Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of PSI Exams

PSI ExamsReviews 10,523

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.

Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.

Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.

Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...


+103
How would you rate PSI Exams?
grey stargrey stargrey stargrey stargrey star

PSI Exams Reviews Summary

The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Junjie R.
Unfollow Junjie R.
Share Review
Report Review

Not getting the certificate for 2 years is outrageous. Turns out the supposed free certificate requires me to purchase after all these years.

Date of experience: February 17, 2026
Missouri
1 review
0 helpful votes
Follow Adalyn A.
Unfollow Adalyn A.
Share Review
Report Review

I wish I was able to have a physical copy to mark and study, I get that it has to be limited to a browser but that does limit my ability to access.

Date of experience: February 17, 2026
Ohio
1 review
0 helpful votes
Follow Reed S.
Unfollow Reed S.
Share Review
Report Review

Unsatisified
February 28, 2026

After purchasing the practice tests, they were not on my account and i had to contact support to get them a day before my actual exam.

Date of experience: January 22, 2026
Virginia
1 review
0 helpful votes
Follow April H.
Unfollow April H.
Share Review
Report Review

It should specify to use chrome when checking out. I only figured this out on my own after calling customer service and having the line disconnected

Date of experience: February 17, 2026
Washington
1 review
0 helpful votes
Follow Catherine W.
Unfollow Catherine W.
Share Review
Report Review

Not great for repeated practice
February 27, 2026

I purchased the WA Real Estate Broker Practice Test (29.95) which states: "Basic practice tests are multiple-attempt practice tests ". I took the test multiple times but it was always the same test - no new questions. Definitely not worth 29.95 for one test.

Date of experience: February 9, 2026
Tennessee
1 review
0 helpful votes
Follow Christine T.
Unfollow Christine T.
Share Review
Report Review

Test A and B TMC
February 27, 2026

The practice test were very helpful! I thought I did pretty well, what I thought I could do. I should do well on the actual test.

Date of experience: February 17, 2026
Virginia
1 review
0 helpful votes
Follow Anne L.
Unfollow Anne L.
Share Review
Report Review

The self evaluation helped me realize my weak areas
February 27, 2026
Updated review

There were technical difficulties, my responses didn't interface and it looked like I scored a zero after 3 hours working on it. But the detailed answers were still a tremendous help.

Date of experience: February 17, 2026

Easy to use, came highly recommended
February 16, 2026
Previous review

Easy to use, came highly recommended. I needed an alternative to studying

Date of experience: February 6, 2026
GB
1 review
0 helpful votes
Follow HOUMAN Y.
Unfollow HOUMAN Y.
Share Review
Report Review

"Special Thanks to the Lewisham Team"
February 27, 2026

Would like to sincerely thank the Life in the UK test centre at 107–109 Lewisham High Street for the wonderful hospitality of Stef and all the team members. I have taken this test several times, and each time the staff, especially Stef, were extremely kind, patient, and professional.

Their guidance and support made the experience much smoother and less stressful. I truly appreciate the dedication and effort of the entire team. May God bless them all.

Kind regards,
Houman Yousefi

Date of experience: February 17, 2026
Minnesota
1 review
0 helpful votes
Follow Oksana B.
Unfollow Oksana B.
Share Review
Report Review

After paying for theory practice tests 3 pack, I received nothing by email and I don't have access to this. The contact link doesn't work so I can let the community know about it

Date of experience: February 16, 2026
Arkansas
1 review
0 helpful votes
Follow Marc M.
Unfollow Marc M.
Share Review
Report Review

No refund on my test that didn't work.
February 26, 2026

I was trying to take a proctored exam and despite the pre-check working there was some issue that wouldn't let me take the exam with my laptop come time and I have yet to get any word about it after being told a case was going to be opened.

Date of experience: February 9, 2026
New York
1 review
0 helpful votes
Follow Lori D.
Unfollow Lori D.
Share Review
Report Review

This is much more difficult than it should be to re certify. Not sure if this is even anything that I need - not clear instructions

Date of experience: February 16, 2026
New Jersey
1 review
0 helpful votes
Follow Cindy B.
Unfollow Cindy B.
Share Review
Report Review

I wish i would have found this sooner, but i'm hoping this helps with my retake along with all my other notes and modules, and...

Date of experience: February 16, 2026
Georgia
1 review
0 helpful votes
Follow Chelsea M.
Unfollow Chelsea M.
Share Review
Report Review

Having to create a second account to purchase practice tests is a hassle. It would be so much more user friendly to be able to use the same account i schedule and pay for exams.

Date of experience: February 14, 2026
Texas
1 review
0 helpful votes
Follow Christopher B.
Unfollow Christopher B.
Share Review
Report Review

It's helpful
February 24, 2026

It's helpful. I think the website is a little confusing to get around but I guess if you're used to it, it would be easier but I don't usually come on here and order things but I like it so far.

Date of experience: February 14, 2026
South Carolina
1 review
0 helpful votes
Follow peter k.
Unfollow peter k.
Share Review
Report Review

Wrong tests?
February 23, 2026
Updated review

I just took my test and 95% of the practice questions i took 3 purchases from you were not on that residential limited test. I am going for limited building contractor but i think the residential tests were the wrong test to study or your questions are completely different than what the test is.
Not even close to what i was previously studying so i will see if these questions on this commercial test are more like the test i just took. Way more questions on metal and concrete than i was expecting

Date of experience: February 13, 2026

Not crazy with the phone service
February 16, 2026
Previous review

Too many foreigners answering phones have a hard time understanding them as well as them understanding what i am asking

Date of experience: February 6, 2026
Massachusetts
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Kind of a confusing site
February 23, 2026

Kind of a confusing site. Seemed to be 2 National Salesperson bundles at exactly the same price. I assume i chose the best option.

Date of experience: February 13, 2026
Illinois
1 review
0 helpful votes
Follow Doris V.
Unfollow Doris V.
Share Review
Report Review

Very poor
February 23, 2026
Updated review

I ordered a pdf social studies practice test. I never downloaded. I called customer service. The lady said that by her side was downloaded and there is nothing she can do to fix it. I never got it it show in my screen something went wrong do notnleat me download. I asked for her manager but never fix it. I called back nobody fixed the issues. I will never purchase anything from this online store. Waste or money.

Date of experience: February 12, 2026

I like it was easy way to learn!
February 16, 2026
Previous review

I like it was easy way to learn!
Thank you! I love it so much1!

Date of experience: February 5, 2026
Tennessee
1 review
0 helpful votes
Follow Juan M.
Unfollow Juan M.
Share Review
Report Review

Juan
February 23, 2026

Great material in learning for success!
Psi is been a blessing in my life because through them I been successful completed my general b licensing!

Date of experience: February 12, 2026
Virginia
1 review
0 helpful votes
Follow Tiffany R.
Unfollow Tiffany R.
Share Review
Report Review

I mean wth
February 22, 2026

I mean wth. I havent had an opportunity to use you yet. Then you force a survey on me. So far it sucks. You should do this at the end

Date of experience: February 12, 2026
Texas
1 review
0 helpful votes
Follow rachel h.
Unfollow rachel h.
Share Review
Report Review

Need to see how questions are worded on this practice test because The pass rate of students being able to pass My Lady comprehensive 14th edition test is 100 percent but then cannot pass at PSI test

Date of experience: February 11, 2026