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The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
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Some info is not updated to be current otherwise I really like this
Thank you is all I can say. Needed to know who my friend was!
Accurate information and this just helped me to protect myself from potential harm
Just started really, will give fuller report later!
Criminal records are not accurate. I searched for some I KNOW has a record and nothing came up! Address and phone numbers seem correct but I get a sketchy vibe here
Pretty accurate info found. Would recommend to others.
Found some info I DEFINITELY wasn't expecting! It's cheap, works good, and easy to use. Worth the small amount I paid
Absolutely amazing, very easy to navigate and has never let me down
The customer service agent I called was professional, knowledgeable, and helpful. She seemed friendly as well. But your website has some glitches when it comes to switching searches from one family background search to another. In fact the website was trying to make me create another account while I was logged in. I had to log out and log back in through Google's search engine with Chrome browser. Everything on my Android phone isup to date. But even when I logged in from scratch their was a lengthy lag in switching from my deceased uncle's background to my deceased grandfather's background. That is all technical glitches. Customer service was great though.
You could have been hacked because your create account and log in pages are not HTTPS secured which produces a warning that the site may be insecure. Something that may cost you but assures the security of members accessing the account against identity theft and account hacking.
So far found everything I was looking for... Not seeing enough info about aliases or relative relationships... Also wish pictures would transfer to the saved PDF files when saved, but all around very happy!
This don't work ok now ik for a fact wear I live its saying I still live at my old home like tf
People I know information is not current nor completed
Awesome Gives information I need to get the job done
No information has been correct pluses no work info or personal relations have yet to get one helpfully pice of inell
Information not up to date with anyone in my family nor my husband. Would give 0 if I could
Couldn't find the information On Joseph Micheal Gallardo of port Clinton, Ohio
Just kept bringing up Jose Gallardo
There is a lot of information in your report about myself and my children that is entirely incorrect or untruthful. This can be damaging if you have inappropriate identities associated with our names.
They have everything on here. Not everything is up to part but for the most part everything on here is perfect
Not enough info on people in general that you know have a record.
Love it except you have to know their social media names before finding stuff out
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support

