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Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased the practice test with my test itself. When I tried to access it, it didn't work. PSI help was very nice, but unable to do anything to get the issue fixed outside of a refund. So I had to re-purchase the same test on a different site to get it to work. PSI isn't providing the tools to their employees to do their job or help the customers correctly. I surely hope the fundamentals are resolved for future needs.
It's difficult to find items that correlate to the test. You literally have to pretend to schedule a test just to see the bulletin of study materials that can be used in the open book exam. It's a game of hide and seek on the website. Also, one bundle that I found yesterday which included the actual books and the test prep is nowhere on the site today. Links are not working, such as the one that says "Contact PSI page" for more information after checking out. The website feels cheap and not user friendly at all. I hope the website is not an indicator of the actual study materials.
Thank you for sharing your experience — we completely understand how frustrating that must feel. We did attempt to contact you in response to your issue on Oct. 17,2025.
For assistance with accessing study materials or fixing broken links, please contact PSI Support directly at 866-589-3088 or email [email protected].
They’ll be able to guide you through the correct steps to locate the bulletin and study resources for your exam. We appreciate your patience and feedback — it helps ensure candidates like you get a smoother experience moving forward.
I was told I would be able to purchase all vouchers and they would be issued electronically. I am very happy with the turn around and how soon they were sent.
I initially emailed PSI and everything was explained and went smoothly.
Thank you very much for asking me about my limited experience.
In fact, if I am honest about my education, I did not finish either primary or secondary school, but now I hope to spend my life and time studying.
I also need your help with that
And I hope you can do that for me
Great! Easy to find the study aids and they seem to be quality. It was a little confusing the two different Blue Broker packages but I chose the one with more sample questions
I dont have much to say a friend suggested i use the PSI test site for prep on the final exam as it proved to be very scuccessful for him in taking and passing the test
I prepaid for this exam and had an email with a voucher code and link to redeem it. The link did not work. I have spent a lot of time looking for how to use the voucher.
Thank you for reaching out. We did attempt to contact you in response to your issue on Oct. 5,2025.
For assistance with your prepaid exam voucher, please contact PSI Support at 866-589-3088 or email [email protected]. They’ll be able to help you.
I appreciate the confirmation email once I placed the exam voucher order. The only information I could not locate on the PSI voucher page was how long the vouchers are good for, and if they could be sent via email since I believe they are a digital product.
Excellent questions pertaining to the test taken. Recommend for anyone trying to pass their Journeyman electrician Residential test
I am not able to pay for the exam online as the system has preserved my original access code and does not allow me to update it. I have to call to your customer service each time.
Thank you for reaching out and letting us know about the issue you’re experiencing. May we please confirm if this is regarding a practice exam or your scheduled exam? We did attempt to contact you in response to your issue on Oct. 4,2025.
To assist you further, kindly send the following details via email to [email protected]:
- Your full name:
- Email address:
- Order number or exam confirmation number:
- A brief description of your concern:
Once we receive your information, our team will be able to review and assist you accordingly.
Ordered practice exam and never received email to have access to test. I had to contact support multiple times via email and phone and finally received a link 2 days later.
Thank you for reaching out and sharing your experience. We're sorry to hear about the delay in receiving your CSFA Practice Exam access. We did attempt to contact you in response to your issue on Oct. 4,2025.
If you need any additional help assistance, please contact 866-589-3088 or email [email protected].
I just started practicing, it is detailed and also explains where you were wrong. I will keep practicing till I feel confident
Great, I paid 50 dollars extra for practice test, along with exam taking, (Total 375+50=$425)unfortunately that test I couldn't receive yet. Please verify.
Very good experience, easy one.bbbbbbbbbbbbbbbbbbbbbbbgggggggggggggggggggffffffffffffs
I've encountered an issue regarding the secondary identification that I brough with me for testing in the Cleveland location. Everyone was very patient, knowledgeable, and helpful. I can't tell you how much I appreciate their help!
I have always experienced prompt service with PSI. Great!
Terrible exam site the moderator was from India or something logged me out of my test half way and wouldn't let me cough or blow my nose from being sick.
We're sorry to hear about the difficulty you experienced during your exam. We did attempt to contact you in response to your issue on Sept. 27,2025.
To help us look into this further, may we kindly request your full name, exam confirmation number, email address, and details of your concern. Please send this information to [email protected] so our team can review your case and assist you directly.
This testing resource should have been an offering when I checked out for my exam and Nationwide VA Real Estate exam vs. separate.
They promised 100 practice exams and 1148 practice questions for $99. And STUPIDLY I trusted them... for my almost one hundred dollars I got two assessments that do not even provide you with the correct answers. And maybe 100 test questions. THIS IS FALSE ADVERTISING at it's finest. When you attempt to open or go further, it is, ONE ITEM EACH is at least $39.00 for ONE WEEK! I am on a very tight budget and these crooks stole my money!
We're sorry to hear about your experience.
To better assist you, may we know which practice test you are referring to? Kindly provide us with your full name, email address, order number, and a brief detail of your concern, and send it to [email protected].
Our team will review your case and follow up with you directly.
I ordered this exam back in July. I've never received the ability to take this exam. The eligibility period was July 13th through August 13th. And here I am trying to figure out how to get this exam taken before my certification expires very unhappy
We're sorry to hear about your experience and understand how frustrating this must be.
To help us look into this further, please provide your full name, exam confirmation number, email address, and the details of your concern. Kindly send this information to [email protected] so our team can assist you promptly.
Thank you for your patience and understanding.
This website is easy to access, the study packs product has enough information provided to help me make a decision about which product suits my needs the best.
This exam was easy to book once I set up my account and paid for my exam fee. I was a bit confused as to how to book at first, but I found the help page and it explained the step by step instructions. After that, finding the drop down menus and making the choices for selection were simplified and quick to get through.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during the checkout process.
If you have any further concerns or require assistance, please don't hesitate to contact us at [email protected]. We are here to help.