On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Instructions are very easy to follow, made purchasing quick.
Just wish Canadian prices were eligible to see before purchase
Terrible service, been trying to schedule exam that has been approved for 3 months. Special thanks to georgia Secretary of State for forcing people to use them. Would not recommend to anyone. Would give negative stars if it were possible
I have had my exam rescheduled 4 times now because the agents have "sent me the wrong file" for my exam. Now that they do it correctly all of a sudden I can't use a desk top computer and need an external web cam. LOL this thing is a joke! Iv had a proctor comment to me that I'm stupid for having a desk top
We're truly sorry for the frustrating experience you've had with your exam rescheduling and the issues encountered with the file submissions. This is certainly not the level of service we aim to provide. We did attempt to contact you in response to your issue on November 18,2023.
To address your concerns promptly, could you please provide your full name, exam confirmation number, and a detailed description of the issues via email at [email protected]? Our support team will thoroughly investigate and work towards resolving these issues for you.
We understand the importance of a seamless exam process and appreciate your patience. Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Please let me know how to log on for my test. I dont see the link on the confirmation email as suggested
Thank you for reaching out, and we apologize for any confusion regarding the test log-in process. We did attempt to contact you in response to your issue on November 18,2023.
To assist you promptly, we recommend contacting our support team at [email protected]. They will provide you with detailed guidance on how to log in for your test and address any concerns you may have.
Thank you for choosing our services, and we look forward to assisting you promptly.
Gives me the strengthen to be alert for the exams and relational is the key thank you.
I have call the center twice to learn more about the item I am buying and no answer. In addition have call and try to schedule an text appointment and no luck.
Thank you for bringing this to our attention, and we apologize for any difficulty you've experienced in reaching us. We did attempt to contact you in response to your issue on November 18,2023.
For immediate assistance with your inquiries or to schedule a test appointment, please contact our support team at [email protected].
We appreciate your patience and understanding, and we look forward to assisting you promptly.
Whoever is reading this is very attractive and smart, and I hope they have a nice day.
Finding the study materials was great, finding a test date has been impossible.
Thank you for letting us know about your difficulty in finding a suitable test date. We did attempt to contact you in response to your issue on November 18,2023.
For assistance, please contact our support team at [email protected].
Your satisfaction is important to us, and we look forward to helping you find a convenient test date promptly.
Thank you to Julie for helping me get my issues resolved.
Would like a bit more description on the content of each test like difference between 6A and 7.
Very user friendly website! Exactly what I was looking for.
Appreciate that we're able to renew online, but it's not a very efficient process. We're going to one link to renew the provider then another one to renew courses. Then we have to email both receipts and paperwork to PSI.
Thank you for sharing your feedback about the online renewal process. We appreciate your input, and we understand the importance of efficiency in these procedures. We did attempt to contact you in response to your issue on September 9,2023
For a more assistance with your concerns, please reach out to our support team at [email protected]. They will be able to guide you through the process, address any issues you may be facing, and provide support as needed.
We value your feedback as it helps us enhance our services. Thank you for your understanding, and we look forward to assisting you promptly.
This is the third time that I have to register, I can't never enter to my account. I also did not get the access to an already paid practice exam and I had to purchased it again. Trying calling the customer service phone but no one ever answers.
We sincerely apologize for the challenges you've faced in accessing your account and the inconvenience of having to register multiple times. We understand the frustration this has caused. We did attempt to contact you in response to your issue on November 15,2023.
To address these issues promptly, we recommend reaching out to our support team at [email protected]. They will be able to investigate the problems with your account, and provide the necessary assistance.
Thank you for your patience, and we look forward to assisting you promptly.
Tests are great for studying. I had trouble ordering on the website. I kept getting errors when trying to place my order. I finally had to contact customer service, who then gave me the correct link to order.
Thank you for your positive feedback on our tests, and we appreciate your patience in navigating the ordering process. We apologize for any inconvenience you experienced. We did attempt to contact you in response to your issue on November 14,2023.
If you encounter any further issues or have additional questions, please feel free to contact our support team at 866-589-3088 or via email at [email protected].
We value your feedback and thank you for bringing this to our attention. We look forward to assisting you promptly.
I had trouble logging in at first. Customer service was fast and friendly getting my issue corrected.
Thank you for expressing your concerns about our pricing. We understand that cost is an important consideration, and we appreciate your feedback. We did attempt to contact you in response to your issue on November 14,2023.
For any questions or clarification regarding our pricing structure, please contact our support team at [email protected].
Thank you for bringing this to our attention, and we look forward to assisting you.
Kind of confusing at first but able to work through and figure out
Called in and got cut off from call, but otherwise the experience was great.
I felt a bit tricked by the two programs offered. I'm spending more than I wanted to spend.
Thank you for reaching out and expressing your concerns. We did attempt to contact you in response to your issue on November 13,2023.
For assistance or to discuss your specific concerns about the programs, we recommend reaching out to our support team at [email protected]. They will be able to provide clarification, address any issues, and explore potential solutions.
Thank you for bringing this to our attention, and we look forward to helping you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're genuinely sorry to hear about the challenges you've faced in scheduling your exam, and we understand your frustration. We did attempt to contact you in response to your issue on November 18,2023.
To address your concerns effectively, please provide your full name, exam confirmation number, and detailed information about the issues via email at [email protected]. Our candidate team will investigate and work diligently to resolve the scheduling problems you've encountered.
We apologize for any inconvenience and appreciate your patience as we strive to improve our services. Thank you for bringing this to our attention, and we look forward to assisting you promptly.