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PSI Exams

4.1

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From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


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PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

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California
1 review
0 helpful votes
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"Great experience with PSI Exams so far. The ordering process was smooth, clear, and easy to follow. Everything was well organized, and I had no issues completing my order. Very satisfied and would recommend to others."

Date of experience: April 9, 2026
Alabama
1 review
0 helpful votes
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This exam/test prep stuff really helped me out. I realized i knew next to nothing, but it showed me all my weak points and really helped me improve upon them. Slowly but surely i was able to do, and find more answers efficiently.

Date of experience: May 9, 2024
Maryland
1 review
0 helpful votes
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If you are a contractor or planning to get into the construction business, PSI has a very extensive resources and license exam preparation tools. I highly recommend it.

Date of experience: April 9, 2026
1 review
0 helpful votes
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Calming
April 19, 2026

I was nervous when I came in, but the environment was very clean and calming. They kindly got me set up, in a quick manner and made sure everything went smoothly.

Date of experience: April 2, 2026
Massachusetts
1 review
0 helpful votes
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Es facil la pagina, pero me acaba de parecer maluca esta reseña obligatoria que mepide que tengo que poner minimo 50 caracteres..

Date of experience: April 8, 2026
New York
1 review
0 helpful votes
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I failed the previous exam, none of the questions from the previous package preparation I bought appeared in the test.

Date of experience: October 8, 2025
South Carolina
1 review
0 helpful votes
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My previous experience was simple and easy to purchase and navigate.

Date of experience: April 8, 2026
Maryland
1 review
0 helpful votes
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A little confusing with tests with same name but with different question amounts, I just got the one that had the most questions.

Date of experience: April 8, 2026
Massachusetts
1 review
0 helpful votes
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Thanks everything will it's my son referred and why need text

Date of experience: April 8, 2026
New Hampshire
1 review
0 helpful votes
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Can't find anyone to speak with
April 18, 2026

I have called 2 different phone numbers, trying to get my email password changed so i can log on and take a practice test. I was given an erroneous email address that came back undeliverable. First gentleman told me he had no records of me purchasing a test exam voucher. I'm looking right at the paperwork. UGH...

Date of experience: April 9, 2026
New York
1 review
0 helpful votes
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I was directed to the correct requested books immediately. Check out was no hassle - everything went through quickly. Thank you PSI!

Date of experience: April 8, 2026
Mississippi
1 review
0 helpful votes
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Easy navigation and quick and secure check out at the point of check out

Date of experience: April 8, 2026
New York
1 review
0 helpful votes
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The first time I placed my order for a practice exam, the page glitched and I had to refresh it to get my order to go through but other than that the site was fine to use!

Date of experience: April 8, 2026
California
1 review
0 helpful votes
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Only thing I don't like that you have to make an account to access some things. But you guys offer a lot, I'm interested in possibly taking test for instructor. Thank you 🙏🏽

Date of experience: April 7, 2026
California
1 review
0 helpful votes
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Easy and useful
April 18, 2026

Scheduled the main exam -easy online access and smooth checkout -Great for after work convenience. Silly to require 50 characters just to make me fill in more and more. My oiunts were clear and plenty but instead I had to keep typing.

Date of experience: April 3, 2026
Georgia
1 review
0 helpful votes
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Good very good great and very helpful easy to use i use before too

Date of experience: April 7, 2026
Colorado
1 review
0 helpful votes
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I have not actually used the pretest, but it was easy to buy. I have used this testing site before for their pretests, but only the partial length ones, but my test is coming up, so I decided to get a full one. So far the site is good but a little hard to navigate at times,

Date of experience: April 6, 2026
California
1 review
0 helpful votes
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Took a little while to find the prep test. Layout not super intuitive.

Date of experience: April 5, 2026
Texas
1 review
0 helpful votes
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Paid twice
April 16, 2026

I bought this practice test package when scheduling my exam and never received instruction on how to redeem it. When trying to log in to the practice test platform it said I had no purchase of the practice test and I had to make a second purchase to ensure I could take the practice test in time

Date of experience: April 5, 2026
1 review
0 helpful votes
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I took a proctored test for a real estate license. 235 questions and it disconnected after I completed 175 questions and couldn't get me back online. The proctor also wanted to check my bathroom and what's behind my broken monitor. It's very invasive and a huge waste of time. DON'T DO IT

Date of experience: March 10, 2026