. I understand the veribals. Positive experience with customer service/support.
I would like to cancel my subscription without having to call anyone.
Some things are not up to date like my ex mother in laws address.
Easy to manuever. I believe I have located the long lost school chum I've looked for yrs. If she hasn't moved before my letter reaches her.
Wish I was able to fine marriage license. My dad and stepmom passed away and we're trying to figure out when they got married
THERE IS A WHOLE BUNCH OF INCORRECT STUFF ON MINE MY DAUGHTERS AND EX HUSBAND AND CURRENT BF SO HOW DO U FIX THAT AND THERES A LIMIT TO FILTERING ANYTHING TO HELP FIND A REPORT
You show you're checking military history. You show none.
No drivers license information.
I could go on and on.
I don't think the information is completely up to date... one of my searches I know had recent convictions within the last year or two and are not in the report.
This app is way more informative than been verified or truthfinder. But not accurate in a lot of areas.
There are a lot of inaccuracies, such as arrest records/warrants, addresses, phone numbers, email addresses.
My grandson has police reports and is in jail and not noted on your records
My information is incorrect. I only gave 3 stars for offering a 1$ trial
Amazing experience and very helpful in what i am looking for
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support

