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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The information on the order form was not present, I had to call the 800 # to get them to correct it on the digital practice site. They were giving me practice test regarding insurance and I order Builder's
Very easy to navigate the website and find everything I was looking for.
Very good when I call, they was very nice person answering the phone
Thanks my experience so far was quick, simple and easy to purchase a direct link brought me to the item I needed to purchase.
After last review I was told someone would look into why I never received results. I was ghosted and another months has past and nothing
We're sorry to hear that you’ve had difficulty receiving a response and that there’s been a delay in getting your results. We did attempt to contact you in response to your issue on Nov. 9,2024.
To help resolve this, please provide your full name, exam confirmation number, and email address, and send the information to [email protected]. Our team will investigate the issue further.
We apologize for the inconvenience, and we appreciate your patience as we work to resolve this matter as quickly as possible.
Took well over a week to results for one, the other one I've still been waiting for close to 2 weeks for results
Easy to manoeuvre and excellent phone agents wonderful work
Questions are not the ones that that you would see on the test
Thank you for sharing your feedback. We're sorry to hear you're experiencing difficulties and we did attempt to contact you in response to your issue on January 17,2025.
For assistance with this issue or to address your concerns, please contact our support team directly at 866-589-3088 or email [email protected]. They’ll be able to help resolve any issues and provide further guidance.
We appreciate your input, and we hope this helps!
Had problems purchasing and had to email your support team.
Amazing service, friendly used and easy access, clear instruction
Easy navigation on your website and FAQ was helpful. Thanks.
So far so good hopefully everything goes through with my order.it
This exam made me realize that I am not as prepared as I thought. I'm glad I didn't wait till closer to my exam date!
This has been a frustrating experience. I purchased a study guide that was not what I needed. I ONLY need the Business & Law study materials. I have ordered the book from NASCLA and will use it exclusively. It's not the material that is the issue. It is the LACK OF GUIDANCE that is available from phone representatives.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you've experienced. We understand the importance of having the right study materials and proper guidance. We did attempt to contact you in response to your issue on January 15,2025.
We recommend contacting our support team directly at [email protected] for further assistance with your specific needs.
We appreciate your feedback, and we're committed to improving the experience for all of our users.
Thank you for your patience, and best of luck with your studies.
I had difficulty logging in to purchase the exam but was able to get the help needed promptly
I just ordered a practice test. We'll see how it goes. I'm nervous and need to practice as much as possible.
Easy process to understand and order.Just click through and done.
I ordered a test previously and i never took it because i never recieved the test it was very difficult and not easy to understand
Thank you for reaching out. We’re sorry to hear about the difficulties you’ve experienced with your test order. We did attempt to contact you in response to your issue on January 13,2025.
For assistance with retrieving your test or resolving any issues, please contact our support team at 866-589-3088 or email [email protected]. They will be able to guide you through the process and help you get back on track.
If you have any other questions or need further support, feel free to let us know.
It was kind of difficult to find the product I wanted, but everything is labeled well and categorized efficiently.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your message! We apologize for the confusion you experienced with the order form and the digital practice site. We attempted to contact you on Jan. 17,2025, in response to your issue.
To help resolve this, please contact our support team directly at [email protected]. They will be able to assist you in ensuring that you have the correct practice materials for the Builder’s exam.
Thank you for your patience, and we hope this helps clarify the issue.